Online Citizen Services Portal Andaman And Nicobar Administration O&M DG-Set Tender 2026 Andaman & Nicobar 500 Hours
Bid Publish Date
01-Sep-2026, 10:45 am
Bid End Date
11-Sep-2026, 11:00 am
Value
₹3,00,000
Progress
Tender Overview
The Online Citizen Services Portal Andaman and Nicobar Administration (Information Technology Department) invites bids for Operation and Maintenance Services of a Power Generator (DG-Set) – Package 3, covering O&M with operational and comprehensive maintenance for up to 500 hours. Estimated value is ₹300,000. Location is Andaman and Nicobar, with a focus on a robust service framework and SLA adherence. A notable differentiator is the 25% option clause allowing scope or duration adjustment, subject to prior consent. The tender emphasizes the bidder’s ability to provide an on-ground service presence within the consignee state and to furnish an escalation matrix for support. The procurement aims to ensure reliable DG-Set performance and uptime within the specified hours.
Technical Specifications & Requirements
- Service category: Operation and Maintenance (O&M) of DG-Set – Package 3, for up to 500 hours.
- No explicit technical specs published; bidders should align with standard DG-Set O&M practices and SLA commitments.
- Key bid considerations include: onsite service office in the consignee state, escalation matrix with telephone numbers, and acceptance of scope of work and bid ATC documents.
- Estimated value: ₹300,000; EMD not specified.
- Additional terms include an option to increase contract quantity or duration by up to 25% and required bidder/ OEM readiness for service support.
Terms, Conditions & Eligibility
- Option Clause: 25% increase/decrease in quantity or duration; consent required for value change in lumpsum contracts.
- Service Office: An on-ground office of the service provider must exist in the consignee state; documentary evidence required.
- Escalation Matrix: Provide a telephone-number based escalation path for service support.
- Experience: Relevance in similar O&M of DG-Set or power generation equipment is desirable.
- SLA Acceptance: Acceptance of scope of work, SLA, and ATC documents is mandatory.
- Other terms reference standard bid ATC attachments and the BOM/BOQ is not populated.
Key Specifications
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Product/Service: DG-Set Operation & Maintenance (O&M) – Package 3
-
Quantity/Scope: up to 500 hours of maintenance
-
Estimated value: ₹300,000
-
Delivery/Service location: Andaman and Nicobar Islands
-
Mandatory: on-site service office within consignee state
-
Support: Escalation matrix with contact numbers
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Documentation: acceptance of scope, SLA, and bid ATC
Terms & Conditions
-
EMD amount not specified; ensure clarification in bidding documents
-
25% quantity/duration adjustment option for contract scope
-
On-site service office required in consignee state; documentary proof
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Escalation matrix required for service support
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Bid acceptance of scope of work, SLA, and ATC documents
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No BOQ items; zero targeted quantity listed
Important Clauses
Payment Terms
Not explicitly stated; payment terms to be confirmed in contract, alignment with SLAs and milestone delivery
Delivery Schedule
500 hours of O&M coverage; exact timeline to be defined in SLA; option to extend up to 25% subject to agreement
Penalties/Liquidated Damages
Not specified in available data; to be defined within SLA and ATC documentation
Bidder Eligibility
-
Demonstrated experience in DG-Set O&M or similar power-generation equipment maintenance
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Presence of an on-site service office within the consignee state
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Compliance with required documentary evidence for local presence and escalation support
Tender Data
Bid Details
Quantity
4
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
RA Qualification Rule
H1-Highest Priced Bid Elimination
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
No
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Experience Required
1 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Operation and Maintenance Services of Power Generator(DG-Set) - Package 3 - O&M Service with operational and comprehensive maintenance; 4; Upto 500 hours
Advisory Bank
State Bank of India
ePBG Percentage
3%
ePBG Duration (Months)
14
Delivery Details
Delivery Locations
1
Delivery Cities
South Andamans
Delivery Pincodes
744103
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| P. Pheba | 744103,DBRAIT Campus, Old Pahargaon, Sri Vijaya Puram | South Andamans | Andaman And Nicobar Islands | 744103 | 4 | - | - |
Authority Records
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Documents 5
GeM-Bidding-9797767.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
7
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Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for DG-Set O&M or similar power generation services
Financial statements or turnover evidence
EMD/Security deposit documentation (if applicable to this tender)
Technical bid documents showing compliance with scope of work
OEM authorization or standard service provider authorization
Documentary evidence of local service office in the consignee state
Escalation matrix for service support (telephone numbers with roles)
Frequently Asked Questions
How to bid for the DG-Set O&M tender in Andaman and Nicobar 2026?
Bidders should submit documentation showing DG-Set O&M experience, provide an on-site service office proof in the consignee state, and include an escalation matrix. The estimated contract value is ₹300,000 with a potential 25% scope adjustment. Ensure acceptance of scope and SLA in the bid ATC.
What documents are required to participate in the Andaman power generator tender?
Required documents include GST registration, PAN, DG-Set O&M experience certificates, financials, OEM authorizations, and proof of an on-site service office in the consignee state. Also submit an escalation matrix and technical bid detailing compliance with the scope.
What are the technical requirements for DG-Set O&M in this tender?
There are no explicit DG-Set technical specs published; bidders must align with standard O&M practices and SLA obligations. Emphasize uptime, preventive maintenance, fault response times, and documentation of maintenance activities within up to 500 hours of service.
What is the EMD or security requirement for this procurement in Andaman?
EMD information is not specified in the data provided. Bidder should seek clarification during tender clarifications to confirm any security deposit or EMD amount and acceptable payment method before bid submission.
When is the delivery or service start for the DG-Set O&M package?
The tender data does not specify a start date; contract timelines depend on LOA issuance and SLA finalization. Expect delivery within the first month post-contract, contingent on providing the required on-site office and escalation matrix.
What are the penalties or SLAs for DG-Set maintenance in this tender?
Penalties are not explicitly stated here. Vendors should rely on the SLA terms attached to the bid ATC. Ensure to negotiate clear uptime targets, response times, and LD clauses within the SLA to protect performance commitments.
How to prove eligibility for this Andaman IT O&M tender?
Prove eligibility with relevant DG-Set maintenance experience, provide an on-site service office certificate in the consignee state, and attach a verifiable escalation matrix. Acceptance of scope & SLA in the bid ATC is mandatory for eligibility confirmation.
What is the required escalation contact structure for service support?
Bidders must provide an escalation matrix with telephone numbers and roles for service support. Include primary and secondary contacts, ensuring 24/7 or standard business hours coverage as per SLA expectations and bidder capabilities.