GEM Tender Delhi Services Department Manpower Outsourcing (Unskilled Admin) - Minimum Wage 2025

Tender Overview

The opportunity pertains to the GEM tender for Manpower Outsourcing Services in the Services Department, Delhi focusing on unskilled/administrative roles at minimum wage levels. Estimated contract value is ₹17,800,000 with an EMD of ₹356,000. The scope includes deployment of contracted staff at the buyer’s location, adherence to wage/payment statutes, and mandatory safety/insurance compliance. A notable differentiator is the buyer’s ability to adjust contract quantity or duration up to 25% at contract issue and again within issuance, with bidders required to accept revisions. A dedicated service-support channel is expected, and past-experience proof can be provided via multiple acceptable documents. This tender requires timely salary payments to staff and statutory compliance with PF/ESIC processes. Location specificity is Delhi, India, with ongoing procurement governed by standard buyer terms.

• Organization: GEM (National E-Governance) / Services Department Delhi
• Product/Service: Manpower Outsourcing (Unskilled Admin, Minimum Wage)
• Estimated Value: ₹17,800,000; EMD: ₹356,000
• Location: Delhi, India; Category: Unskilled Admin/Minimum Wage
• Key Differentiator: 25% quantity/duration flexibility; mandatory certificates and service-support requirements

Technical Specifications & Requirements

• No detailed technical specifications provided in the tender data; emphasis on service delivery rather than hardware.
• Relevant requirements extracted from terms:
• Staffing scope includes deployment of unskilled admin personnel at minimum wage
• Service provider must ensure safety measures for workers, including PPE where applicable for potentially hazardous environments
• Employer must handle salaries/payroll, PF and ESIC compliance, and provide bank statements of staff payments while claiming from buyer
• Service must include dedicated toll-free support; depend on OEM-like service channels if applicable
• Past project experience accepted via contract copies, client certificates, or execution notes; no specific minimum years listed
• No BOQ items or equipment standards; focus on compliance and staffing capabilities

Terms, Conditions & Eligibility

• EMD: ₹356,000 (required as bid security)
• Delivery/Deployment: Staff deployed at buyer location; schedule tied to agreement terms; quantity/duration may be increased by up to 25% at contract issue or during execution
• Payment Terms: Salaries paid by service provider upfront followed by reimbursement from buyer; must provide PF/ESIC documentation along with staff payment proofs
• Insurance/Safety: Compliance with workmen compensation, public liability, and PPE usage for Extra High Voltage contexts if applicable
• Support: Dedicated toll-free/service-support channel required
• Documentation: Submit certificates and documents as specified in bid document/ATC; non-submission leads to rejection
• Sub-contracting: Sub-contracting requires prior buyer consent; liability remains with seller
• Past Experience Proof: Valid proofs may include contract copies, client execution certificates, or vendor notes
• Penalties: Not explicitly stated; standard procurement norms to apply; ensure compliance with statutory timelines and wage payments