TenderDekho Logo
GEM

Indian Coast Guard IT Assets AMC & Service Engineer Provisioning Tender 2025 India – Service & Maintenance Standards

Bid Publish Date

26-Dec-2025, 9:27 am

Bid End Date

16-Jan-2026, 10:00 am

Location

RAIGAD , MAHARASHTRA

Progress

Issue26-Dec-2025, 9:27 am
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • Dedicated/toll-free service support required for IT AMC
  • • Office of Service Provider must be located in the consignee state
  • • Escalation matrix with telephone numbers mandated
  • • 25% quantity/duration adjustment allowed at contract issuance
  • • Excess settlement option enabling additional invoicing charges within defined limits
  • • Salaries/wages for deployed staff to be paid by service provider first with statutory documentation
  • • Proof of past experience acceptable in multiple formats (contracts, invoices, execution certificates, third-party notes)

Categories 5

TECHNICAL SERVICES OTHER SERVICE SERVICES WATER LEVEL RECORDER MICROCENTRIFUGES

Tender Overview

The opportunity is an annual maintenance contract for IT assets and provisioning of service engineers for the Indian Coast Guard under the Defence sector. The scope includes ongoing service support and on-site engineering resources to maintain IT infrastructure. No explicit quantity or estimated value is stated, but the contract is framed as an all-inclusive AMC with optional quantity/duration adjustments up to 25%. Key differentiators include an escalation matrix, dedicated service support, and a requirement for service provider offices to be located in the consignee state. The buyer’s ATC emphasizes sign-off on the SOW and page-wise acknowledgement of scope. This procurement targets reliable, locality-based IT maintenance with structured service support and invoicing controls. The tender notes inclusion of excess settlement charges for addons and clear documentation for past-experience proofs.

Technical Specifications & Requirements

  • Product/service: Annual Maintenance Contract (AMC) for IT assets and provisioning of service engineers.
  • Delivery/coverage: On-site IT support and maintenance; escalation matrix required; dedicated toll-free support channel.
  • Compliance: Service provider must have a local office in the consignee state; adhere to wage payment requirements for deployed staff; keep payroll documentation (PF, ESIC) available.
  • Experience evidence: Acceptable proofs include client execution certificates, contracts with invoices, or third-party inspection notes.
  • AtC focus: Require bidder to read SOW and sign each page; no BOM items are listed; 25% clause for quantity/duration adjustments.

Terms, Conditions & Eligibility

  • EMD: Not specified in available data; bidders should verify on tender portal.
  • Office location: Must maintain an office in the consignee state; documentary evidence required.
  • Staff payments: Salaries for deployed personnel to be paid by service provider first with statutory documentation retained.
  • Escalation & support: Escalation matrix with telephone numbers; dedicated toll-free number required.
  • Past experience: Proof via contract copies, execution certificates, or third-party release notes; format flexible but verifiable.
  • ATC compliance: Sign-off on SOW pages; bidders must accept scope and constraints (25% adjustments).
  • Payment terms: Not detailed in provided data; confirm terms in ATC/BOQ during bid submission.

Key Specifications

  • AMC for IT assets and provisioning of service engineers

  • On-site IT maintenance and support

  • Escalation matrix with contact numbers

  • Dedicated toll-free service number

  • Local office requirement in consignee state

  • Documentation proving past experience via contracts/invoices/execution certificates

Terms & Conditions

  • 25% flexibility for quantity/duration changes at contract issue; bound to accept revisions

  • Excess settlement option allows additional charges up to a defined percentage with supporting documents

  • Office location and service support requirements must be verifiable with documentary evidence

Important Clauses

Payment Terms

Service provider salaries paid by the provider first; statutory documents (PF, ESIC) and bank statements required; payment terms not fully disclosed in available data

Delivery Schedule

On-site IT AMC support; escalation matrix; no fixed delivery milestones disclosed in data; refer to SOW for detailed timing

Penalties/Liquidated Damages

Not explicitly specified in the data; include potential LDs as per ATC/SOW; verify in final terms

Bidder Eligibility

  • Local office presence in consignee state with documentary proof

  • Evidence of past IT maintenance service experience (contracts/invoices/execution certificates)

  • Ability to deploy service engineers and comply with wage payment obligations

Past Similar Tenders (Historical Results)

5 found

Custom Bid for Services - Annual Maintenance Contract for maintenance of SDH Communication Equipmen

Power Grid Corporation Of India Limited

NAGPUR, MAHARASHTRA

Posted: 18 July 2025
Closed: 8 August 2025
GEM

Custom Bid for Services - Non Comprehensive Annual Maintenance Contract of Machines

Office Of Dg (ace)

PUNE, MAHARASHTRA

Posted: 19 June 2025
Closed: 10 July 2025
GEM

Custom Bid for Services - ANNUAL MAINTENANCE CONTRACT FOR IT ITEMS AND NETWORKING

Armoured Vehicles Nigam Limited

THANE, MAHARASHTRA

Posted: 17 February 2025
Closed: 27 February 2025
GEM

Custom Bid for Services - ANNUAL MAINTENANCE CONTRACT FOR IT FACILITY MANAGEMENT SERVICES

Indian Navy

Rangareddi, TELANGANA

Posted: 12 September 2025
Closed: 22 September 2025
GEM

Custom Bid for Services - Annual Maintenance Contract of PCs and Peripharals

Indian Air Force

THIRUVANANTHAPURAM, KERALA

Posted: 21 July 2025
Closed: 31 July 2025
GEM

🤖 AI-Powered Bidder Prediction

Discover companies most likely to bid on this tender

Live AI
Historical Data

Required Documents

1

GST registration certificate

2

PAN card

3

Experience certificates or client execution certificates

4

Contract copies with invoices or third-party inspection notes as proof of past experience

5

Financial statements or bank statements to demonstrate financial capability

6

OEM authorizations (if required for IT assets maintenance)

7

Documentation evidencing local office in consignee state

8

Escalation matrix and dedicated service support contact details

Frequently Asked Questions

Key insights about MAHARASHTRA tender market

How to participate in Indian Coast Guard IT AMC tender 2025?

Bidders should review the SOW, ensure a local office in the consignee state, and gather documents including GST, PAN, past experience proofs (contracts/invoices or execution certificates). Prepare an escalation matrix, a toll-free support number, and sign each SOW page before submission.

What documents are required for IT assets AMC bid submission in India?

Submit GST registration, PAN, bank statements, and financials; provide past IT maintenance proof via contracts/invoices or client execution certificates; include OEM authorizations if applicable and documentation showing a local office in the consignee state; attach escalation matrix and service contact details.

What are the technical requirements for IT AMC with service engineers?

Contract covers on-site IT maintenance and provisioning of engineers; bidders must show capability to deploy engineers, maintain IT assets, and comply with wage payment obligations; ensure availability of a dedicated toll-free support line and escalation contacts.

What is the 25% option clause in this Coast Guard tender?

The buyer may adjust contract quantity or duration by up to 25% at issue and post-issue; bidders must agree to revised scope and pricing; this clause ensures flexibility for demand changes during contract lifecycle.

Are there any special payment terms for deployed staff in this bid?

The service provider must pay salaries/wages to deployed staff first, along with PF/ESIC compliance, and then claim reimbursement from the buyer; ensure bank statements prove payments and statutory documents are maintained.

What are the escalation and support requirements for bidders?

Provide an escalation matrix with telephone numbers and a dedicated toll-free service number; ensure timely escalation for IT incidents and maintain documented service levels as per SOW and ATC.

How is excess settlement charged in this Coast Guard IT tender?

Excess settlement allows extra charges up to a defined percentage of item-level total value including addons; bidders must declare applicability at invoice creation and attach mandatory supporting documents to justify extra charges.

What past experience proofs are accepted for this IT AMC procurement?

Acceptable proofs include contract copies with invoices, execution certificates by the client, or third-party inspection notes; ensure the document clearly demonstrates relevant IT maintenance work and contract value.