National Career Service Center for Differently Abled procurement All in One PC (V2) tender 2026
Bid Publish Date
30-Oct-2026, 11:40 am
Bid End Date
14-Nov-2026, 12:00 pm
Location
Progress
Key Highlights
- • OEM/Authorized Seller with registered Indian office for after-sales support
- • Dedicated toll-free service number and escalation matrix required
- • Functional Service Centre in each consignee state; 30-day setup window
- • Option clause permits up to 25% quantity variation at contracted rates
- • Delivery timing linked to original delivery period; extended period rules defined
- • No BOQ items available; emphasis on service readiness and post-sale support
- • Isolated data: All in One PC (V2) procurement under DG Employment
- • Warranty and service terms to be aligned with customer-specific terms
Tender Overview
The National Career Service Center For Differently Abled under the Directorate General Of Employment seeks procurement of an All in One PC (V2) in a government tender setting. The bid includes an option clause allowing up to 25% quantity variance at contracted rates, with delivery timing linked to the original delivery schedule. The vendor must ensure availability of India-based after-sales support for imported components, and establish a functional service centre within the state of the consignee within 30 days of contract award. A dedicated toll-free service line and an escalation matrix must be provided. The project emphasizes service readiness and post-purchase support, with delivery terms tied to order execution. This tender prioritizes service capabilities and after-sales infrastructure alongside hardware specifications. Location details are not disclosed in the provided data, but procurement is oriented toward All in One PC (V2) category.
Technical Specifications & Requirements
- Product: All in One PC (V2)
- Scope: Government procurement through National Career Service Center For Differently Abled
- Key compliance: OEM and after-sales support within India; registered office proof for imported products
- Service capability: Functional Service Centre in each consignee state; establishment within 30 days of award; documentary evidence required for service readiness
- Support features: Dedicated toll-free service line and a formal escalation matrix for service issues
- Delivery: Option to increase quantity up to 25% of bid quantity during contract; extended delivery time calculated as (increased quantity ÷ original quantity) × original delivery period, with a minimum of 30 days
- Warranty/AMCs: Service support terms to be adhered to as per buyer terms
- No BOQ items provided; emphasis on service readiness and specifications
Terms, Conditions & Eligibility
- Delivery scope subject to the option clause allowing ±25% quantity changes
- Imported products require OEM/seller registered office in India for after-sales support
- Service centers must exist in states where consignees are located; if not, bidder must establish within 30 days of award
- Bidder must provide a dedicated toll-free service number and an escalation matrix
- Other terms: All standard supplier documentation and compliance with buyer terms; exact EMD and value details not specified in the provided data
Key Specifications
-
All in One PC (V2) as procurement category
-
Option quantity variance up to 25% at bid rates
-
Delivery time calculation formula and minimum 30 days
-
Imported products require India-based OEM/seller with after-sales support
-
Functional service centre within bidder’s states; 30-day establishment
-
Dedicated toll-free service number and escalation matrix required
-
No BOQ items provided in data; emphasis on service readiness
Terms & Conditions
-
Option clause allows ±25% quantity variation
-
India-based OEM support required for imported PCs
-
Service centers must be established within 30 days if absent
-
Dedicated toll-free line and escalation matrix mandatory
-
Delivery extension follows calculated formula with 30-day minimum
Important Clauses
Delivery Schedule
Delivery begins after order; 25% quantity variation allowed; extended period as per formula with minimum 30 days.
OEM
Imported products require an OEM or Authorized Seller with registered Indian office for after-sales support.
Service & Support
Functional Service Centre in each consignee state; 30-day setup; dedicated toll-free service number; escalation matrix.
Bidder Eligibility
-
Proof of Indian registered OEM/seller for imported PCs
-
Evidence of functional service centre availability or intent to establish within 30 days
-
Dedicated toll-free service line and escalation matrix documentation
-
Ability to deliver within extended timelines and comply with option quantity rules
Tender Data
Bid Details
Quantity
1
Bid Type
Two Packet Bid
Bid Validity
90 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Inspection Required
No
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Purchase Preference
No
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
No
Item Category
All in One PC (V2) (Q2)
Delivery Details
Max Delivery Days
30
Delivery Locations
1
Delivery Cities
West Tripura
Delivery Pincodes
799005
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Swapan Debnath | 799005,NATIONAL CAREER SERVICE CENTRE FOR DIFFERENTLY ABLED ( NCSC- DA) (Erstwhile: Vocational Rehabilitation Center for Handicapped) P.O: Abhoynagar, Agartala Tripura West. PHONE: 03812325632(OFFICE) | West Tripura | Tripura | 799005 | 1 | 30 | - |
Authority Records
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Documents 2
GeM-Bidding-10102847.pdf
Main Document
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Required Documents
GST registration proof
Permanent Account Number (PAN) card
Experience certificates for similar procurements
Financial statements and turnover evidence
EMD submission documentation (where applicable)
Technical bid documents
OEM authorizations or importer confirmations
Proof of functional service centre capability in relevant states
Dedicated toll-free service line information
Escalation matrix for service support
Frequently Asked Questions
How to bid for All in One PC tender in India with service centers?
Bidders must demonstrate India-based OEM support for imported PCs, provide proof of a functional service centre in each consignee state, and submit a dedicated toll-free service line plus an escalation matrix. Ensure 30-day post-award service centre setup where not pre-existing, and comply with option quantity rules up to 25%.
What documents are required for service centre eligibility in this tender?
Submit proof of a registered Indian office for after-sales support, evidence of a functional service centre in relevant states, a dedicated toll-free number, and an escalation matrix. Include business licenses, GST, and OEM authorizations where applicable; exact list follows buyer terms at bid submission.
What is the option clause quantity variation for this procurement?
The purchaser may increase or decrease the bid quantity up to 25 percent at the contracted rates. The extended delivery period calculation is (increased quantity ÷ original quantity) × original delivery period with a minimum of 30 days.
What delivery timelines apply for All in One PC (V2) bids?
Delivery timing begins from the last date of the original delivery order. If the option clause is exercised, the extended time follows the specified formula with a minimum 30 days, and may extend up to the original delivery period during extension.
What are the warranty and service requirements for this tender?
Bidders must provide and maintain a dedicated service line and escalation matrix. Functional service centres must exist in the requisite states, with evidence submitted. On-site or carry-in warranty delivery terms determine center availability and payment milestones.
What standards or certifications are required for the PC procurement?
The tender data does not specify ISI/ISO standards in this excerpt. Bidders should verify OEM certification requirements and ensure India-based after-sales support capabilities, with proof of service infrastructure as part of the bid submission.
How can vendors establish eligibility for imported PC products in this tender?
Vendors must demonstrate an OEM or Authorized Seller with a registered Indian office, provide after-sales support coverage, and have a dedicated toll-free service line plus escalation matrix. If no center exists, establish one within 30 days of award.
What is the scope of the procurement under this tender?
The scope focuses on procurement of All in One PC (V2) under the Directorate General of Employment. It includes quantity flexibility up to 25%, a delivery framework based on the original schedule, and mandated service and support infrastructure as part of bid readiness.