Western Railway Outsourcing of Manpower for Enquiry Counters Rajkot Gujarat 1-Year Contract IS 550 Abstact 2026
Progress
Tender Overview
Organization: Western Railway (Indian Railways) seeks out-sourcing manpower for Manning enquiry counters 24/7 at OKHA, DWARKA, JAMNAGAR, RAJKOT, BHAKTINAGAR, WANKANER and SURENDRANAGAR stations in the Rajkot division. Estimated value: ₹9,754,212 with an EMD of ₹2,00,000. Scope covers round-the-clock counter Manning for the period of one year (period unspecified in data). This procurement targets professional facility management service personnel capable of handling passenger assistance, ticketing support, and information services. The tender emphasizes large-scale, uninterrupted manning across multiple stations within Gujarat. Unique aspect: geographically dispersed, continuous operation across eight stations within a single division, with a flexible quantity/duration clause under the buyer’s ATC. This contract requires compliance with standard rail procurement policies and manpower deployment for high-traffic railway counters.
Key Specifications
-
Manpower outsourcing for 24/7 enquiry counters across eight stations
-
Estimated value ₹9,754,212 with EMD ₹200,000
-
No explicit IS/ISO standards listed; bidder to comply with Indian Railways norms
-
25% scope/duration adjustment allowed under ATC
-
Lump-sum service contract with potential value/duration adjustments
Terms & Conditions
-
Flexibility of up to 25% increase in quantity or duration at contract issuance
-
EMD amount of ₹200,000 required for bid submission
-
Round-the-clock manning across eight stations within Rajkot division
-
No BOQ items; service-based manpower deployment only
Important Clauses
Payment Terms
Not explicitly defined in provided data; bidders should review ATC document for milestones and remittance terms
Delivery Schedule
deployment across OKHA, DWARKA, JAMNAGAR, RAJKOT, BHAKTINAGAR, WANKANER, SURENDRANAGAR stations; 24/7 coverage; exact start date unspecified
Penalties/Liquidated Damages
Not specified; standard rail contracts typically include LDs for non-performance; verify in ATC
Bidder Eligibility
-
Experience in manpower outsourcing for rail/transport passenger services
-
Demonstrated ability to deploy 24/7 counter staff across multiple stations
-
Financial capacity to manage a ~₹9.75 million annual contract and provide EMD ₹200,000
Tender Data
Bid Details
Quantity
21
Bid Type
Two Packet Bid
Bid Validity
120 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
Yes
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Facility Management Service- Manpower based (Version 2) - Out Sourcing contract for MANNING ROUND THE CLOCK ENQUIRY COUNTERS AT OKHA, DWARKA, JAMNAGAR, RAJKOT, BHAKTINAGAR, WANKANER AND SURENDRANAGAR STATIONS OF RAJKOT DIVISION FOR THE PERIOD OF ONE ..
Advisory Bank
State Bank of India
ePBG Percentage
5%
ePBG Duration (Months)
15
Delivery Details
Delivery Locations
1
Delivery Cities
Rajkot
Delivery Pincodes
360001
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Sunil Kumar Meena | 360001,Divisional Material Manager, DRM office, Kothi Compound, Rajkot. | Rajkot | Gujarat | 360001 | 12 | - | Minimum daily wage (INR) exclusive of GST : 781 Bonus (INR per day) : 65.06 EDLI (INR per day) : 0 EPF Admin Charge (INR per day) : 0 Optional Allowances 1 (INR per day) : 0 Optional Allowances 2 (INR per day) : 0 Optional Allowances 3 (INR per day) : 0 ESI (INR per day) : 25.38 Number of working days in a month : 30 Provident Fund (INR per day) : 101.53 Tenure/ Duration of Employment (in months) : 12 |
Authority Records
BID & GeM Expert Consultancy
End-to-end support — bid preparation, GeM registration, document filing & compliance by industry experts.
Free consultation · 24h response
Documents 6
GeM-Bidding-9925440.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
6
Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for similar manpower outsourcing in rail/transport sector
Financial statements or turnover proof for last 2-3 years
EMD submission receipt or online payment confirmation
Technical bid documents and manpower deployment plan
OEM authorizations or agency certifications (if applicable)
Any existing Labour/employee compliance or ESIC/EPF documents
Frequently Asked Questions
Key insights about GUJARAT tender market
How to bid for Western Railway manpower tender in Rajkot Gujarat 2026
Bidders must submit GST, PAN, experience certificates, financial statements, and EMD ₹200,000, along with technical bid and deployment plan. Review ATC for quantity flexibility up to 25% and ensure staffing meets 24/7 counter requirements at eight Rajkot division stations.
What documents are required for Western Railway enquiry counters bid 2026
Required submissions include GST certificate, PAN, at least 2-3 years of rail/transport manpower outsourcing experience, financial statements, EMD ₹200,000, technical bid, deployment plan, and any OEM authorizations if applicable; additional station-wise deployment details may be requested.
What are the technical requirements for Rajkot station counters tender
The tender specifies manpower outsourcing for 24/7 enquiry counters across eight stations; no equipment specs are listed. Bidders should provide staffing plans, shift rosters, supervisor coverage, and compliance with rail transport staffing norms and workplace safety standards.
What is the EMD for the Western Railway tender 2026
The EMD amount is ₹200,000. Ensure payment through the prescribed portal or bank transfer as per tender terms; include EMD receipt with bid submission and ensure validity for the entire bid evaluation period.
When is the delivery/completion window for Rajkot division counters
Delivery involves 24/7 staff deployment at eight stations for a one-year contract; exact start date not specified in data. Bidder should confirm deployment schedule in the final contract and ensure uninterrupted counter service.
What are the 25% quantity/duration adjustment terms in ATC
ATC allows up to 25% increase or decrease in contract quantity or duration at the time of contract issue, with waiver to adjust scope or value; any expansion requires bidder consent and may influence pricing and deployment.
What financial documents are required to prove turnover for this bid
Submit last 2-3 years of financial statements or turnover certificates, highlighting annual revenue and cash flow stability to support capability for ~₹9.75 million annual contract value and ongoing payroll deployment.
What standards or compliance should bidders meet for rail counter staff
No explicit IS/ISO standards are listed; bidders should align with Indian Railways procurement norms, labour compliance, safety standards, and station operations guidelines; provide evidence of compliance in the deployment plan.