Indian Army Desktop Maintenance Services Tender HP Desktops 2026 – Department Of Military Affairs, India
Bid Publish Date
15-Jul-2026, 12:56 pm
Bid End Date
25-Jul-2026, 1:00 pm
EMD
₹53,000
Location
Progress
Quantity
94
Bid Type
Two Packet Bid
Key Highlights
- • Office of Service Provider must be located in the state of consignee with documentary evidence
- • Dedicated toll-free service support number required from bidder/OEM
- • Escalation matrix of telephone numbers for service support
- • Pre-bid meeting scheduled at HQ CEEC on 20 July 2026
- • EMD amount of ₹53,000 required
- • 25% contract quantity/duration flex allowable at issue and post-issuance
- • Submission must include all certificates/documents sought in Bid document/ATC/Corrigendum
Categories
2
Tender Overview
Organization: Indian Army, Department Of Military Affairs. The procurement covers Annual Maintenance Service for Desktops, Laptops and Peripherals (Desktop PC, HP). Estimated value not disclosed; EMD: ₹53,000. Tender location unspecified; pre-bid meeting scheduled at HQ CEEC on 20 July 2026. The contract allows quantity/duration adjustments up to 25% at issuance and post-issuance, with bidder consent for lumpsum service scope expansion. An on-ground service provider office must be located in the consignee state, with mandatory documentary evidence. A dedicated toll-free service line and escalation matrix are required from the bidder/OEM. This tender emphasizes robust service support and fixed escalation channels to ensure continuity and timely maintenance across HP desktop platforms.
- Pre-bid attendance by seller required.
- Escalation matrix and toll-free support mandated.
- Office location requirement in consignee state increases regional service accessibility.
- 25% quantity/contract duration flexibility provides commercial adaptability.
Technical Specifications & Requirements
- No technical specifications are published in the BOQ; however, the scope targets maintenance services for HP Desktop PCs and related peripherals.
- The ATC stresses service-provider readiness, with emphasis on after-sales support capability, dedicated contact channels, and regional presence.
- Key compliance considerations include submitting all certificates/documents requested in the Bid Document/ATC and Corrigendum, with non-compliance risking rejection.
- Pre-bid meeting details and ATC clauses indicate stricter adherence to terms and timely delivery of service commitments.
- The lack of itemized BOQ items implies a broad, CMS-like maintenance scope rather than a fixed hardware supply contract.
Terms, Conditions & Eligibility
- EMD: ₹53,000.
- Delivery/Service Window: Not explicitly stated; pre-bid meeting on 20 July 2026; office in consignee state required for service.
- Payment Terms: Not specified in provided data.
- Warranty/Support: Dedicated toll-free support and escalation matrix required.
- Documentation: Upload all certificates/documents sought in Bid Document/ATC/Corrigendum.
- ATC Clauses: 25% scope/quantity/duration flexibility; pre-bid attendance mandatory; acceptance of revised scope by bidder.
- Penalties/LD: Not detailed in available data; standard Army terms likely apply.
Key Specifications
-
Product/Service: Annual Maintenance Service for HP Desktop PCs and peripherals
-
Estimated Value: Not disclosed; EMD ₹53,000
-
Experience: Demonstrated ability to provide regional on-site maintenance and service support
-
Standards/Certifications: Not specified in BOQ; bidders should submit standard service certifications
-
Delivery/Support: Office location in consignee state; toll-free support; escalation matrix
Terms & Conditions
-
EMD amount is ₹53,000 with submission proof
-
Pre-bid meeting date is 20 July 2026 at HQ CEEC
-
Service provider must have a local office in consignee state and toll-free support
Important Clauses
Payment Terms
Not specified in data; bidder should seek clarification during pre-bid or ATC
Delivery Schedule
No explicit timeline; 25% scope/duration change allowed at contract issue and later with consent
Penalties/Liquidated Damages
Not detailed in provided terms; typical Army procurement penalties may apply
Bidder Eligibility
-
Must have local presence with office in consignee state
-
Demonstrated experience in on-site maintenance of desktops/laptops
-
Ability to provide dedicated toll-free support and escalation matrix
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; hp
Advisory Bank
State Bank of India
ePBG Percentage
5%
ePBG Duration (Months)
12
Delivery Details
Delivery Locations
1
Delivery Cities
Kolkata
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | Kolkata | Kolkata | - | - | 94 | - | Number of month for resident engineers : 12 Number of months for technician : 12 Number of Resident engineers : 1 Number of technicians : 1 |
Authority Records
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Documents 5
GeM-Bidding-9407541.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates relevant to maintenance of desktops/laptops
Financial statements (as required by tender terms)
EMD submission proof (₹53,000)
Technical bid documents showing service capabilities
OEM authorization/certifications (where applicable)
Frequently Asked Questions
How to bid for HP desktop AMC tender in India with Army?
Bidders must meet eligibility criteria, submit GST, PAN, experience certificates, financials, and EMD of ₹53,000. Attend pre-bid meeting on 20 July 2026 at HQ CEEC, establish a consignee-state service office, and provide toll-free service lines plus an escalation matrix.
What documents are required for Army maintenance tender submissions?
Submit GST certificate, PAN, experience certificates for desktop maintenance, financial statements, EMD proof of ₹53,000, technical bid documents, and OEM authorizations where applicable. Ensure all certificates referenced in the ATC/ Corrigendum are included.
What are the service requirements for HP desktop maintenance tender?
Provide on-site maintenance for HP Desktop PCs, with a dedicated toll-free support line and an escalation matrix. The bidder must maintain a local service office in the consignee state and comply with all ATC terms including 25% scope flexibility.
When is the pre-bid meeting for this Army tender scheduled?
The pre-bid meeting is scheduled for 20 July 2026 at the Headquarters CEEC. Attendees should be prepared to discuss scope flexibility, service levels, and documentation requirements per the ATC and Corrigendum.
What is the EMD amount and its submission method for this tender?
EMD is ₹53,000. Bidders must submit proof of EMD payment per tender instructions, typically via DD/online transfer, and attach the receipt with the bid package as part of the mandatory documents.
What are the key eligibility criteria for Army HP AMC bidders?
Key criteria include regional service presence (consignee-state office), ability to provide toll-free service, clear escalation procedures, and demonstrated desktop maintenance experience with supporting certificates and financials.
Are there any quantity or duration flexibilities in this contract?
Yes. The contract allows up to 25% increase in quantity or duration at contract issue and, with consent, up to 25% further if required under lumpsum amendments, enabling scope adjustments.
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Documents 5
GeM-Bidding-9407541.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS