Sardar Vallabhbhai Patel National Police Academy Designing Software (V3) Tender Hyderabad Telangana 1-year warranty 2025

Tender Overview

The opportunity is issued by the Sardar Vallabhbhai Patel National Police Academy for the procurement of Designing Software (V3) in Hyderabad, Telangana. The scope references software design services with an indicative quantity adjustments option of up to 25% during contract execution. The framework includes post-sale service commitments, on-site/off-site support, and formal warranty terms to ensure installation, commissioning, and troubleshooting are covered. The contract emphasizes flexible quantities, with delivery timelines linked to the original order and extended periods, subject to a defined calculation method. The procurement prioritizes a robust service network and responsive support, underscoring the need for a scalable solution aligned with end-user needs in a security-leaning educational institution. The tender is structured to accommodate variations while maintaining contract rate integrity and timely replenishment of order quantities.

Technical Specifications & Requirements

• Category: Designing Software (V3) (Q2) for SVPNPA, Hyderabad.
• Delivery/Extension Rule: Option clause allows up to 25% quantity variation; delivery timeline adjusts proportionally with a minimum of 30 days as a baseline.
• Service Center Requirement: Functional service centre in the state of each consignee location; if not present, establishment within 30 days of contract award.
• Support & Escalation: Dedicated toll-free service line and escalation matrix to be provided by the bidder/OEM.
• Warranty: 1 year warranty from final acceptance or after installation/commissioning; OEM warranty certificates to be supplied at delivery.
• After-sales: Installation, commissioning, training, troubleshooting and maintenance service group must be established in INDIA with local service centers documented.

Terms, Conditions & Eligibility

• Service & Support: Bidder must provide a dedicated toll-free number and escalation matrix for service support.
• Warranty Coverage: One-year OEM warranty; timely service personnel deployment required.
• Delivery Timeline: Delivery period linked to original order with option-adjusted extension logic.
• Service Centre: Must establish a functional service centre in the consignee state within 30 days of award if not pre-existing.
• Documentation: OEM warranty certificates to be submitted at delivery; service network details to be uploaded with bid.
• Payment Terms: Not specified in the data; bidders should anticipate standard government procurement practices.