North East Frontier Railway Ambulance Service Tender Assam 2026 - Monthly All-Inclusive Basic Life Support & Multi-Stretcher Ambulance
Bid Publish Date
30-Sep-2026, 7:35 pm
Bid End Date
12-Oct-2026, 7:00 pm
EMD
₹1,08,860
Value
₹54,43,020
Location
Progress
Tender Overview
Organization: North East Frontier Railway, under Indian Railways, invites bids for Monthly Ambulance Service packages in KARBI ANGLONG, ASSAM 782441. Scope includes Type C Basic Life Support Ambulance and Multi-stretcher Van / Force Traveler configurations, with an estimated contract value of ₹54,43,020 and an EMD of ₹1,08,860. The award allows a 25% quantity/duration variation at contract issuance and post-award, applicable to lumpsum services with provider consent. Service offices must be located in the consignee state, and bidders must provide a dedicated service support line and escalation matrix. This procurement targets reliable, compliant ambulance services aligned with government B2G needs.
Technical Specifications & Requirements
- Estimated value: ₹54,43,020; EMD: ₹1,08,860.
- Service category: Monthly ambulance service (All Inclusive); vehicle types include Type C Basic Life Support Ambulance, Multi-stretcher Van, and Force Traveler Multi-Stretcher Ambulance.
- Claimed delivery/execution: flexible scope with up to 25% expansion allowed by terms; adjustments require formal consent.
- Compliance: bidders must maintain an in-state service office; provide dedicated toll-free support; present an escalation matrix for service issues.
- Past experience evidence accepted includes client contracts, execution certificates, invoices, or third-party release notes.
- Payment obligation: salaries of deployed staff must be paid by the service provider first, with subsequent reimbursement against statutory documents.
Terms, Conditions & Eligibility
- EMD/Performance: EMD of ₹1,08,860; performance security via PBG or DD in favor of FA&CAO/NFR/MLG, Lumding.
- Experience proof: contracts, invoices, execution certificates or equivalent; self-certification acceptable with client validation.
- Financial integrity: bidder must avoid liquidation or bankruptcy; provide an undertaking confirming financial standing.
- Salaries: provider to remunerate staff before claiming payments; submit PF/ESIC documents with payments.
- Documentation: upload all required certificates (as per ATC/Corrigendum) to avoid rejection; include GST, PAN, and OEM authorizations if applicable.
- Penalties/escapes: escalation protocols and service support metrics to be defined by the bidder; ensure compliance with all terms.
Key Specifications
-
Total estimated contract value: ₹54,43,020
-
EMD amount: ₹1,08,860
-
Ambulance types: Type C Basic Life Support, Multi-Stretcher Van, Force Traveler Multi-Stretcher Ambulance
-
25% contract quantity/duration flexibility at issue and post-award
-
Office of service provider must be located in the consignee state
-
Dedicated toll-free service support and escalation matrix required
-
Past experience accepted via multiple document forms (contract, invoices, execution certificate, third-party notes)
-
Salaries of deployed staff paid by service provider prior to reimbursement with statutory documents
Terms & Conditions
-
EMD submission and performance security required (DD or PBG)
-
25% price/quantity flexibility permissible with consent
-
In-state service office and dedicated support must be provided
-
Salaries of deployed staff paid by bidder; supporting PF/ESIC documents needed
-
Comprehensive experience proofs acceptable (contracts, invoices, client certificates)
Important Clauses
Payment Terms
Service provider must pay staff salaries first; reimbursement from buyer with PF/ESIC documents; detailed documentation to accompany claims.
Delivery Schedule
Contract allows up to 25% variation in quantity/duration; any expansion requires consent and formal amendment.
Penalties/Liquidated Damages
Escalation matrix and service support commitments to govern penalty or LD applicability; exact rates not specified here.
Bidder Eligibility
-
Not under liquidation or bankruptcy; provide undertaking
-
In-state Assam office with documentary evidence
-
Dedicated toll-free service support and escalation matrix
Tender Data
Bid Details
Quantity
1
Bid Type
Two Packet Bid
Bid Validity
90 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
Yes
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
82
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Monthly Ambulance Service (All Inclusive) - All inclusive service; Type C Basic Life Support Ambulance; Multi- stretcher Van; Force Traveler Multi-Stretcher Ambulance
Advisory Bank
State Bank of India
ePBG Percentage
5%
ePBG Duration (Months)
38
Delivery Details
Delivery Locations
1
Delivery Cities
Karbi Anglong
Delivery Pincodes
782447
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Amal Sarma | 782447,Divisional Railway Manager office building ,Lumding Division, Dist Hojai, P.O Lumding Pin code 782447 | Karbi Anglong | Assam | 782447 | 1 | - | Number of Months during Contract Period for which service is required : 36 |
Authority Records
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Documents 6
GeM-Bidding-9970927.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
3
Required Documents
GST registration certificate
PAN card
Past experience proof (contracts, invoices, client certificates)
Financial statements or turnover proof
EMD submission document (DD or online payment receipt)
Technical bid documents and bid compliance checklist
OEM authorization or service partner agreements (if applicable)
PF/ESIC compliance documents for deployed staff
Escalation matrix and dedicated service hotline details
Office address in the state of consignee (Assam)
Frequently Asked Questions
Key insights about ASSAM tender market
How to bid for ambulance service tender in Assam 2026 NEFR?
Bidders must submit GST, PAN, EMD of ₹1,08,860, and experience proofs (contracts or client certs). Provide a dedicated Assam office address, toll-free service line, escalation matrix, and PF/ESIC compliance. Ensure compliance with terms allowing up to 25% variation and attach OEM authorizations if applicable. Prepare financial statements and technical bid documents.
What documents are required for NEFR ambulance procurement in Assam?
Required documents include GST certificate, PAN, EMD submission (DD or online), past performance proofs (contracts, invoices, client certificates), financial statements, PF/ESIC compliance, OEM authorizations if needed, and escalation matrix plus dedicated service hotline details. Ensure certificates match ATC and corrigendum if issued.
What are the service scope details for NEFR ambulance tender 2026?
Scope covers Monthly ambulance service with all-inclusive charges for Type C BLS ambulances, Multi-Stretcher Van, and Force Traveler variants. The contract allows up to 25% variation in quantity/duration. Bidders must provide in-state office and dedicated support, with salaries paid by the provider prior to claims.
What is the EMD amount for the NEFR ambulance procurement?
The EMD is ₹1,08,860. Bidders may pay via Demand Draft in favor of FA&CAO/NFR/MLG, Lumding, or submit online as per GeM guidelines. Ensure EMD is valid through the bid validity period and submit along with technical bids.
What are the eligibility criteria for ambulance suppliers in Assam?
Eligibility includes no liquidation or bankruptcy, proof of an in-state Assam office, dedicated toll-free support, and an escalation matrix. Experience evidence can be contract copies with invoices or execution certificates. Submit GST, PAN, and PF/ESIC compliance documents for staff deployed.
What are the critical payment terms for NEFR ambulance contracts?
Service provider salaries must be paid first, with reimbursement claims supported by PF/ESIC docs and bank statements. Payments are subject to delivery/acceptance evidence and statutory compliance. Ensure timely submission of all invoicing, financials, and payroll documentation per contract terms.