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Open Information Technology and Communication NPROCURE

Government Tender for Implementing WhatsApp Based Ticketing Solution for Rajkot BRTS & City Bus on PPP Model

Bid Publish Date

22-Sep-2025, 6:30 am

Bid End Date

14-Oct-2025, 11:30 am

EMD

₹10,000

Location

RAJKOT , GUJARAT

Progress

Issue22-Sep-2025, 6:30 am
AwardPending
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Tender Type

Open

Sector

Information Technology and Communication

Tender Fee

₹1,125

Contract Form

Service

Completion Period

5  Years

Currency Type

Single

Categories 5

PPP IMPLEMENTATION TURNKEY PROJECTS NETWORKING TURNKEY

This government tender offers an exciting opportunity for IT and technology firms to collaborate with the Rajkot Municipal Corporation in implementing a WhatsApp-based ticketing solution for the city’s BRTS and bus services. The project aims to modernize public transportation by providing a user-friendly, secure, and scalable digital ticketing platform. Bidders are required to develop, deploy, and maintain the system over a 5-year period, ensuring seamless integration with existing infrastructure. With an estimated project value between INR 50 lakh and INR 1 crore, this tender emphasizes innovative technology deployment in the public sector. The process involves a two-stage bidding with detailed technical and financial evaluations, culminating in a contract award to the most suitable bidder. The initiative aligns with Gujarat’s smart city goals and aims to improve passenger experience while optimizing operational costs. Interested companies specializing in digital solutions, system integration, and transportation technology are encouraged to participate and contribute to Gujarat’s urban mobility advancements.

Scope Of Work

The selected bidder will be responsible for:

  • Designing and developing a WhatsApp-based ticketing platform compatible with existing BRTS and city bus systems.
  • Integrating the solution with the current ticketing infrastructure and payment gateways.
  • Deploying the solution across all bus routes and stations within Rajkot.
  • Providing training and support to end-users and staff.
  • Ensuring system security, data privacy, and compliance with government standards.

The process includes:

  1. Requirement analysis and system design.
  2. Development of the WhatsApp ticketing application.
  3. Integration with backend systems and payment modules.
  4. Testing, deployment, and user acceptance.
  5. Maintenance and support for 5 years.
Specification Details
Platform Compatibility Android, iOS, Web
Security Standards SSL, Data Encryption
Support 24/7 technical support
Data Storage Cloud-based with backup

The solution must be scalable, user-friendly, and capable of handling high transaction volumes during peak hours.

Technical Specifications

The ticketing system must adhere to the following technical parameters:

Parameter Specification
Platform Compatibility Mobile (Android & iOS), Web
Security Protocols SSL encryption, Data privacy compliance
Payment Integration Support for multiple payment gateways
Scalability Capable of handling 10,000+ concurrent users
Data Storage Cloud-based, GDPR compliant

Development Process:

  1. Requirement gathering and system design.
  2. Coding and development using secure coding practices.
  3. Testing for security, usability, and load.
  4. Deployment in phased manner.
  5. Post-deployment support and updates.

Financial Requirements

The project budget is estimated between INR 50 lakh to INR 1 crore, covering system development, deployment, and maintenance. The financial proposal must include detailed cost breakdowns:

Cost Component Estimated Cost (INR)
Software Development 30-50%
Hardware & Infrastructure 10-20%
Deployment & Training 10%
Maintenance & Support 20-30%
Contingency & Miscellaneous 5-10%

Payment terms are structured as follows:

  • 30% advance upon contract signing.
  • 40% after successful deployment.
  • Remaining 30% after acceptance and stabilization.
    All payments are subject to approval of deliverables and compliance with contractual terms.

Documents 2

FF WhatsApp Based ticketing solution.pdf

TENDER_DOCUMENT

30092025 Prebid meeting minutes.pdf

TENDER_DOCUMENT

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Eligibility Criteria

  • ✓ Must have valid tender fee and EMD of INR 10,000.
  • ✓ Must submit all required documents including tender documents, experience certificates, and financial statements.
  • ✓ Must have an annual turnover of at least INR 50 lakh in the last 3 years.
  • ✓ Must possess valid PAN and GST registration.
  • ✓ Must have prior experience in developing digital ticketing solutions or related IT projects.
  • ✓ Must declare non-blacklisting status and submit a non-blacklist declaration.
Qualification Criterion Minimum Requirement
Experience in IT Software Development 3 years
Annual Turnover INR 50 lakh
Certification Valid PAN, GST
Experience Certificates Relevant project experience
Financial Stability Audited financial statements for last 3 years

Note: Bidders must ensure all documents are current and valid at the time of submission.

Bidding Process

Process Timeline

1. Technical Bid

18-10-2025 12:00

2. Price Bid

27-10-2025 12:00

Required Forms

Technical

Tender Fee and EMD Details

User Defined Template-Standard

Required

Price

Percentage Price Bid

User Defined Template-Secured

Required

Required Documents

Stage - Technical Bid

1

Tender Fee and EMD

Required
2

Tender Documents with Corrigendum, if any

Required
3

Annual Turn Over as per Qualification

Required
4

PAN/GST Registration

Required
5

Experience certificate as per Qualification

Required
6

Non-Blacklist Declaration

Required
7

Other documents, if any

Required

Frequently Asked Questions

Key insights about GUJARAT tender market

What is the main objective of this government tender?

This tender aims to select a qualified service provider to develop and implement a WhatsApp-based ticketing solution for Rajkot BRTS and City Bus services, enhancing passenger convenience and operational efficiency under a PPP model.

Who can participate in this tender?

Eligible bidders include IT firms with experience in digital ticketing, system integrators, and technology providers with proven expertise in software development, security, and system deployment. All must meet the specified eligibility criteria and submit valid documents.

What are the key dates and deadlines?

Important deadlines include:

  • Bid Submission Start: 22nd September 2025
  • Bid Submission End: 14th October 2025
  • Technical Evaluation: 18th October 2025
  • Price Bid Opening: 27th October 2025

Bidders must adhere strictly to these dates to ensure participation.

What documents are required to participate?

Participants must submit:

  • Tender Fee and EMD
  • Tender Documents with Corrigendum
  • Annual Turnover certificates
  • PAN and GST registration
  • Experience certificates
  • Non-blacklist declaration
  • Any other relevant documents
    All documents should be valid, current, and compliant with tender specifications.
How is the bid evaluated?

Bids are evaluated based on:

  • Technical proposal quality (60%)
  • Cost effectiveness (30%)
  • Relevant experience (10%)

Minimum technical score of 45 out of 60 is required. The highest scoring bid, considering both technical merit and cost, will be awarded the contract.