IOCL Panipat Refinery Hitachi Hi-Rel UPS AMC Tender 2026 Panipat Haryana - UPS Systems AMC/CMC
Bid Publish Date
30-Oct-2026, 10:37 am
Bid End Date
12-Nov-2026, 11:00 am
Location
Progress
Key Highlights
- • Explicit 50% contract quantity/duration flexibility at issuance and post-issuance
- • Purchase preference for MSEs with documentary evidence; price matching if within L1+15% band
- • OEM alignment: Hitachi Hi Rel UPS systems; ensure service capability and OEM-authorized technicians
- • Sub-contracting restrictions require buyer consent; joint liability for performance
- • On-site AMC/CMC for P25 UPS units at Panipat Refinery; remote monitoring may be implied
- • No explicit EMD amount or estimated contract value disclosed in data provided
Tender Overview
The procurement scope targets IOCL Panipat Refinery for a Customized AMC/CMC contract covering Hitachi Hi Rel make UPS systems at P25 units within Panipat Refinery. Although exact quantity and estimated value are not disclosed, the engagement centers on ongoing maintenance and service support for pre-owned UPS equipment. The tender emphasizes contract flexibility (up to 50% quantity or duration adjustment) and clear sub-contracting controls, with attention to vendor eligibility and purchase preference provisions for MSEs. The project is location-specific to the Panipat Refinery, reflecting IOCL’s maintenance strategy for critical UPS infrastructure under AMC/CMC.
Technical Specifications & Requirements
- Product/Service: AMC/CMC for Hitachi Hi Rel UPS systems at P25 units in Panipat Refinery
- Standards/Compliance: Not explicitly listed in the available data; bidders should confirm UPS make and model compatibility with IOCL Panipat’s maintenance standards
- Scope features: Preventive and corrective maintenance, spares provisioning, scheduled servicing, system diagnostics, performance monitoring, and timely fault resolution
- Delivery/Service location: Panipat Refinery, Panipat, Haryana; on-site service and remote monitoring as required
- Experience/Capabilities: Service capability for Hitachi Hi Rel UPS systems; ensure qualified technicians and OEM alignment
- Special terms: 50% contract quantity/duration flex clause; service-based increase with consent; assignment/sub-contract restrictions with buyer consent
Terms, Conditions & Eligibility
- EMD/financials: Not specified in the available data; bidders should verify exact EMD amount and payment terms in the tender document
- Purchase preference: MSE-based advantage under the Public Procurement Policy for Micro and Small Enterprises; eligibility requires manufacture of offered goods or service provision by the bidder; L1+15% matching rule applies for MSEs
- Sub-contracting: Full/partial sub-contracting requires prior written consent from IOCL; joint and several liability remains with the principal vendor
- Financial health: Bidders must declare no liquidation, court receivership, or insolvency; an undertaking is required
- Warranty/AMC specifics: Not detailed in the provided terms; bidders should seek clarification for service-level and warranty expectations
Key Specifications
-
Product/service category: AMC/CMC for Hitachi Hi Rel UPS systems at P25 units
-
Delivery/Service location: Panipat Refinery, Panipat, Haryana
-
Expected service scope: preventive and corrective maintenance, spares, diagnostics, performance monitoring
-
Standards/certifications: OEM-aligned maintenance capability; confirm UPS model compatibility
-
Warranty/AMC terms: to be clarified with purchaser; seek SLA details
-
Contract flexibility: up to 50% increase in quantity or duration with consent
Terms & Conditions
-
50% contract quantity/duration adjustment allowed
-
MSE purchase preference with documentary evidence
-
Sub-contracting requires prior written consent from IOCL
Important Clauses
Payment Terms
Not specified in the data; bidders must review the tender for payment schedule and milestones
Delivery Schedule
On-site AMC/CMC services at Panipat Refinery with possible remote support; exact response times to be confirmed
Penalties/Liquidated Damages
No LD details provided; verify LOA terms and SLA penalties in final tender
Bidder Eligibility
-
Must demonstrate Hitachi Hi Rel UPS service capability with OEM authorization
-
No liquidation or bankruptcy status; provide formal undertaking
-
MSE bidder may get preference if eligible per policy and within L1+15% margin
Tender Data
Bid Details
Quantity
1
Bid Type
Single Packet Bid
Bid Validity
120 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
4 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Customized AMC/CMC for Pre-owned Products - RPRC262422 NCAMC for Hitachi Hi Rel make UPS systems at P25 units in Panipat Refinery; RPRC262422 NCAMC for Hitachi Hi Rel make UPS systems at P25 units in Panipat Refinery; Annual Maintenance Contract (AMC..
Advisory Bank
ICICI
ePBG Percentage
2.5%
ePBG Duration (Months)
39
Payment Timelines
Payments shall be made to the Seller within 30 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Delivery Locations
1
Delivery Cities
Panipat
Delivery Pincodes
132140
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| K B K Bhargava Sharma | 132140,INDIANOIL CORPORATION LTD. PANIPAT REFINERY , PO. BOHALI , PANIPAT | Panipat | Haryana | 132140 | 1 | - | Number of Years for which service is required : 2 |
Authority Records
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Documents 7
GeM-Bidding-10101988.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
8
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Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for UPS maintenance/CMC services
Financial statements or financial stability undertaking
EMD/Security deposit documentation (as specified in tender)
Technical bid documents or compliance certificates
OEM authorization proving Hitachi Hi Rel UPS service capability
Any certifications or service partner agreements with Hitachi Hi Rel
Frequently Asked Questions
How to bid for the UPS AMC tender in Panipat IOCL?
Bidders should verify OEM authorization for Hitachi Hi Rel UPS, submit GST, PAN, experience certificates, and financial statements, plus EMD as specified. Ensure alignment with MSE purchase preference if applicable, and confirm the 50% quantity/duration flexibility clause before submission.
What documents are required to participate in IOCL Panipat UPS AMC bid?
Required documents include GST certificate, PAN card, experience certificates for UPS maintenance, financial statements, EMD security, OEM authorization for Hitachi Hi Rel, and technical compliance certificates. Submit service capability proofs and any SLA documentation requested by IOCL.
What is the scope of work for Hitachi UPS AMC at Panipat Refinery?
Scope includes preventive and corrective maintenance, spares provisioning, diagnostics, performance monitoring, and timely fault resolution for Hitachi Hi Rel UPS at P25 units. On-site service with potential remote monitoring should be confirmed in the final tender terms.
What are the purchase preference rules for MSE bidders in this tender?
MSE bidders, if qualifying as manufacturer/service provider, can receive preference under the policy. If L1 isn’t MSE, qualifying MSEs may match L1 within a 15% margin and secure 100% contract value through the purchase preference mechanism.
What are the payment terms for IOCL UPS AMC contract in Panipat?
Payment terms are not detailed in the available data; bidders should obtain the final tender document to confirm milestones, invoicing, and settlement timelines, and ensure compliance with IOCL procurement payment policies.
What is the required experience to qualify for the UPS AMC tender?
Bidders must demonstrate UPS maintenance capability for Hitachi Hi Rel systems, with OEM-authorized service credentials and relevant project experience in similar AMC/CMC contracts, supported by experience certificates and client references.
How does IOCL handle subcontracting for this UPS AMC bid?
Sub-contracting requires prior written consent from IOCL; even with consent, the primary bidder remains jointly and severally liable for performance and obligations, ensuring contract integrity and performance compliance.
Which standards or certifications are expected for UPS AMC services?
Bidders should confirm Hitachi OEM service standards and ensure availability of qualified technicians; seek ISO or industry-specific certifications as applicable to UPS maintenance and service quality.