Health and Family Welfare Department Delhi Public Services Outsourcing Tender 2025 - Patient Registration IT Services & Software Integration 2025

Tender Overview

The opportunity is issued by the Health And Family Welfare Department Delhi for outsourcing delivery of public services as a project, specifically in the Department of Health; Patient Registration; Application development, deployment & maintenance, Software integration. The project carries an estimated value of ₹9,333,446.00 and aims to procure IT services associated with patient registration, software integration, and ongoing application support. A notable differentiator is the 25% flexibility in contract quantity or duration at contract issuance, ensuring adaptability to workload shifts. The contract requires the service provider to establish an office within the state of the consignee and adhere to safety, insurance, and compliance norms. The tender includes a dedicated/offering live service support capability and emphasizes timely salary payments to deployed staff. This procurement targets robust public service delivery via IT-enabled patient registration solutions in Delhi.

Keywords: tender in Delhi, Delhi healthcare procurement, patient registration software outsourcing, IS 550 compliant IT services, 2025 tender opportunity

Technical Specifications & Requirements

• Scope: Outsourcing IT services for patient registration, including application development, deployment & maintenance, and software integration for the Health Department in Delhi
• Contract Flexibility: 25% variation in contract quantity or duration at issue time; further extension up to 25% allowed post-issuance
• Workplace & Support: Office of the service provider must be located in the state of the consignee; dedicated toll-free service support must be available
• Safety & Compliance: Compliance with worker safety, insurance, public liability, and PPE protocols for high responsibility environments
• Payment & Staffing: Service provider to pay contracted staff salaries/wages first, with statutory PF/ESIC documentation and bank statements; payments claimed from the buyer
• SOW Extension: Contract period extendable by up to 2 years on same terms and conditions subject to satisfactory service
• Documentation & Certificates: Upload of certificates/documents as per bid, ATC, and corrigenda is mandatory

Terms, Conditions & Eligibility

• EMD/Financials: No explicit EMD amount mentioned in available data; bidders must refer to bid documents for exact requirement
• Delivery Terms: No specific delivery timeline published; contract duration is subject to 25% variation
• Support & Warranty: Dedicated support line required; safety and insurance obligations apply to deployed personnel
• Office Presence: Service provider must have a local office within the consignee state; documentary evidence required
• Payment Terms: Salaries paid by service provider upfront; reimbursement to be claimed with statutory documents
• Extension Clause: Up to 2-year extension at same rate upon mutual consent and satisfactory performance
• General Compliance: Failure to upload required certificates may lead to bid rejection; adherence to ATC/Corrigendum is mandatory