Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; hp
The Cotton Corporation Of India Limited
KOLKATA, WEST BENGAL
Bid Publish Date
24-Jan-2026, 5:56 pm
Bid End Date
09-Feb-2026, 3:00 pm
Location
Progress
Quantity
94
Bid Type
Two Packet Bid
Food Corporation Of India invites bids for Annual Maintenance Services covering a range of Desktops, Laptops and Peripherals including HP and Canon devices, printers (Monochrome & Colour), multifunction devices, scanners, UPS (Offline 600-650 VA), and laptops. This opportunity is located in Amravati, Maharashtra and targets maintenance services across multiple product lines, with a flexible quantity framework under a single AMS contract. The buyer’s term clause permits a +/- 25% variance in contract quantity or duration at issue, with acceptance binding on bidders. The lack of BOQ items and explicit start/end dates indicates a need for general AMS capabilities and scalable service levels across diverse hardware. Unique scope includes cross-brand support for HP, Canon, Microtek products, suggesting a broad service capability requirement and vendor reach. Bidders should prepare to demonstrate technical compatibility, rapid response times, and comprehensive on-site/off-site maintenance plans that align with FCI’s asset mix.
Product/service names: Annual Maintenance Service for Desktops, Laptops, Printers, Scanners, UPS and peripherals
Quantities: Not specified; contract may vary up to 25% before/after issue
Estimated value: Not provided; prepare scalable pricing for diverse fleet
Experience: Demonstrate cross-brand AMS capabilities (HP, Canon, Microtek)
Quality/standards: Propose OEM-compliant maintenance with SLAs and uptime targets
Delivery: On-site and off-site support; rapid response within defined SLA
Warranty/AMC: Propose post-maintenance support terms and replacement parts strategy
Quantity/duration variances up to 25% allowed
Cross-brand maintenance capability required across HP, Canon, Microtek
No BOQ; AMS scope to cover desktops, laptops, printers, scanners, UPS
Not specified in data; bidders should propose milestone-based payments linked to service KPIs and OEM repair SLAs
Not specified; bidders should define response and on-site visit times for high-availability AMS
Not specified; bidders should propose LD for SLA breaches and failure to meet response timelines
Experience in multi-brand AMS for desktops, laptops, printers, scanners, and UPS
Presence in Maharashtra with capability for on-site service
OEM authorizations for HP, Canon, and Microtek devices
Main Document
OTHER
OTHER
GEM_GENERAL_TERMS_AND_CONDITIONS
The Cotton Corporation Of India Limited
KOLKATA, WEST BENGAL
Indian Army
JAMMU, JAMMU & KASHMIR
N/a
SOUTH ANDAMAN, ANDAMAN & NICOBAR
N/a
Bhabha Atomic Research Centre
VADODARA, GUJARAT
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GST certificate
PAN card
Experience certificates for AMS across desktops, laptops, printers, scanners, UPS
Financial statements demonstrating financial capability
OEM authorizations or certifications for HP, Canon, Microtek devices
Technical bid outlining SLAs, response times, maintenance schedules
Any prior contract references for similar multi-brand maintenance services
Key insights about MAHARASHTRA tender market
Bidders should submit GST registration, PAN card, experience certificates for multi-brand AMS, financial statements, OEM authorizations for HP, Canon, Microtek, and technical bid detailing SLAs, response times, and maintenance plans. Additional civil and statutory documents may be requested during bid evaluation.
Showcase proven AMS experience across desktops, laptops, printers, scanners, and UPS for diverse brands. Provide OEM certifications, Maharashtra service capability, case studies of prior contracts, and a robust spare-parts strategy to support HP, Canon, and Microtek equipment.
The tender covers Desktops, Laptops, Printers (Monochrome and Colour), Scanners, and UPS. Proposals should include OEM-compliant maintenance plans, uptime targets, spare-parts availability, and cross-brand compatibility without the explicit BOQ quantities.
Bidders must propose SLA-based response times with on-site visits within hours for critical devices and within 24-48 hours for non-critical items. Include escalation paths and replacement parts lead times to ensure high equipment uptime.
Payment terms are not specified; bidders should propose milestone-based payments linked to service KPIs, with clear invoicing after SLA compliance and OEM-approved maintenance milestones.
Contract quantity or duration can be adjusted by up to 25% at issue; bidders should confirm willingness to scale service levels and pricing within this band and provide a transparent change-order process.
Marine Products Export Development Authority (mpeda)
📍 ERNAKULAM, KERALA
Power Grid Corporation Of India Limited
📍 JORHAT, ASSAM
Haryana Staff Selection Commission
📍 PANCHKULA, HARYANA
Neyveli Uttar Pradesh Power Limited
📍 KANPUR DEHAT, UTTAR PRADESH
Central Railway
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Main Document
OTHER
OTHER
GEM_GENERAL_TERMS_AND_CONDITIONS