Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktops Laptops Servers Printers
United India Insurance Company Ltd
KOLKATA, WEST BENGAL
Posted:
19 February 2025
Closed:
10 March 2025
GEM
GEM
United India Insurance Company AMS for Desktops, Laptops & Peripherals - Kolkata, West Bengal 2026
Bid Publish Date
04-Mar-2026, 2:57 pm
Bid End Date
20-Mar-2026, 3:00 pm
EMD
₹25,000
Location
Progress
Issue04-Mar-2026, 2:57 pm
Technical18-03-2026 17:13:37
Financial
AwardCompleted
Quantity
1
Bid Type
Two Packet Bid
Key Highlights
- • Multi-OEM annual maintenance scope for desktops, laptops and peripherals in Kolkata
- • EMD of ₹25,000; bid submission requires compliance with ATC
- • Contract quantity/duration can vary up to 25% at issue and post-issuance
- • ATC document uploaded; bidders must align with buyer-specified terms
- • No BOQ items listed; emphasis on service capability and response times
- • AMS coverage across printers, servers and LAN components under one vendor framework
Categories
4
Tender Overview
The procurement body is United India Insurance Company Ltd, seeking Annual Maintenance Service for the complete range of desktop and laptop systems, printers, servers, and LAN peripherals across multiple OEMs in Kolkata, West Bengal. The project scope indicates maintenance services with unspecified itemized BOQ, and an Earnest Money Deposit of ₹25,000. The procurement emphasizes flexibility via a 25% change in contract quantity or duration at issue time and post-issuance. The absence of a detailed BOQ suggests a broad AMS engagement rather than a fixed hardware rollout, focusing on service capability, response times, and vendor support. The ATC document is uploaded for bidder guidance, marking a formal tender process managed under government procurement norms in West Bengal. Unique aspects include a multi-OEM maintenance frame and at-issue quantity variation, signaling adaptable service coverage and vendor qualification requirements.
Technical Specifications & Requirements
- Organization: United India Insurance Company Ltd, Kolkata, West Bengal
- Category: Annual Maintenance Service for Desktops, Laptops & Peripherals, Printers, Servers & LAN
- Location: Kolkata - 700001
- EMD: ₹25,000
- BOQ items: Total Items: 0 (No BOM listed; AMS scope inferred)
- OEM scope: Multiple OEMs allowed (multi-vendor maintenance)
- ATC: Bid Specific ATC document uploaded; refer to attached ATC for terms
- Quantity/Duration flexibility: Up to 25% increase/decrease at contract issue and after issuance
- Start/End dates: Not specified; bidder must align with buyer terms in ATC
- Delivery/Service: AMS coverage in Kolkata with hardware lifespan support, routine maintenance, and issue resolution
- Standards/Compliance: Not specified in data; bidders should reference ATC for compliance expectations
Terms, Conditions & Eligibility
- EMD: ₹25,000 required as part of bid submission
- ATC attached: Bidder must review and comply with Buyer Added ATC terms
- Quantity variation: Up to 25% change allowed at contract issuance and post-issuance
- BOQ: No listed items; scope interpreted as comprehensive AMS across desktops, laptops, peripherals, printers, servers, LAN
- Location: Kolkata, West Bengal
- Bid validity and other terms: Governed by standard government procurement rules and ATC specifics; ensure compliance with multi-OEM AMS requirements
- Pre-qualification: Not explicitly stated; bidders should submit typical AMS credentials and OEM authorizations as per ATC
- Penalty/Warranty: Not specified in provided data; refer to ATC for SLAs and penalties
Key Specifications
-
EMD amount: ₹25,000
-
Location: Kolkata, West Bengal 700001
-
Scope: Annual Maintenance Service for Desktops, Laptops, Printers, Servers, LAN peripherals
-
OEM: Multiple OEMs allowed (multi-vendor AMS)
-
BOQ: 0 items listed; scope inferred from AMS
-
ATC: Bid Specific ATC document uploaded and to be followed
Terms & Conditions
-
25% quantity/duration variation allowed at contract issue and post-issuance
-
EMD of ₹25,000 required; adherence to ATC terms
-
No BOQ items defined; AMS coverage across IT hardware and peripherals
Important Clauses
Payment Terms
Not specified in data; refer ATC for payment milestones and penalties
Delivery Schedule
Not specified; AMS response times and SLAs to be defined in ATC
Penalties/Liquidated Damages
Not specified; ATC may define LDs for uptime and fault resolution
Bidder Eligibility
-
Experience in providing AMS for IT hardware (desktops, laptops, printers, servers, LAN)
-
Financial stability demonstrated by last 2-3 years of statements
-
OEM authorizations for multiple brands and compliance with ATC terms
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - Printers Servers and LAN; Multiple OEM
Authority Records
MINISTRY OF FINANCEFINANCIAL SERVICES DEPARTMENTUNITED INDIA INSURANCE COMPANY LTD
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Bid Preparation
GeM Registration
Document Filing
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Documents 4
GeM-Bidding-9075849.pdf
Main Document
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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(Historical Results)
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Closed:
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Annual Maintenance Service - Desktops, Laptops and Peripherals - DESKTOP PCS, LAPTOPS AND PRINTERS
Employees Provident Fund Organisation (epfo)
NIZAMABAD, TELANGANA
Posted:
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Closed:
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GEM
Tender Results
Loading results...
Required Documents
1
GST registration certificate
2
Permanent Account Number (PAN) card
3
Experience certificates for AMS of IT hardware
4
Financial statements for last 2-3 years
5
EMD submission proof (online payment or DD as prescribed in ATC)
6
Technical bid compliance document
7
OEM authorization letters for respective brands
8
Any prior completion certificates for similar multi-OEM maintenance contracts
Technical Results
| S.No | Seller | Date | Status |
|---|---|---|---|
| 1 | A H INFOTECH Under PMA | 18-03-2026 17:13:37 | |
| 2 | BHARAT IT SERVICES LIMITED Under PMA | 20-03-2026 13:36:13 | |
| 3 | GENERIC SOLUTIONS Under PMA | 19-03-2026 15:00:11 | |
| 4 | PECON SOFTWARE LIMITED Under PMA | 20-03-2026 10:40:45 | |
| 5 | Pugmark Trading Company Under PMA | 20-03-2026 13:09:42 |
Financial Results
| Rank | Seller | Price | Item |
|---|---|---|---|
| L1 | BHARAT IT SERVICES LIMITED( MSE Social Category:General ) Under PMA | Item Categories : Annual Maintenance Service - Desktops, Laptops and Peripherals - Printers Servers and LAN; Multipl | |
| L2 | PECON SOFTWARE LIMITED( MSE Social Category:General ) Under PMA | Item Categories : Annual Maintenance Service - Desktops, Laptops and Peripherals - Printers Servers and LAN; Multipl |
Frequently Asked Questions
Key insights about WEST BENGAL tender market
How to bid for the AMS tender in Kolkata for IT hardware?
Bidders should submit EMD of ₹25,000, provide OEM authorizations for multiple brands, and complete the Technical bid per the Bid Specific ATC. Review the uploaded ATC for eligibility, SLAs, and variation rights up to 25%. Ensure GST, PAN, and financials are ready for submission.
What documents are required for the Kolkata AMS tender bid?
Required documents include GST certificate, PAN, last 2-3 years financial statements, OEM authorizations, experience certificates for AMS, and EMD proof. Technical bid compliance and any ATC-specific forms must be completed and uploaded with the submission.
What are the key eligibility criteria for multi-OEM AMS in Bengal?
Eligibility includes demonstrated AMS experience on desktops, laptops, printers, servers, and LAN; financially solid with recent statements; valid OEM authorizations; compliance with ATC terms; ability to support multiple brands and meet SLA requirements in Kolkata.
What are the tender terms related to quantity variation in Kolkata AMS?
The contract allows a quantity or duration change up to 25% at the time of issue and after issuance. Bidders must accept revised quantities or durations and adjust resources accordingly as per ATC terms.
What is the EMD amount and payment expectations for this bid?
EMD is ₹25,000. Bid submissions must include proof of EMD payment per ATC instructions. Payment terms for the AMS contract will be detailed in the ATC, typically aligning with supplier milestones and post-award conditions.
Where can bidders find the detailed ATC for the Kolkata AMS tender?
The Bid Specific ATC document is uploaded with the tender. Bidders must download and study it for mandatory terms, SLAs, eligibility, and submission specifics before final submission.
What standards or certifications are required for IT maintenance in this tender?
ATC may specify compliance with IT service standards and OEM-specific certifications. Ensure OEM authorizations are in place for each brand and that your service capabilities align with cross-brand maintenance expectations in Kolkata.
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Documents 4
GeM-Bidding-9075849.pdf
Main Document
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS