Bids are Invited For Custom Bid for Services - PROVIDING PROFESSIONAL SERVICES FOR OPERATION AND MAINTENANCE OF 08 NOS T in NEW DELHI, DELHI

Q1: How to participate in the Indian Railways high-reach stacker operation and maintenance tender in 2025?
To participate, bidders must meet the eligibility criteria outlined in the tender notice, including experience in operating similar machinery, minimum turnover thresholds, and necessary statutory licenses. The process involves registering on the GeM portal, submitting the bid documents, performance security, and other required declarations. Special attention should be given to technical compliance, past project experience, and submitting all supporting documents online. It is recommended to review the detailed scope of work and bidding terms in the official tender document. For professional guidance, TenderAI offers expert GeM registration services to streamline your bid process: https://tenderai.in/services/gem-profile-registration. Ensure timely submission before the bid deadline of July 26, 2025, and prepare for technical clarifications if needed.

Q2: What are the eligibility requirements for service providers bidding on operation and maintenance tenders for Indian Railways?
Eligible bidders should have a proven record of successfully executing similar maintenance and operation projects over the last three years, costing at least 40-50% of the estimated project value. The bidder must demonstrate an average annual turnover of Rs. 57 lakhs or more across the past three financial years, supported by financial documents. Experience in handling high-reach stacker or equivalent machinery is essential. The project emphasizes statutory compliance and safety standards, along with MSE and Start-up participation benefits—though experience and turnover are mandatory. Clear documentation of past projects, statutory licenses, and financial health are critical components, and small and medium enterprises (SMEs) should leverage procurement preferences.

Q3: How can small businesses benefit from this railway operation and maintenance tender in 2025?
Small and Micro Enterprises (MSEs) vendors can avail purchase preferences under government policies, provided they meet all eligibility conditions like turnover and experience criteria. An MSE provider with relevant credentials and proven experience may receive up to 100% of the project order if their bid is within 15% of the lowest bid (L1). The government promotes MSME participation to foster inclusive growth, offering dedicated channels for bid submission along with simplified documentation. Registering on GeM helps streamline the process, and TenderAI provides consulting services to ensure compliance at https://tenderai.in/services/gem-profile-registration.

Q4: What documents are essential for submitting a bid for the railway servicing tender at ICD Tughlakabad?
Candidates must submit comprehensive documentation, including:

• Valid registration certificates with statutory authorities
• Past project experience certificates
• Financial statements demonstrating turnover thresholds
• Technical compliance declarations (e.g., safety, statutory licenses)
• Bid-specific Undertakings and certifications
• Proof of EMD payment (Rs. 10 lakhs) via online transfer or other approved methods
• Performance bonds and security deposits upon contract award
  Failure to provide any mandatory document can lead to disqualification. It is advisable to prepare all documentation digitally and upload well before the deadline.

Q5: What is the bid submission process for the operation and maintenance tender for ICD Tughlakabad?
Participants must register on the Government e-Marketplace (GeM) portal, complete their vendor profile, and upload all required documents. The bid comprises two packets: technical and financial, to be submitted before the deadline of July 26, 2025. The process includes online payment of EMD and adherence to bid formats specified in the tender. Bidders should check all technical specifications, especially compliance with safety and statutory norms, as detailed in the scope of work. Post-submission, bids are subjected to evaluation based on total bid value, past experience, and technical compliance. TenderAI’s expert services assist in bid documentation and submission at https://tenderai.in/services/gem-profile-registration.

Q6: How important is experience with machinery operation in winning this railway service tender?
Experience with similar machinery (high-reach stackers, port equipment, logistics machinery) is a critical eligibility criterion. The tender specifies that bidders must have demonstrated successful completion of projects costing at least 40% of the estimated value within the last three years. Proven operational expertise ensures technical compliance and enhances bid competitiveness. Incorporating detailed past performance data, maintenance records, and safety records enhances credibility. It is advantageous to showcase certifications, staff training records, and operational benchmarks to strengthen your bid.

Q7: What are the key safety and statutory compliance requirements for this Indian Railways project?
Bidders must ensure adherence to all statutory standards prescribed under Indian law, port authority regulations, and railway safety norms. This includes compliance with OSHA standards, safety protocols for machinery operation, environmental regulations, and statutory licenses. The scope explicitly mandates that services conform to SOW (Scope of Work), Service Level Agreements (SLA), and statutory obligations documented in the bid. Failure to comply can lead to disqualification or contract termination. Ensuring all safety certificates, risk assessments, and statutory licenses are updated and uploaded is crucial.

Q8: How does bid evaluation work for this Indian Railways maintenance tender?
Bid evaluation will be primarily based on the total bid value and adherence to technical and statutory specifications, as specified in the tender document. Shortlisted bids will be those that meet all eligibility and technical criteria, including experience and financial capacity. The final award will go to the bidder offering the best competitive bid that aligns with evaluation parameters: total cost, experience, compliance, and past project success. A transparent process ensures impartial selection, emphasizing value-for-money and technical excellence.

Q9: How can I improve my chances of winning the tender for operational services at ICD Tughlakabad?
Focus on showcasing your relevant experience with similar machinery, demonstrate strong financial health, and ensure full statutory compliance. Prepare a detailed technical proposal for operational management, maintenance schedules, safety protocols, and reporting systems. Register thoroughly on the GeM platform and seek expert consultancy if needed from TenderAI on bid documentation and compliance. Highlight any previous successful projects in port, logistics, or heavy machinery maintenance, and submit all documents in order with precision.

Q10: Where can I get assistance for Indian Railways tender registration and bid submission?
TenderAI offers professional services for seamless GeM registration, bid preparation, and compliance management. Visit https://tenderai.in/services/gem-profile-registration for personalized support. Their expertise helps bidders navigate complex procurement policies, prepare competitive bids, and meet all statutory and technical requirements efficiently, increasing your chances of success.

This detailed guidance aims to empower qualified bidders, especially small and medium enterprises, to participate confidently in the government’s ongoing infrastructure and logistics development projects. Good luck!