Directorate General Of Anti-dumping And Allied Duties Desktop/Laptop Peripherals AMS New Delhi 2026 - 133000 Value, 50% Clause
Progress
Tender Overview
The Directorate General Of Anti-dumping And Allied Duties seeks Annual Maintenance Service for a range of desktops, laptops and peripherals (Desktop PC, Dell; HP desktops/AIOs, Canon scanners, Kyocera & Sharp multi-function printers) in New Delhi, Delhi 110001. Estimated value listed as ₹133,000 with no BOQ items published. Scope includes installation/commissioning at DGTR, Jeevan Tara Building, Parliament Street, New Delhi. A notable clause allows up to 50% variation in quantity or duration, and service availability must be local to the consignee state. Emphasizes dedicated service contacts and escalation processes to ensure continuous operations across multiple brands. This procurement focuses on reliable AMS for a government department with strict vendor presence and post-sale support requirements.
Technical Specifications & Requirements
- Product/service: Annual Maintenance Service for desktops, laptops, all-in-one PCs, printers (monochrome/laser/mid-range), scanners and multi-function devices from brands including HP, Dell, Canon, Kyocera, Sharp.
- Delivery/installation point: DGTR, 4th Floor, Jeevan Tara Building, Parliament Street, New Delhi-110001.
- Key service expectations: dedicated toll-free support, clear escalation matrix, post-sale maintenance and uptime commitments, and mandatory on-site service capabilities within the consignee state.
- Financials: estimated value ₹133,000; no explicit EMD amount surfaced; no detailed BOQ items available. Emphasizes consumer-grade and enterprise devices as part of the AMS scope, with emphasis on timely preventive and break-fix maintenance.
- Compliance: bidders must upload required certificates; at least one local service office is required; adherence to buyer ATCs may apply. The tender stresses supplier readiness for multi-brand AMS and rapid response.
Terms, Conditions & Eligibility
- Quantity/duration flexibility: 50% increase/decrease permitted during contract issuance and execution.
- Service availability: office of service provider must be located within the consignee state; documentary evidence required.
- Support channels: bidder/OEM must provide a dedicated toll-free service line and an escalation matrix.
- Installation location: delivery/installation at DGTR – New Delhi address.
- MSE preference: eligible if manufacturer/OEM with valid Udyam Registration and online verification; traders excluded from purchase preference.
- Documentation: failure to upload required certificates/documents may lead to rejection; adherence to all terms and ATCs is mandatory.
Key Specifications
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Product: Annual Maintenance Service for Desktop PC, Laptop, All-in-One PC, Printer (Monochrome/Laser), Scanner, Multi-function Printer
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Brands: HP, Dell, Canon, Kyocera, Sharp
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Location: DGTR, New Delhi; installation at DGTR address
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Value: ₹133,000 estimated; no itemized BOQ
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Standards/Certifications: Not explicitly listed; require uploaded certificates per ATC
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Warranty/Support: Dedicated toll-free support; escalation matrix; on-site service capability
Terms & Conditions
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50% quantity/duration variation allowed during and after contract issue
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Service office must be located in the consignees' state with documentary proof
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Dedicated toll-free service line and escalation matrix required
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Delivery/installation at DGTR, New Delhi address
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Purchase preference for eligible MSEs with valid Udyam registration
Important Clauses
Payment Terms
Not explicitly provided; vendors should anticipate standard government terms and potential variations per ATC
Delivery Schedule
Delivery/installation at DGTR New Delhi; contract quantity may vary up to 50% at issuance and during execution
Penalties/Liquidated Damages
Not specified in available data; bidders should verify ATCs for LD provisions during bid submission
Bidder Eligibility
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Manufacturer/OEM with valid Udyam Registration for MSE preference
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Demonstrated AMS experience for desktops, laptops, printers, and scanners
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Local service presence in the consignees state with documentary evidence
Tender Data
Bid Details
Quantity
141
Bid Type
Two Packet Bid
Bid Validity
90 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
4
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Dell , Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer (Monochrome , Laser , Composite Cartridge ); hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Scanner; hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Scanner; Canon , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multi-function Printer (Colour , Laser , Composite Cartridge, Mid range); Kyocera , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multi-function Printer (Colour , Laser , Composite Cartridge, Mid range); Sharp
Delivery Details
Delivery Locations
1
Delivery Cities
New Delhi
Delivery Pincodes
110001
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Rishikesh Meena | 110001,Directorate General Of Trade Remedies (DGTR) 4th Floor, Jeevan Tara Building, 5, Parliament Street, Patel Chowk, New Delhi-110001 | New Delhi | Delhi | 110001 | 49 | - | Number of Resident engineers : 0 Number of technicians : 0 |
Authority Records
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Documents 4
GeM-Bidding-9708120.pdf
Main Document
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
4
Corrigendum Updates
1 Update Update
Extended Deadline
31-Aug-2026, 6:30 am
Opening Date
31-Aug-2026, 7:00 am
Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for similar AMS in desktops/laptops/peripherals
Financial statements (latest) demonstrating financial capacity
EMD/Securities documentation (if applicable)
Technical bid documents and compliance certificates
OEM authorizations or manufacturer credentials for offered brands
Proof of service presence in the consignee state (office address)
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for the tender in New Delhi for AMS of desktops and peripherals?
Bidders must submit GST, PAN, experience certificates, financials, and OEM authorizations with the bid. Ensure a dedicated toll-free service line, escalation matrix, and local service presence in the consignees state. The contract allows up to 50% variation in quantity or duration at issue and during execution.
What documents are required for the AMS tender in Delhi?
Required documents include GST registration, PAN, experience certificates for similar AMS, latest financial statements, proof of EMD (if applicable), technical bid documents, OEM authorizations, and proof of local service office in Delhi for DGTR.
What brands are covered under the AMS scope in this bid?
The AMS covers desktops and peripherals from HP, Dell, Canon, Kyocera, and Sharp, including printers, scanners, and multi-function devices, with on-site and preventive maintenance expectations.
When is the delivery/installation expected at DGTR Delhi?
Delivery and installation are to be conducted at DGTR, 4th Floor, Jeevan Tara Building, Parliament Street, New Delhi-110001 in coordination with the DGTR schedule.
What is the MSE purchase preference criteria for this tender?
MSEs with valid Udyam Registration and online verification may receive purchase preference; bidders must be the OEM/manufacturer of offered products; resellers are ineligible for preference.
What support channels must the bidder provide for service?
Bidders must provide a dedicated toll-free service line and a formal Escalation Matrix with contact numbers to ensure timely issue resolution.
Are there any penalties or LD clauses for delays in Delhi AMS?
The available data does not specify LD terms; please review the ATC/ corrigendum for explicit penalties or LD percentages and timelines before bid submission.
Is there a fixed EMD amount for this Delhi maintenance tender?
An explicit EMD amount is not listed in the available tender information; bidders should confirm EMD requirements in the ATC and terms before submitting.