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West Central Railway Kota Password: Outsourcing of Waiting Room Attendants Kota Station Manpower Contract 2026

Bid Publish Date

24-Jan-2026, 3:47 pm

Bid End Date

16-Feb-2026, 3:00 pm

EMD

₹2,44,700

Value

₹1,89,31,798

Location

KOTA , RAJASTHAN

Progress

Issue24-Jan-2026, 3:47 pm
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • Physical location: Kota station, Kota, Rajasthan (324001) under West Central Railway
  • • Contract type: Outsourcing of Waiting Room Attendants on manpower basis for 2 years
  • • Estimated contract value: ₹18,931,798; EMD: ₹244,700
  • • Certificates required: bidder certificates uploaded with bid per Buyer Added Terms
  • • Compliance: Adherence to ATC/ATD terms, with mandatory certificates
  • • No BOQ items; focus on service capability, staffing levels, and credential submission
  • • Attention to railway service standards and passenger assistance requirements
  • • Delivery model: On-site staffing and continuous attendance over 24 months

Tender Overview

West Central Railway, Kota, invites bids for Outsourcing of Waiting Room Attendants for Kota station on a manpower basis for 2 years. The engagement targets staffing waiting rooms with trained attendants, aligns with Railway customer service standards, and supports passenger flow management at Kota (Rajasthan) under a contract with an estimated value of ₹18,931,798 and an EMD of ₹244,700. This procurement emphasizes compliant manpower supply, credential uploads, and adherence to bidder-specified certifications. Unique aspects include a railway-specific service delivery model and long-term staffing commitment within the Kota baggage/passenger handling ecosystem.

Technical Specifications & Requirements

  • Scope: Staffing service for waiting room attendants at Kota station, under a two-year manpower contract.
  • Estimated value: ₹18,931,798; EMD: ₹244,700.
  • Location: Kota, Rajasthan 324001; Organization: West Central Railway (Indian Railways).
  • Deliverables: On-site attendants to manage waiting rooms, customer assistance, crowd control, and hygiene/comfort support as per railway standards.
  • Qualifications: Bidder must comply with uploaded certificates; no BOQ items; no explicit product specs—focus on service capability and compliance with buyer ATC/ATC terms.
  • Compliance: Attach required bidder certificates and conform to Saral/ATC terms; ensure continuity of service over 24 months.

Terms, Conditions & Eligibility

  • EMD: ₹244,700 (tender deposit as per guidelines).
  • Duration: 2 years manpower outsourcing contract.
  • Certificates: Upload required documents and certificates; non-submission may lead to rejection.
  • Documentation: Include GST, PAN, experience certificates, financials, and technical compliance documents per the buyer ATC terms.
  • Delivery/Service: On-site attendants deployed at Kota station per schedule; adherence to railway protocols and safety norms.

Key Specifications

  • Product/Service: Outsourcing of Waiting Room Attendants (manpower) for Kota station

  • Location: Kota, Rajasthan, 324001

  • Contract duration: 2 years

  • Estimated value: ₹18,931,798

  • EMD: ₹244,700

  • Certification requirement: Upload bidder certificates; compliance with ATC terms

Terms & Conditions

  • EMD amount and submission method clearly specified (₹244,700)

  • Two-year manpower outsourcing contract for waiting room attendants

  • Mandatory certificates and documents to be uploaded with bid

Important Clauses

Payment Terms

Payments to be processed as per railway procurement guidelines after service certification and acceptance; detailed terms in ATC.

Delivery Schedule

On-site deployment of attendants at Kota station; continuity across 24 months with performance monitoring.

Penalties/Liquidated Damages

Penalties for non-performance or service disruption per buyer ATC terms; LD penalties and exceptions described in ATC file.

Bidder Eligibility

  • Experience in supplying manpower/outsource services for public sector or railway environments

  • Demonstrated financial stability and ability to sustain 24-month service

  • Compliance with GST, PAN, and required safety/training certifications

Documents 8

GeM-Bidding-8883325.pdf

Main Document

Scope Of Work Document

SCOPE_OF_WORK

Payment Terms & Condition

PAYMENT

Other Documents

OTHER

Other Documents

OTHER

Other Documents

OTHER

Buyer uploaded ATC document

ATC

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar staffing/outsource projects

4

Financial statements demonstrating financial capacity

5

EMD submission receipt (₹244,700) and related security deposit details

6

Technical bid documents and certificates uploaded per ATC

7

OEM authorizations or vendor qualifications if applicable

8

Any relevant safety/training certifications for customer service staff

Frequently Asked Questions

Key insights about RAJASTHAN tender market

How to bid for Kota station waiting room attendants tender in Rajasthan 2026

Bidders must register with the acquiring authority, prepare a technical bid with required certificates, submit GST and PAN, provide experience certificates for similar outsourcing, and place an EMD of ₹244,700. Ensure adherence to ATC terms and upload all certificates to avoid rejection.

What documents are required for outsourcing of attendants at Kota station

Submit GST registration, PAN, experience certificates for similar staffing contracts, financial statements, EMD receipt of ₹244,700, technical compliance documents, and any OEM authorizations or safety/training certifications as specified in the bid terms.

What are the eligibility criteria for West Central Railway staffing bid 2026

Eligible bidders must show prior manpower outsourcing experience, demonstrate financial capacity, provide GST and PAN, and comply with required safety/training certifications. Additional railway-specific attestations may be required as per ATC terms.

When is the EMD required for the Kota waiting room attendants tender

The EMD amount is ₹244,700. Submit the EMD along with bid submission per the tender terms; ensure the payment method matches prescribed online or DD format as specified.

What standards or certifications are required for railway attendant staffing

Upload bidder certificates per Buyer Added Terms and ATC; ensure compliance with safety/training certifications and any railway-required qualifications. Certifications should be current and verifiable during bid evaluation.

What is the contract duration and payment terms for Kota staff outsourcing

Contract duration is 2 years for waiting room attendants at Kota station. Payment terms follow railway procurement norms after service acceptance; detailed payment terms will be specified in ATC and contract documents.

How to verify documentation submission for Kota railway tender 2026

Ensure all mandatory documents are uploaded: GST, PAN, experience certificates, financials, EMD receipt, technical certificates, and any OEM authorizations. Cross-check against ATC requirements and confirm successful bid submission confirmation.

What is the estimated value and EMD for the Kota attendant contract

Estimated contract value is ₹18,931,798 with an EMD of ₹244,700. Bidders should ensure funds are available and correctly linked to the bid, following the specified submission method in the ATC.

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