Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Dell,Annual Maintenan
Employees Provident Fund Organisation (epfo)
UDUPI, KARNATAKA
Posted:
20 December 2024
Closed:
3 January 2025
GEM
GEM
National Authority For Chemical Weapons Convention (NACWC) Annual Maintenance Service for Desktops, Laptops & Peripherals - Delhi, ISO/IEC standards 2025
Bid Publish Date
17-Oct-2025, 6:14 pm
Bid End Date
27-Oct-2025, 5:00 pm
Location
Progress
Issue17-Oct-2025, 6:14 pm
AwardPending
Quantity
95
Bid Type
Two Packet Bid
Categories
7
Tender Overview
The National Authority For Chemical Weapons Convention (NACWC) invites bids for Annual Maintenance Service covering Desktops, Laptops and Peripherals including Dell desktops, HP scanners, Microtek UPS (1 KVA), and Monochrome Laser Multifunction Printers. Bids must demonstrate OEM authorization and service legitimacy, with service availability in the consignee state and dedicated support channels. The tender emphasizes authorized GeM supplier status, OEM certifications (MAF), and a robust escalation framework. A flexible contract approach allows a maximum 50% variation in quantity or duration prior to contract award and post-issuance. The procurement seeks reliable local service capacity in Delhi, with focus on prompt response and transparent governance.
Technical Specifications & Requirements
- Product/service scope: Annual Maintenance Service for Dell desktops, HP scanners, Microtek UPS 1 KVA offline, and Monochrome Laser Multifunction Printers (lower range).
- Key service expectations: OEM authorization, MAF certificates, dedicated service hotline, and a documented escalation matrix.
- Location/eligibility: Service provider office must be located in the state of consignee (Delhi) with verifiable local address.
- Documentation: Upload undertaking of financial standing; proof of OEM authorization; and proof of GeM status.
- Additional terms: 50% variation allowed pre- and post-contract issuance; BIDDER/OEM must provide toll-free support.
Terms, Conditions & Eligibility
- EMD/estimated value: Not disclosed in tender data.
- Experience: Authorized OEM service provider with MAF certificates; proven Delhi-based service capability.
- Delivery/response: Dedicated service line and escalation matrix; timely service support during contract.
- Documentation: GST/PAN, OEM authorizations, local address proof in Delhi, financial standing undertaking.
- Penalties/warranty: Clause-based penalties and service-level commitments as per ATC terms; acceptance of quantity/duration changes up to 50%.
Key Specifications
-
- Product/Service: Annual Maintenance Service for Dell desktops, HP scanners, Microtek 1 KVA UPS (Offline), and Monochrome Laser MF Printer (lower range)
-
- Location: Service capability must be in the state of the consignee, specifically Delhi
-
- Documentation: OEM/MAF certificates, dedicated service hotline, escalation matrix, and financial standing undertaking
-
- Contract terms: Optional quantity/duration variation up to 50% before and after contract issue
-
- Support channels: Dedicated toll-free number for service support and documented escalation pathways
Terms & Conditions
-
EMD/financial security: Not explicitly disclosed; bidders must submit financial standing undertaking
-
Delivery/response: Delhi-based service provider with a dedicated helpline and escalation matrix
-
Contract flexibility: Up to 50% variation in quantity or duration before and after award
Important Clauses
Payment Terms
Not specified in data; references to standard GeM ATC imply post-delivery payment upon service completion per contract
Delivery Schedule
Service support must be available locally in Delhi with escalation procedures; exact timelines not disclosed
Penalties/Liquidated Damages
Penalties to be defined in contract as per ATC; performance-based SLAs likely applicable
Bidder Eligibility
-
Authorized GeM supplier status with OEM authorization (Dell/HP/Canon) and MAF certificates
-
Not under liquidation, bankruptcy, or court receivership; provide financial standing undertaking
-
Proof of Delhi-based service presence (local address) and toll-free service support
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Dell , Annual Maintenance Service - Desktops, Laptops and Peripherals - Scanner; hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS( Offline 1 KVA); Microtek , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer (Monochrome , Laser , Composite Cartridge, Lower range; Microtek , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer (Monochrome , Laser , Composite Cartridge ); Microtek
Authority Records
CABINET SECRETARIAT
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Bid Preparation
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Documents 2
GeM-Bidding-8483238.pdf
Main Document
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Historical Data
Required Documents
1
Upload undertaking on financial standing (not under liquidation or bankruptcy)
2
Proof of local address in Delhi
3
OEM authorization documents and MAF certificates
4
Dedicated toll-free service contact details and escalation matrix
5
GST registration certificate
6
PAN card
7
Experience certificates or references for similar OEM-based maintenance
8
Technical bid/compliance certificates as per bid document
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for NACWC annual maintenance in Delhi 2025?
Bidders must be authorized GeM suppliers with OEM authorizations (Dell/HP/Canon) and MAF certificates, provide Delhi address proof, and submit a financial standing undertaking. Ensure toll-free service and escalation matrix are available, and comply with the 50% quantity/duration variation clause prior to contract award.
What documents are required for maintenance tender in Delhi?
Required documents include GST registration, PAN, OEM authorization and MAF certificates, proof of local Delhi address, financial standing undertaking, and prior service experience certificates. Submit the undertaking against financial health and ensure OEM support is verifiable in the bid.
What equipment categories are covered under NACWC maintenance?
Maintenance covers Dell desktops, HP scanners, Microtek 1 KVA UPS offline, and Monochrome laser multifunction printers. Ensure service capabilities align with OEM standards and that all items have valid OEM service support in Delhi.
What are the service support requirements for NACWC tender?
Tender requires a dedicated toll-free service line and a defined escalation matrix. The service provider must maintain a local Delhi office, offer prompt response times, and provide documented escalation contacts for critical issues.
Is there a contract quantity variation allowed in this tender?
Yes. The contract allows a maximum variation of 50% in quantity or duration at the time of contract issue, and bidders must accept revised quantities or durations accordingly, ensuring continuity of service in Delhi.
What standards or certifications are required for OEM maintenance?
Bidders must present OEM authorizations and MAF certificates from the respective OEMs (Dell/HP/Canon). Compliance with these standards demonstrates capability to service the specified desktops, scanners, UPS and printers within the Delhi region.
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Documents 2
GeM-Bidding-8483238.pdf
Main Document
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS