Indian Army AMC for Replacement of PAX at AHQ Delhi 2026 - PAX Replacement Service AMC with ISMS/ISO concepts
Progress
Quantity
1
Similar Category
Annual Maintenance service - EPABX System
Bid Type
Two Packet Bid
Categories
1
Tender Overview
The Indian Army, Department Of Military Affairs, invites bids for an AMC contract titled Replacement of PAX at AHQ, NEW DELHI (110001). The project scope covers ongoing maintenance and replacement services for PAX at Army HQ Signals Regt, Signals Enclave, Rao Tula Ram Marg, New Delhi. Estimated value is ₹2,000,000 with an EMD of ₹57,600. The winning bidder must provide OEM authorization, malware-free assurances, and dedicated service support. Unique aspects include on-site delivery/installation at the AHQ address and strict adherence to security/compliance requirements.
Technical Specifications & Requirements
- Delivery/Installation location: Army HQ Sig Regt, Signals Enclave, Rao Tula Ram Marg, New Delhi. On-site commissioning is included as applicable.
- Certifications and attestations: Malicious Code Certificate confirming absence of embedded malware; compliance with client security policies.
- Manufacturer Authorization: Submit OEM/Original Service Provider authorization with complete contact details.
- Service capabilities: Dedicated toll-free service number and an Escalation Matrix for technical support.
- Past experience documents: Acceptable proofs include client execution certificates, contract copies with invoices and self-certifications, or third-party release notes.
- Payment/eligibility: Bidder must meet financial standing and provide necessary compliance documents as per ATC.
Terms, Conditions & Eligibility
- EMD: ₹57,600; to be paid as specified in bid documents.
- Experience proof: Submit one or more of contract copies with invoices, execution certificates, or equivalent client verifications.
- Malware-free certification: Mandatory certificate ensuring no malicious code in hardware/software.
- Manufacturer authorization: Required for distributors/partners; include full OEM details.
- Service support: Provide dedicated toll-free contact and an escalation matrix.
- On-site delivery: Addressed to Army HQ Sig Regt, New Delhi; installation included if covered in scope.
Key Specifications
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- Estimated value: ₹2,000,000
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- EMD: ₹57,600
-
- Delivery/Installation site: Army HQ Sig Regt, Signals Enclave, Rao Tula Ram Marg, New Delhi
-
- Malicious Code Certificate: mandatory
-
- OEM Authorization: required for distributors/partners
-
- Dedicated service support: toll-free number and escalation matrix
-
- Past Experience proof: contract copies with invoices or client execution certificates
Terms & Conditions
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Contract requires OEM authorization and malware-free certification
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On-site delivery/installation at Army HQ in New Delhi
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EMD amount ₹57,600 with specified payment terms and documentation
Important Clauses
Payment Terms
EMD amount ₹57,600; terms to be as defined in bid document and ATC
Delivery Schedule
Delivery and installation at Army HQ Sig Regt, New Delhi; on-site commissioning included where applicable
Penalties/Liquidated Damages
Penalties/LD, if any, will be specified in the bid documents and contract.
Bidder Eligibility
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Not under liquidation or bankruptcy; legal standing confirmed
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Ability to provide OEM authorization and malware-free certification
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Demonstrated past experience via contract copies, execution certificates, or client notes
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Custom Bid for Services - AMC for Replacement of PAX at AHQ
Advisory Bank
State Bank of India
ePBG Percentage
3%
ePBG Duration (Months)
14
Delivery Details
Delivery Locations
1
Delivery Cities
New Delhi
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | New Delhi | New Delhi | - | - | Project / Lumpsum Based | - | - |
Authority Records
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Documents 12
GeM-Bidding-9412730.pdf
Main Document
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Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Required Documents
Gst registration certificate
PAN card
OEM/Manufacturer authorization/certificate
Malicious Code Certificate as per tender terms
Past Experience documents: contract copies, invoices, client execution certificates or third-party notes
Dedicated service support contact details (toll-free number, escalation matrix)
Proof of financial standing (as per bid terms)
Any other certificates/documents sought in the bid document, ATC and Corrigendum
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for AMC for Replacement of PAX at AHQ in New Delhi 2026?
Bidders must submit OEM authorization, the Malicious Code Certificate, and service support details (toll-free number, escalation matrix). Include EMD ₹57,600 and financial statements; provide past experience proofs via contract copies or execution certificates. Ensure on-site delivery at Army HQ Sig Regt, New Delhi, and compliance with ATC requirements.
What documents are required for the Army AMC tender in Delhi 2026?
Required documents include GST certificate, PAN, OEM authorization, Malicious Code Certificate, past project proofs (contracts+invoices or execution certificates), dedicated service contact details, and proof of financial standing. Ensure submission aligns with bid document and corrigendum instructions.
What is the EMD amount for the AHQ PAX replacement tender in Delhi?
The EMD is ₹57,600. Payable as specified in the bid documents and along with the bid submission. Ensure the payment method matches the tender’s accepted channels and deadlines.
What are the installation location details for the Delhi Army AMC bid?
Delivery/installation must occur at Army HQ Sig Regt, Signals Enclave, Rao Tula Ram Marg, New Delhi. On-site commissioning is included where defined in scope and may require security clearance prior to site access.
What past experience proofs are acceptable for the Army AMC tender?
Acceptable proofs include contract copies with invoices and bidder self-certification, execution certificates by clients, or related documents such as Third-Party Inspection notes. Proves capability to deliver similar replacements and maintenance.
Which certificates are mandatory for the Army AMC PAX replacement bid?
Mandatory certificates include OEM authorization, and Malicious Code Certificate. Bidders must also provide documentation proving absence of malware and adherence to security policies as per ATC.
What service support requirements are specified for the Delhi AMC tender?
Bidders must provide a dedicated toll-free service number and an escalation matrix with contact details for prompt technical support during contract execution and post-implementation support.
What standards or security certifications are required for the AHQ Delhi tender?
The tender requires a Malicious Code Certificate and OEM authorization; while specific standards aren’t listed, bidders should align with security compliance, software integrity checks, and hardware integrity as per Army IT security policies.
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Documents 12
GeM-Bidding-9412730.pdf
Main Document
Other Documents
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Other Documents
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Other Documents
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Other Documents
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Other Documents
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Other Documents
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Other Documents
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Other Documents
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Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS