India International Arbitration Centre manpower outsourcing tender West Delhi 2026 - ISM/Housekeeping roles, EMD ₹111696

Tender Overview

The India International Arbitration Centre (IIAC) located in West Delhi, Delhi 110008 seeks a manpower outsourcing / facility management service covering roles such as housekeeping, junior assistant, social media support, drivers, and other unskilled to skilled positions. The estimated scope is indicated by an EMD of ₹111,696. The buyer permits a flexible contract quantity or duration adjustment of up to 25% at contract issuance and also post-issuance. Key differentiators include required local service presence, dedicated support lines, and a payroll-forward staffing approach discussed in the ATC. The bid emphasizes payroll documentation and past-experience proofs as critical evaluation factors, with a focus on compliance and timely deployment.

Technical Specifications & Requirements

• Categories: Facility Management Service- Manpower based (Version 2) – Commercial; Housekeeping; Unskilled, Semi-skilled, Junior Assistant; Skilled; Social Media; Driver; Admin/Marketing/PRO; Graduate.
• Delivery/location: Services to be provided at the consignee site in West Delhi, with a local office requirement evidenced in the ATC.
• Service scope indicators: Payroll-based staffing; dedicated toll-free support; escalation matrix; minimum payroll payroll-share commitments (40% of required manpower on the provider’s payroll for at least one year).
• Financial/bid prerequisites: EMD ₹111,696; adherence to supplier credentialing; submission of affidavits or client execution proofs as per past-project documentation guidelines.
• ATC/Terms: Quantity/duration variation up to 25%; service-provider verification of manpower documents; mandatory certificates submission; dedicated service support line.

Terms, Conditions & Eligibility

• EMD: ₹111,696; provide payment method details in bid.
• Experience proof: Acceptable documents include contract copies with invoices, execution certificates, or third-party notes; must substantiate past performance.
• Payroll requirement: At least 40% of manpower on the service provider’s payroll for at least one year; upload related HR documents.
• Office location: Service-provider office must be in the same state as consignee (Delhi) with documentary evidence.
• Payment terms: Salaries/wages guaranteed by the service provider prior to invoicing; furnish PF/ESIC records and bank statements for staff payments.
• Support & escalation: Dedicated toll-free number and established escalation matrix to be provided.
• Documentation: Upload all mandatory certificates and existing ATC documents; ensure compliance with bid terms and corrigenda.