Tender Notice for EMPANELMENT OF AGENCIES FOR CUSTOMER EXPERIENCE AUDIT in MUMBAI, MAHARASHTRA

Organization

Organization Chain

Union Bank of India||Central Office-UBoI

Work Location

View More Details Tender Details   Basic Details Organisation Chain Union Bank of India||Central Office-UBoI Tender Reference Number PROC 4373 2026 Tender ID 2026_UBoI_854311_1 Withdrawal Allowed Yes Tender Type Open Tender Form Of Contract Empanelment Tender Category Services No. of Covers 1 General Technical Evaluation Allowed No ItemWise Technical Evaluation Allowed No Payment Mode Not Applicable Is Multi Currency Allowed For BOQ No Is Multi Currency Allowed For Fee No Allow Two Stage Bidding No   Covers Information, No. Of Covers - 1 Cover No Cover Type Description Document Type 1 Fee/PreQual/Technical/Finance EMPANELMENT OF AGENCIES FOR CUSTOMER EXPERIENCE AUDIT ACROSS BANK CHANNELS .pdf       Tender Fee Details, [Total Fee in ₹ * - 0.00] Tender Fee in ₹ 0.00 Fee Payable To Nil Fee Payable At Nil Tender Fee Exemption Allowed No EMD Fee Details EMD Amount in ₹ 0.00 EMD Exemption Allowed No EMD Fee Type fixed EMD Percentage NA EMD Payable To Nil EMD Payable At Nil     Work Item Details Title EMPANELMENT OF AGENCIES FOR CUSTOMER EXPERIENCE AUDIT Work Description EMPANELMENT OF AGENCIES FIRMS COMPANIES FOR CUSTOMER EXPERIENCE AUDITS AND ASSESSMENTS ACROSS THE BANKS DIGITAL AND PHYSICAL CHANNELS NDA/Pre Qualification AS PER RFP Independent External Monitor/Remarks NA Tender Value in ₹ 0.00 Product Category Miscellaneous Services Sub category NA  Contract Type Empanelment Bid Validity(Days) 180 Period Of Work(Days) 1095  Location PAN INDIA Pincode 400021 Pre Bid Meeting Place ONLINE  Pre Bid Meeting Address ONLINE  Pre Bid Meeting Date 26-Oct-2026 04:00 PM  Bid Opening Place MUMBAI Should Allow NDA Tender No  Allow Preferential Bidder No   Critical Dates Published Date 15-Oct-2026 04:00 PM Bid Opening Date 07-Nov-2026 03:00 PM Document Download / Sale Start Date 15-Oct-2026 04:00 PM Document Download / Sale End Date 07-Nov-2026 02:30 PM Clarification Start Date 15-Oct-2026 04:00 PM Clarification End Date 26-Oct-2026 11:00 AM Bid Submission Start Date 26-Oct-2026 05:00 PM Bid Submission End Date 07-Nov-2026 02:30 PM   Tenders Documents NIT Document S.No Document Name Description Document Size (in KB) 1 Tendernotice_1.pdf EMPANELMENT OF AGENCIES FOR CUSTOMER EXPERIENCE AUDIT 964.96 Download as zip file Work Item Documents S.No Document Type Document Name Description Document Size (in KB) 1 Tender Documents RFP CUSTOMER EXPERIENCE AUDITS.pdf EMPANELMENT OF AGENCIES FIRMS COMPANIES FOR CUSTOMER EXPERIENCE AUDITS AND ASSESSMENTS ACROSS THE BANKS DIGITAL AND PHYSICAL CHANNELS 964.96   Tender Inviting Authority Name Asst General Manager Address Union Bank of India Procurement Department 1st floor 239 Union Bank Bhawan Vidhan Bhawan Marg Nariman Point Mumbai 400021   Back