Surat City Bus Fare Collection Tender: Onboard Fare Collection Services RFP
Progress
Tender Type
Open
Sector
State Governments & UT
Tender Fee
₹21,240
Contract Form
Works
Completion Period
2 Years
Currency Type
Single
Categories
5
The Surat Municipal Corporation is inviting qualified agencies to participate in a government tender for onboard fare collection services for Surat City Bus. This open tender seeks a reliable partner to deploy electronic fare collection devices, integrate with existing systems, and support the city’s smart transportation infrastructure. The project, with a completion period of 2 years and a bid validity of 120 days, offers an excellent opportunity for companies specializing in urban mobility solutions, transport technology, and public transit management. The tender emphasizes transparency, technical excellence, and cost-effectiveness, with detailed eligibility and evaluation criteria provided. Bidders must submit their proposals via the official e-Procurement platform before the deadline, ensuring compliance with all requirements. Successful implementation will enhance Surat’s public transport efficiency, passenger convenience, and data-driven operations, contributing to the city’s smart city development goals.
Scope Of Work
The selected agency will be responsible for implementing onboard fare collection services for Surat City Bus. Key deliverables include:
- Deployment of electronic fare collection devices on all buses.
- Integration with existing ticketing and management systems.
- Training of staff for system operation and maintenance.
- Ensuring real-time data transmission and reporting.
- Maintenance and support during the contract period.
The process involves:
- System Design and Planning: Develop a detailed implementation plan.
- Procurement and Installation: Procure hardware/software and install on buses.
- Testing and Commissioning: Conduct comprehensive testing and system commissioning.
- Training and Handover: Train municipal staff and hand over operational control.
- Support and Maintenance: Provide ongoing support for the duration of the contract.
| Specification | Requirement |
|---|---|
| Hardware | Electronic fare collection devices compatible with buses |
| Software | User-friendly interface with real-time data capabilities |
| Connectivity | Reliable network for data transmission |
| Maintenance | Regular system checks and updates |
The agency must ensure compliance with all technical and safety standards specified in the tender documents.
Technical Specifications
The onboard fare collection system must include:
| Parameter | Specification |
|---|---|
| Hardware | Electronic ticketing devices with GPS and network capability |
| Software | Compatible with existing municipal transport management systems |
| Connectivity | 4G/5G network support for real-time data transmission |
| Power | Battery backup with at least 8 hours of operation |
| Security | Data encryption and secure authentication protocols |
Implementation steps:
- Finalize system design based on specifications.
- Procure hardware and software components.
- Install devices on all buses.
- Conduct system testing and validation.
- Train staff for daily operations.
- Launch and monitor system performance.
The system must adhere to all safety, security, and operational standards specified in the tender documents.
Financial Requirements
The estimated project budget ranges between ₹1.5 crore and ₹2 crore, inclusive of hardware, software, installation, training, and support costs. The financial breakdown is as follows:
| Cost Component | Estimated Cost |
|---|---|
| Hardware | ₹70 lakh |
| Software | ₹50 lakh |
| Installation & Setup | ₹20 lakh |
| Training & Support | ₹10 lakh |
| Miscellaneous | ₹10 lakh |
Payment terms are as follows:
- 30% advance upon contract signing.
- 40% after hardware installation and system testing.
- 30% after successful deployment and acceptance.
All payments are subject to submission of valid invoices and completion of specified milestones. Bidders must submit a detailed financial proposal aligned with these terms.
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Item Category
Miscellaneous Works
Authority & Contact
Officer Inviting Bids
Deputy Municipal Commissioner (D)
Bid Opening Authority
Deputy Municipal Commissioner (D)
Address
Surat Sitilink Limited, Room No. 95, 2nd Floor, SMC Main Office, Muglisara, Surat.
Contact Details
9724345493
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Documents 1
RFP Document_450_FCA_CITYBUS_June-2025.pdf
TENDER_DOCUMENT
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Eligibility Criteria
Bidders must meet the following eligibility criteria:
- ✓ Must have valid digital certificates as per the Information Technology Act-2000.
- ✓ Proven experience in providing onboard fare collection or similar transport services.
- ✓ Financial stability with a minimum annual turnover of ₹10 crore in the last three years.
- ✓ Must submit all required documents, including:
- Scan copy of Tender Fee
- Scan copy of EMD (₹14,32,000)
- All other documents as per tender conditions.
- ✓ Must have successfully completed at least one similar project in the last 5 years.
- ✓ Compliance with all technical and legal requirements as specified in the tender documents.
| Qualification Criteria | Minimum Requirement |
|---|---|
| Experience | At least 1 similar project completed |
| Financials | Annual turnover of ₹10 crore |
| Certification | Valid digital certificates |
| Documentation | Complete set of required documents |
Bidding Process
Process Timeline
Required Forms
Preliminary
SMC SURAT SITILINK LIMITED SMC etender 100 per EMD and Tender fee
User Defined Template-Standard
Commercial
SMC SSL Package 1 PB
User Defined Template-Secured
SMC SSL Package 2 PB
User Defined Template-Secured
SMC SSL Package 3 PB
User Defined Template-Secured
Required Documents
Stage - Preliminary Stage
Scan Copy of Tender Fee
RequiredScan Copy of EMD
RequiredScan Copy of all required documents as per tender condition.
RequiredFrequently Asked Questions
Key insights about GUJARAT tender market
What is the main objective of this Surat City Bus Fare Collection Tender?
This tender aims to select a qualified agency to implement onboard fare collection services for Surat City Bus. The goal is to modernize fare collection, improve passenger convenience, and enhance operational efficiency through the deployment of electronic fare systems across the bus network.
Who can participate in this tender?
Eligible bidders must have proven experience in transport services or fare collection systems, possess valid digital certificates, and demonstrate financial stability with an annual turnover of at least ₹10 crore. All required documents, including EMD and tender fee, must be submitted as per the tender guidelines.
What are the key technical requirements for the fare collection system?
The system must include electronic fare collection devices with GPS and network support, software compatible with existing systems, reliable connectivity (4G/5G), secure data encryption, and battery backup. The hardware and software must meet safety and operational standards specified in the tender documents.
What is the deadline for bid submission and how should bids be submitted?
Bid submissions must be completed by 14-07-2025 at 18:00 through the official e-Procurement portal. Bidders are required to upload scanned copies of tender fee, EMD, and all supporting documents in electronic format. Physical submissions are not accepted.
How will the evaluation of bids be conducted?
Bids will be evaluated based on technical proposal (50%), financial offer (40%), and past experience (10%). Bidders must meet minimum technical thresholds, and the highest scoring bid will be awarded the contract. Detailed evaluation criteria are outlined in the tender documents.
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Documents 1
RFP Document_450_FCA_CITYBUS_June-2025.pdf
TENDER_DOCUMENT