Border Road Organisation EPABX System Annual Maintenance Tender India 2026 50% Option Clause 180000

Tender Overview

Border Road Organisation invites bids for EPABX System Annual Maintenance with an estimated value of ₹180,000. The tender includes a 50% option to modify contract quantity or duration, within the release and post-issuance window. Location is not explicitly stated, but the procurement is conducted under the Department of Defence in India. The award targets a service-provider capable of ongoing maintenance, with emphasis on ensuring uninterrupted telephony and network functionality for BR0 facilities. Unique clauses include malicious code certification, sub-contracting controls, and dedicated service-support contact options. This opportunity requires bidders to demonstrate financial stability and prior service experience in similar deployments, supported by appropriate documentation. The absence of BOQ items suggests a service-type contract rather than a hardware supply, aligning with annual maintenance activities.

Technical Specifications & Requirements

• Scope centers on annual maintenance for EPABX systems; no discrete technical specs are published in the tender data.
• Key contract levers include a 50% quantity/duration adjustment allowance at contract issuance, and a subsequent 50% cap on adjustments for lumpsum work, subject to service-provider consent.
• Mandatory Malicious Code Certificate to certify software/hardware is free of embedded malicious code and that any breach impacts are avoided.
• Service & Support: Bidder or OEM must provide dedicated toll-free service support.
• Past Experience: Acceptable proofs include contract copies with invoices, client execution certificates, or equivalent third-party release notes.
• Emphasis on compliance with procurement terms and liability sharing for contractors and sub-contractors.

Terms, Conditions & Eligibility

• EMD: Not stated; bidders must adhere to standard bid security practices and demonstrate financial competency.
• Financial standing: Bidders must not be under liquidation or bankruptcy; an undertaking to be uploaded.
• Assignment/Sub-contracting: No unilateral assignment; joint liability remains with bidder and successors.
• Malicious Code: Mandatory certificate to certify non-existence of embedded malicious code.
• Service commitment: Dedicated toll-free support; supplier must provide ongoing maintenance.
• Documentation: Upload required certificates and client proofs as per bid document, ATC, and corrigenda; past-experience proof required.
• Payment and delivery terms: Not explicitly detailed; standard procurement terms apply; ensure compliance with 50% option adjustments and full liability obligations.