National Skill Development Corporation Call Centre Per Seat Tender West Delhi 2026 - On-Prem/Off-Site Setup Standards
Progress
Tender Overview
National Skill Development Corporation invites bids for Call Centre Service - Per Seat Basis in West Delhi, Delhi for a standard call centre setup available on On Premise or Offsite models. The procurement uses a per-seat pricing approach with no BOQ items published, and includes a contract variation allowance of up to 25% in scope or duration. A performance security (PBG) of 5% is referenced for selected bidders. This opportunity requires bidders to align with the buyer-specified ATCs and submit compliant documents. The absence of detailed specifications indicates emphasis on service capability, scalability, and experience in call centre operations. Unique aspects include flexible quantity/duration adjustments and the option to enlarge the contract scope with mutual consent. The tender is positioned to attract experienced call centre providers capable of scaling per-seat deployments in a government-supported program framework.
Technical Specifications & Requirements
- Category: Call Centre Service - Per Seat Basis (Standard call centre setup, On Prem; Offsite)
- Location/Scope: West Delhi, Delhi; per-seat service model with potential on-site or remote delivery
- Delivery Model: On-premise or offsite deployment depending on bidder capability
- Variations: Quantity or contract duration may be increased up to 25% at contract issue and again up to 25% with consent on lumpsum contracts
- Financial Terms: PBG 5% expected from selected bidder; no BOQ details disclosed
- ATC Notes: RFP superseded by buyer attached terms; ensure compliance with provided ATCs
- Key Differentiator: Flexibility in contract scope and deployment mode, suitable for government-backed NSDC programs
- Standards/Certifications: Not explicitly specified; bidders must demonstrate capability in standard call centre operations and compliance with government procurement norms
Terms, Conditions & Eligibility
- EMD/Performance Security: PBG 5% required from selected bidder
- Variation Rights: Up to 25% increase in quantity or duration at issue; services may be expanded with consent
- Docs/Compliance: Submit standard bid documents per seller terms; OEM-authorizations may apply for equipment used
- Delivery/Experience: Demonstrate ability to deliver per-seat call centre services (on-prem or offsite) with scalable capacity
- ATC/Contractual: Buyer-added terms govern supersession of RFP; ensure adherence to ATCs and any updated clauses
- Penalties/Compliance: Penalties or LD clauses not explicitly stated; adherence to procurement rules is essential
Key Specifications
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Product/Service: Call Centre Service - Per Seat Basis
-
Deployment model: On Premise or Offsite
-
Scope variation: Up to 25% quantity or duration change
-
Financial security: PBG 5% for selected bidder
-
Key terms: Buyer-added ATC terms supersede prior RFP language
Bidder Eligibility
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Experience in providing call centre services to government or large organizations
-
Demonstrated scalability for per-seat deployments (on-prem or offsite)
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Financial stability evidenced by recent financial statements
Tender Data
Bid Details
Quantity
61
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
300
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Offsite
Pre-Bid & Qualification
Pre-Bid Date
09-10-2026 12:00:00
Pre-Bid Venue
MS OFFICE : https://teams.microsoft.com/meet/46773131260001? p=kjz5zriEYp4YyTrgKw
Delivery Details
Delivery Locations
1
Delivery Cities
New Delhi
Delivery Pincodes
110037
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Rachit | 110037,National Skill Development Corporation 301, West Wing, Worldmark-1, Aero City, New Delhi | New Delhi | Delhi | 110037 | 61 | - | Number of Months : 36 Number of Shift per day : 1 Number of Working days in Month : 26 |
Authority Records
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Documents 16
GeM-Bidding-10000466.pdf
Main Document
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Technical Specification/Buyer Specification Document
TECHNICAL
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
2
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Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates from similar call centre deployments
Financial statements / turnover evidence
EMD/Security deposit documentation (as applicable to tender)
Technical bid documents demonstrating service capability
OEM authorizations for any third-party equipment used
Company registration/incorporation documents
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for NSDC call centre per seat tender in West Delhi 2026?
Bidders must submit GST, PAN, experience certificates, financials, EMD/Security as applicable, and technical bid documents through the NSDC portal. Demonstrate scalable per-seat deployment capability (on-prem or offsite) and comply with buyer-added ATC terms. Ensure PBG 5% is available if selected and that contract variation up to 25% is acceptable.
What documents are required for call centre service tender in Delhi?
Required documents include GST certificate, PAN card, experience certificates for similar deployments, financial statements, EMD documentation, technical bid detailing service capability, OEM authorizations for equipment, and company registration proofs. These support eligibility and technical acceptance for a per-seat deployment.
What are the delivery terms for NSDC West Delhi call centre bid?
Delivery is per-seat based, with options for On Premise or Offsite deployment. The contract allows a 25% variation in quantity or duration at issue and with consent for lumpsum contracts. Selected bidder must align with PBG 5% and ATC terms governing delivery milestones.
What is the payment and security requirement for this tender?
Selected bidders must provide a Performance Bank Guarantee of 5% of the contract value. Payment terms are governed by buyer ATCs; ensure readiness to comply with government procurement payment norms and any milestone-based payments defined in the final contract.
What experience is required to qualify for NSDC call centre procurement?
Bidders should demonstrate prior experience in providing call centre services to large entities or government programs, with scalable per-seat deployment capability (on-premise or offsite). Submission of relevant experience certificates and client references will support eligibility and credibility.
Are there any standards or certifications required for this tender?
The tender requires evidence of call centre capability and compliance with government procurement norms. While explicit ISO or IS standards aren’t listed, bidders should show process controls, data security, and service delivery standards relevant to government contracts and per-seat call centre operations.