GEM

Indian Army Smart M4 Chip Laptop Procurement Tender 2025 - Department of Military Affairs, India with 3-year OEM Warranty

Bid Publish Date

03-Nov-2025, 10:04 pm

Bid End Date

14-Nov-2025, 11:00 am

Bid Opening Date

14-Nov-2025, 11:30 am

Location

JODHPUR , RAJASTHAN

Progress

Issue03-Nov-2025, 10:04 pm

AwardPending

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Quantity

Bid Type

Two Packet Bid

Key Highlights

• Mandatory 3-year OEM warranty with certificates to be submitted at delivery
• Must have functional service centers in each consignee state; 30-day setup if not existing
• Dedicated toll-free service line and a defined escalation matrix for support
• Option clause allows quantity increase up to 25% at contracted rates
• Data Sheet must exactly match product specifications; mismatches may lead to rejection
• PAN, GSTIN, cancelled cheque and EFT mandate required for bid submission
• Delivery terms hinge on original delivery period with calculated extensions

Categories 1

LAPTOP

Tender Overview

The Indian Army, Department of Military Affairs, seeks to procure Smart M4 Chip Laptops under a government tender. Key details emphasize a 3-year OEM warranty, establishment of functional service centers, and a robust post‑sale support framework. The bid requires Data Sheets matching offered products and banking/identity documentation (PAN, GST, cancelled cheque, EFT mandate). An option clause allows up to a 25% increase in order quantity at contracted rates, with delivery time recalculated accordingly. This procurement focuses on secure, military-grade portable computing with comprehensive service commitments.

Technical Specifications & Requirements

Product category: Smart M4 Chip Laptop
Data Sheet: Must be uploaded and align exactly with bid specifications; mismatches may cause rejection.
Service centers: Functional centers required in each consignee state for carry-in warranty; on-site warranty may waive this requirement.
After-sales: Dedicated toll-free service line and escalation matrix required; OEM must provide contact points and response times.
Warranty: 3-year warranty from final acceptance or after installation/completion testing at consignee location; OEM warranty certificates to be submitted at delivery.
Documentation: PAN, GSTIN, cancelled cheque, EFT mandate certified by bank; vendor code creation documents as applicable.
Delivery terms: Option to extend delivery period as per 25% quantity adjustment; minimum extension rules apply; delivery schedule tied to original period with calculated adjustments.
Compliance: Data Sheet vs. product parameters must be fully verifiable; nonconformity may lead to bid rejection.

Terms, Conditions & Eligibility

EMD/Security: Not specified in data; ensure readiness of standard government bid security documents.
Payment: Terms not explicitly stated; ensure support for standard government payment processes post-acceptance.
Experience: CCTV/IT hardware service capability implied via service centers and escalation; verify prior deployment in defense/military contexts.
Certification: Upload all necessary certificates; incomplete submissions may lead to rejection.
Delivery: 3-year warranty needs vendor on-site support if required; establish service center within 30 days of award if not present at bidding.
Data integrity: Data Sheet alignment critical; any mismatch risks disqualification.

Key Specifications

Product: Smart M4 Chip Laptop
Warranty: 3 years from final acceptance or post-installation/completion testing
Service Centre: Functional in each consignee state; establishment within 30 days if not present
Support: Dedicated toll-free number; escalation matrix for service support
Data Sheet: Must match offered product specifications exactly
Documentation: PAN, GSTIN, cancelled cheque, EFT mandate; bid-specific data sheet
Delivery: Quantity adjustments up to 25% with contract pricing; recalculated delivery period

Terms & Conditions

Option Clause: Up to 25% quantity variation during contract execution
3-year warranty from acceptance or installation completion
Functional service centers required; 30-day setup window if needed
Mandatory data sheet alignment; certificates to be uploaded with bid
Dedicated service support numbers and escalation matrix required

Important Clauses

Payment Terms

Government-style payment terms referenced; actual terms not explicitly stated in data; bidders should anticipate standard schedule post-acceptance and documentary acceptance.

Delivery Schedule

Delivery period calculations tied to the original delivery period; additional time computed as (Increased quantity ÷ Original quantity) × Original delivery period, with a minimum of 30 days.

Penalties/Liquidated Damages

Not specified; bidders should verify LD terms during bid submission and contract finalization; ensure alignment with standard military procurement penalties.

Bidder Eligibility

Have capacity to establish or operate Service Centres in each consignee state
Submit Data Sheet with precise product specifications
Provide PAN, GSTIN, cancelled cheque, and EFT mandate
Demonstrate ability to supply Smart M4 Chip Laptops and support warranty terms

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Required Documents

PAN Card copy

GSTIN copy

Cancelled cheque copy

EFT Mandate certified by bank

Data Sheet of offered product

Proof of functional Service Centre in each state (or plan to establish within 30 days of award)

OEM authorization/authorization letter (if applicable)

Frequently Asked Questions

How to bid on the Indian Army Smart M4 laptop tender in 2025?

Bidders should compile PAN, GSTIN, cancelled cheque, and EFT mandate; upload a detailed Data Sheet; ensure a functional service centre in each consignee state or a clear 30-day setup plan; confirm 3-year OEM warranty and option to increase quantity by up to 25% with contract pricing.

What documents are required for the Army laptop procurement bid 2025?

Submit PAN Card copy, GSTIN copy, cancelled cheque, EFT Mandate, Data Sheet of offered laptops, proof of service centres or plan to establish within 30 days, and OEM authorizations if applicable.

What is the warranty requirement for laptops under this Army tender?

Warranty is 3 years from final acceptance or after installation/completion testing at the consignee location; OEM warranty certificates must be provided at the time of delivery.

What is the delivery extension rule in the Army laptop tender?

Delivery extensions are calculated as (Increased quantity ÷ Original quantity) × Original delivery period, with a minimum extension of 30 days; option to extend up to the original delivery period.

Which service support requirements must bidders meet for this tender?

Bidders must provide a dedicated toll-free service line, an escalation matrix with contact numbers, and ensure functional service centres in each state or establish them within 30 days of award.

What is the scope of quantity changes under the option clause?

The purchaser may increase or decrease the quantity up to 25% at contracted rates; additional changes may occur during the contract currency at same rates.

What standards or certifications are required for the Data Sheet and product?

Any IS/IEC certifications or organization-specific standards should be listed; Data Sheet must precisely reflect product specifications; mismatches can lead to bid rejection.

When will payment terms be executed for the Army laptop supply?

Exact payment terms are not specified in the data; bidders should anticipate standard government payment cycles post-acceptance and submission of required documents.