Indian Army Department Of Military Affairs Maintenance Service Tender 2026 for Desktops, Laptops & Peripherals (HP Multifunction Printer)

Tender Overview

The Indian Army, Department Of Military Affairs, invites bids for annual maintenance service covering Desktops, Laptops and Peripherals with emphasis on HP Multifunction Printer (Monochrome, Laser, Composite Cartridge, Lower range). The project scope is maintenance and support, with an EMD of ₹31,000 and a potential 25% scope adjustment per the bid terms. A pre-bid meeting is scheduled on 120 July 2026 at HQ CEEC, and service providers must maintain a local office in the consignee state. This procurement requires dedicated service support lines and formal ATC compliance. The absence of BOQ items indicates a broad service remit and a need for flexible delivery and response. The tender emphasizes operational readiness and rapid fault resolution.

Key differentiators include the explicit 25% quantity/duration variation clause, mandatory toll-free service support, and the requirement for an office within the consignee state. Vendors should prepare to demonstrate capability in multivendor device maintenance, including desktops, laptops, and printers, under a unified AMC framework.

This tender presents a structured opportunity for qualified service providers to secure an annual maintenance contract aligned with Indian Army procurement standards and expectations for responsive, localized support. The emphasis on HP printer ecosystems and lower-range multifunction devices informs the technical staffing and spares strategy required for successful bid submission.

Technical Specifications & Requirements

• EMD: ₹31,000 (to be submitted as per tender terms)
• Category: Annual Maintenance Service for Desktops, Laptops and Peripherals including HP Multifunction Printer (Monochrome, Laser, Composite Cartridge, Lower range)
• Pre-bid Meeting: 120 July 2026 at HQ CEEC; attendance required
• Service Support: Dedicated toll-free number for service support; OEM/supplier must provide
• Office Presence: Service provider office located in the state of consignee; documentary evidence required
• ATC: Includes Buyer Added ATC clauses with specific terms
• BOQ: Not Available (no items listed) indicating a broad AMC scope rather than fixed line Items
• Quantity/Duration Variation: Up to 25% adjustment permitted by Buyer at issuance and post-issuance
• Delivery/Response: Response and maintenance SLAs to be demonstrated; no detailed delivery schedule disclosed
• Standards/Compliance: Not specified in the data; bidders should infer AMC best practices and OEM recommendations

Terms, Conditions & Eligibility

• EMD: ₹31,000; submission per tender guidelines
• Pre-bid Meeting: 120 July 2026 at HQ CEEC; attendance mandatory
• Service Commitment: Dedicated toll-free service support; OEM/Authorized support expected
• Local Presence: Office in the consignee state required; documentary evidence to be provided
• ATC Clauses: Buyer-added terms apply; bidders must review and comply
• Quantity Variation: May increase/decrease by up to 25%; contract variations permissible during issuance
• BOQ Absence: Indicates flexible scope rather than fixed line-item quantities
• Documentation: Submit standard bid documents including GST, PAN, financials, experience evidence, and OEM authorizations as applicable