GEM

NICSI Networking Devices AMC Cisco Routers L2/L3 Switches Access Points North East Delhi 2025

Bid Publish Date

28-Oct-2025, 2:08 pm

Bid End Date

07-Nov-2025, 3:00 pm

Bid Opening Date

07-Nov-2025, 3:30 pm

Value

₹13,38,83,930

Location

NORTH EAST DELHI , DELHI

Progress

Issue28-Oct-2025, 2:08 pm
Corrigendum29-Oct-2025
AwardPending
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Quantity

537

Bid Type

Two Packet Bid

Key Highlights

  • • Cisco-brand focus across Routers, L2/L3 Switches, Line Cards, and Access Points under Version 2
  • • Estimated contract value: ₹133,883,925.50 with quantity/duration flex up to 25%
  • • Dedicated toll-free service support and a formal escalation matrix required from bidder/OEM
  • • ATC/ATC-compliant submissions; GeM contract number to be included in the PBG
  • • OEM authorisations and certificates must be uploaded as part of bid submission
  • • GeM-based procurement channel through NICSI for North East Delhi location
  • • No BOQ items listed; AMC scope implies ongoing maintenance rather than one-time delivery

Categories 5

TECHNICAL SERVICES OTHER SERVICE TELECOM EQUIPMENT IT EQUIPMENT NETWORKING

Tender Overview

National Informatics Centre Services Incorporated (NICSI) seeks an Annual Maintenance Contract for Networking Devices (Version 2) covering Cisco Routers, L2/L3 Switches, Line Cards, and Access Points in North East Delhi, Delhi 110053. Estimated value: ₹133,883,925.50. Scope includes ongoing maintenance for Cisco hardware under Version 2, with a 25% flex at bid issue and post-issuance, enabling quantity/duration adjustments. Bidders must provide dedicated support lines and an escalation matrix, and ensure inclusion of the GeM contract number in the PBG. Notable ATC/ATC attachments govern submission and compliance. Unique as a centralized NICSI procurement via GeM, emphasizing Cisco-certified maintenance readiness.

Technical Specifications & Requirements

  • Product categories: Cisco Routers, L2 Switches, L3 Switches, Line Cards, Access Points (Version 2).
  • Service scope: Annual maintenance contract for networking devices; 24/7 or standard support with escalation pathway required by bidder/OEM.
  • Support infrastructure: Dedicated toll-free service line; complete escalation matrix with telephone numbers.
  • Compliance & documentation: Upload required certificates/documents; GeM contract number to appear in PBG; comply with ATC directives.
  • Financials & variation: Estimated value of ₹133,883,925.50; option to adjust quantity/duration up to 25%.
  • Submission obligations: OEM authorisations and technical compliance as per bid; ATC attachments referenced by bidder.

Terms & Eligibility

  • EMD: Not disclosed in the available data; bidders should confirm amount in the final bid.
  • Support commitments: Dedicated toll-free support; escalation matrix provided by bidder/OEM.
  • Compliance: Upload all required certificates/documents; ensure GeM contract number is included in PBG.
  • ATC adherence: Submit on letterhead with competent authority sign-off; stamp and company seal as required.
  • Delivery/Activation: Not applicable for AMC; post-award service activation within standard onboarding timelines.
  • Bid integrity: Adhere to all terms and conditions and any corrigenda issued.

Key Specifications

  • Product/service names: Cisco Routers, Cisco L2 Switches, Cisco L3 Switches, Cisco Line Cards, Cisco Access Points

  • Estimated contract value: ₹133,883,925.50

  • Variation allowance: up to 25% change in quantity or duration at contract issue and post-issuance

  • Support features: dedicated toll-free service number and escalation matrix

  • Documentation: mandatory certificate uploads; OEM authorizations; GeM PBG inclusion

Terms & Conditions

  • 25% variation in contract quantity or duration allowed at bid issue and after contract issuance

  • Dedicated toll-free service line and an escalation matrix for Cisco device support

  • Mandatory certificate uploads and OEM authorizations; GeM contract number in PBG

Important Clauses

Payment Terms

Payment terms are not explicitly stated in the data provided; bidders should verify terms in the final ATC and GeM contract documents.

Delivery Schedule

AMC scope implies ongoing service activation post-award; exact onboarding timelines to be defined in final contract.

Penalties/Liquidated Damages

Penalty provisions not detailed here; refer to final ATC and GeM contract for LD and performance bond specifics.

Bidder Eligibility

  • Proven track record in providing AMC for Cisco networking devices (Routers, Switches, Line Cards, APs)

  • Demonstrated capability to support NICSI/Cisco environments with dedicated toll-free lines

  • Compliance with GeM-based procurement requirements and contract_number in PBG

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar AMC of networking devices

4

Financial statements / turnover documentation

5

EMD submission document (amount to be clarified in final bid)

6

Technical bid document and OEM authorization letters

7

Certificate(s) of conformity for Cisco devices (if applicable)

8

GeM PBG with contract number indication

Corrigendum Updates

1 Update
#1

Update

29-Oct-2025

Frequently Asked Questions

How to bid for NICSI Cisco networking AMC in North East Delhi 2025?

Bidders must submit GST, PAN, experience certificates, financials, EMD documentation, and OEM authorisations. Ensure dedicated toll-free support details and an Escalation Matrix are provided. Include the GeM contract number in the PBG and adhere to ATC terms. Review Section 2 for product scope: Routers, L2/L3 Switches, Line Cards, APs.

What documents are required for NICSI Cisco AMC tender in Delhi 2025?

Required documents include GST certificate, PAN card, experience certificates for similar AMCs, financial statements, EMD submission, technical bid, OEM authorisations, and any Cisco-specific compliance certificates. Also provide GeM PBG with the GeM contract number as per ATC directives.

What is the contract value and quantity variation for NICSI Cisco AMC?

Estimated value is ₹133,883,925.50 for the Cisco networking devices AMC. The bid allows a quantity/duration variation of up to 25% at the time of contract issue and after issuance, enabling adjustments to scope.

What support terms are required for NICSI Cisco devices AMC in Delhi?

Bidders must provide a dedicated toll-free service line and a formal escalation matrix for Cisco device support. The bid requires a point of contact structure with defined escalation levels and response times to ensure timely fault resolution.

What standards or certifications are expected in NICSI Cisco AMC bid 2025?

Certifications must include OEM authorisations for Cisco devices and applicable conformity warranties. While IS/ISO standards aren’t explicitly listed, ensure Cisco equipment maintenance credentials and OEM-supported service capabilities are demonstrated in the technical bid.

When is the AMC activation expected after contract award in Delhi?

Activation is aligned with post-award onboarding timelines defined in the final contract. Bidders should prepare for rapid onboarding and access to NICSI-Cisco service portals, with milestone dates clarified in the GeMATC annexure.

What is the role of the GeM contract number in NICSI bids?

The GeM contract number must appear in the PBG as part of compliance. This ensures bid integrity and aligns with GeM-based procurement processes; bidders should ensure all ATC attachments reflect this requirement.

What happens if a required certificate is missing in NICSI bid?

Missing certificates or documents lead to bid rejection per ATC. Ensure all mandatory uploads—certificate of conformity, OEM authorisations, and service capability documents—are included to avoid disqualification.

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