Puducherry Electricity Department Call Centre Per Seat Setup Tender 2026 with On Premises and Onsite Setup Standard

Tender Overview

The tender, issued by the Electricity (power) Department in Pondicherry, invites a call centre service bid on a per-seat basis with an on-premises standard call centre setup and onsite with setup. The project scope centers on establishing a scalable contact centre operation across Pondicherry, Puducherry 605007, with an estimated contract value around ₹2,000,000 and an EMD of ₹50,000. A key contractual flexibility is the 25% variation clause allowing the buyer to adjust contract quantity or duration at issue and post-issuance, with service contracts potentially expanding scope by up to 25% with consent. This procurement emphasizes turnkey setup capabilities and compatible support for a standard call centre workflow.

Technical Specifications & Requirements

• Service category: Call Centre Service – Per Seat Basis with On Premises setup and Onsite with setup.
• Estimated contract value: ₹2,000,000; EMD: ₹50,000.
• Location: Pondicherry (Puducherry) 605007.
• Delivery/implementation: turnkey call centre installation and operational readiness on-premises, with optional onsite setup support.
• Variability: 25% permissible expansion of scope, quantity, or duration; must be accepted by bidder.
• BOQ: No items listed; indicates a service-only procurement with standard delivery terms and performance expectations.
• Standards/requirements: Not specified in tender; bidders should propose compliant process flows, SLAs, and staffing plans.
• Key differentiator: Per-seat pricing model coupled with setup capability for rapid deployment and scalability.

Terms, Conditions & Eligibility

• EMD: ₹50,000 (submit as demand draft or online as per tender terms).
• Estimated value: ₹2,000,000.
• Variation clause: Up to 25% increase/decrease in quantity or duration.
• Delivery/Implementation: Standard call centre setup with on-premises and onsite deployment as required.
• Documentation: Submit typical bid documents (GST, PAN, experience, financials) per common tender practice; ensure EMD submission proof.
• Payment terms: Not explicitly defined in data; bidders should confirm payment against milestones following contract award.
• Warranty/Aftercare: Not specified; bidders should propose service levels and AMC options.
• Compliance: No specific standards listed; bidders should align with industry best practices for call centres and data security.