Indian Navy AMC for Intercom System tender Goa 2026 - ISMS/ESCALATION & 3+ Years Lifespan Required
Progress
RAKey Highlights
- • Service scope includes AMC and on-site maintenance for intercom systems
- • Escalation Matrix mandatory with contact numbers for service support
- • Office of service provider required within the consignee's state (Goa)
- • Bidder must upload PAN, GSTIN, cancelled cheque, ECS mandate, GST registration, non-blacklisting, MSME certificate, local address proof
- • Contract quantity/duration can adjust up to 25% under Clause 25 with consent
- • 3 years residual market life requirement for offered products/services
- • Non-obsolescence clause: products should not be end-of-life during the period
- • Thorough verification of documents; rejection if certificates are missing
Tender Overview
The Indian Navy, Department of Military Affairs, invites bids for the AMC of an intercom system to be installed and serviced at the National Institute of Hydrography, Vasco-da-Gama, Goa 403802. Estimated value is ₹79,272 with a requirement for ongoing service support. The contract scope emphasizes post-implementation maintenance, with the buyer reserving a 25% scope/quantity adjustment window. Bidders must ensure the offered service remains active for a minimum remaining market life of 3 years post-award. A local service presence in Goa is mandatory, with documented escalation and support processes. This opportunity is location-specific and requires compliance with the at-site installation terms.
Technical Specifications & Requirements
- Product category: AMC of intercom system (service & support for existing installation) with on-site commissioning as applicable.
- Delivery/installation: On-site at National Institute of Hydrography, HQGNA, Vasco-da-Gama, Goa.
- Service commitments: Availability of a dedicated service desk, Escalation Matrix including telephone numbers, and an on-ground service office within the state of the consignee.
- Documentation: Upload PAN, GSTIN, cancelled cheque, ECS mandate, GST registration, non-blacklisting certificate, MSME certificate, local address proof, and past experience proofs.
- Compliance: Non-obsolescence with at least 3 years residual market life for supplied components; OEM-authorisation or equivalent service capability indicated in ATC.
- Compliance notes: Quantity/contract duration may be adjusted up to 25% under Clause 25, with vendor consent required for any scope expansion.
Terms, Conditions & Eligibility
- EMD: Not specified in the data; bidders must review ATC for exact requirement.
- Delivery timeline: Not explicitly stated; installation at Goa address with commissioning if covered in scope.
- Payment terms: Not specified in the extract; bidders should reference ATC and supplier terms.
- Documents: Required PAN, GSTIN, cancelled cheque, ECS mandate, GST registration, non-blacklisting, escalation matrix, acceptance terms, past experience, MSME certificate, local address proof.
- Service & Support: Escalation matrix must be provided; service provider’s office must be in the consignee’s state.
- Bid evaluation: Submission of all certificates is mandatory; offers may be rejected for missing documents.
This tender is location-specific (Goa) and focuses on uninterrupted AMC of intercom systems with formalized service structures and compliance documentation.
Key Specifications
-
Intercom system AMC service and maintenance
-
On-site installation and commissioning where covered
-
Escalation Matrix with direct phone numbers
-
Service provider office located in Goa
-
3 years residual market life requirement for offered components
-
Non-obsolescence requirement for all delivered items
-
Clause 25: 25% quantity/contract duration adjustment
Terms & Conditions
-
EMD amount not specified; verify at ATC
-
Delivery/installation at National Institute of Hydrography, Goa
-
Escalation matrix and local Goa service presence mandatory
-
Documentation: PAN, GSTIN, ECS mandate, cancelled cheque, MSME, etc.
Important Clauses
Payment Terms
Not specified in tender extract; refer to ATC for exact terms and timing
Delivery Schedule
On-site installation and commissioning at Goa address; timing not explicitly stated
Penalties/Liquidated Damages
Not detailed in provided data; confirm in ATC and contract
Bidder Eligibility
-
Must not be under liquidation or bankruptcy
-
3 years residual market life for offered products
-
Office presence in Goa or ability to establish service office
-
Provide all mandatory documents listed in terms and ATC
Reverse Auction Schedule
Start
22-Aug-2026, 9:00 am
End
24-Aug-2026, 9:00 am
Duration: 48 hours
Reverse Auction Document
✅ RA concluded. Check financial results for final rankings.
Tender Data
Bid Details
Quantity
1
Similar Category
Customized AMC/CMC for Pre-owned Products
Bid Type
Two Packet Bid
Bid Validity
120 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
RA Qualification Rule
50% Lowest Priced Technically Qualified Bidders
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Experience Required
2 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Custom Bid for Services - amc of intercom system
Delivery Details
Delivery Locations
1
Delivery Cities
SOUTH GOA
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | SOUTH GOA | SOUTH GOA | - | - | Project / Lumpsum Based | - | - |
Authority Records
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Documents 8
GeM-Bidding-9644053.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
4
Required Documents
PAN Card
GSTIN
Cancelled cheque
ECS mandate
GST Registration Certificate
Non-blacklisting certificate
Escalation matrix document
Acceptance terms and conditions
Past experience certificates
MSME certificate
Local address proof of firm
Frequently Asked Questions
Key insights about GOA tender market
How to bid for the intercom AMC tender in Goa with Indian Navy?
Bidders should ensure compliance with ATC, upload PAN, GSTIN, cancelled cheque, ECS mandate, GST registration, non-blacklisting, MSME certificate, and local address proof. Provide Escalation Matrix and past experience proofs. Ensure 3 years residual market life for offered components and non-obsolescence of items.
What documents are required for Goa intercom AMC bid in 2026?
Required documents include PAN, GSTIN, cancelled cheque, ECS mandate, GST registration, non-blacklisting certificate, Escalation Matrix, acceptance terms, past experience proof, MSME certificate, and local address proof. All must be uploaded with the bid as per ATC.
What are the technical specifications for intercom AMC in Goa?
Specifications specify AMC of intercom system; on-site installation/commissioning where covered; must have Escalation Matrix and a Goa-based service office. Ensure products maintain at least 3 years residual market life and are not end-of-life before the period.
When is the delivery/installation deadline for the Goa AMC tender?
Delivery/installation occurs on-site at National Institute of Hydrography, Vasco-da-Gama, Goa. The exact timeline is not stated in the extract; bidders should confirm in the ATC and contract documents.
What are the payment terms for this Indian Navy service contract?
Payment terms are not specified in the provided data. Bidders should await ATC for terms; typically, service contracts may include milestones and post-delivery payment upon acceptance.
What is the escalation process for Goa intercom AMC service?
A formal Escalation Matrix with telephone numbers must be provided. The service provider must have an office in Goa, with documented evidence to support local service response times.
What is the 25% acceptance clause for quantity or scope changes?
Clause 25 allows up to 25% increase/decrease in contract quantity or duration at issue, and after issuance, increases are capped at 25% with bidder consent; lumpsum services may adjust scope/value accordingly.
What standards or certifications are required for the intercom AMC bid in Goa?
The tender requires non-blacklisting, MSME certification, GST compliance, and OEM authorization where applicable. Ensure past experience documents demonstrate capability to maintain intercom systems per industry standards.