Mahanadi Coalfields Limited Bulk SMS Service Tender Sambalpur Odisha 15 Sec Delivery 1000 Char 2026
Progress
Quantity
5000
Bid Type
Single Packet Bid
Categories
3
Tender Overview
Mahanadi Coalfields Limited invites bids for a Bulk SMS Service (Version-2) covering Transactional SMS across domestic telecom operators (MTNL, BSNL, Jio, Airtel, Vi, any operator). Estimated value: ₹7,67,000 with an EMD of ₹9,600. Location: SAMBALPUR, ODISHA 768001. Scope includes rapid delivery within 15 seconds and message length capacity of up to 1000 characters for volumes in the 10,000+ tier. Bidders should be aware of the GeM submission requirement and MSE purchase preference where applicable. A notable clause allows a 25% variation in contract quantity or duration, subject to consent. Distinguished bidders must demonstrate service capability and provide OEM/brand compliance where specified, ensuring uninterrupted toll-free support.
Technical Specifications & Requirements
- Service: Bulk SMS Service (Version-2) for Transactional SMS on a domestic basis.
- Delivery speed: within 15 seconds from submission to recipient delivery.
- Message capacity: up to 1000 characters per SMS; scalable to volumes 10,000 and above.
- Operators: supports MTNL, BSNL, Jio, Airtel, Vi and any other Indian telecom operator.
- Compliance: must include dedicated/toll-free service support for ongoing assistance.
- No BOQ items are listed; emphasis on service reliability, uptime, and compliance with GeM processes.
- Context: procurement through GeM portal with Annexure-II undertakings on genuineness and document authenticity.
Terms, Conditions & Eligibility
- EMD: ₹9,600.
- Quantity/Duration: buyer may adjust by up to 25% at contract award and during execution.
- MSE Preference: eligible for price matching within L-1+15% margin; 100% value awarded to MSE if conditions met.
- Documentation: mandatory uploads including GST, PAN, experience certificates, financials, EMD documents, OEM authorizations, and technical compliance documents.
- Service Support: dedicated toll-free number required.
- Submission: online GeM submission with Annexure-I (Bid) and Annexure-II (Genuineness) commitments; no recycling of these documents.
Key Specifications
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Product/Service: Bulk SMS Service (Version-2) for Transactional SMS
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Delivery performance: 15 seconds from trigger to recipient
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Message capacity: up to 1000 characters per SMS
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Coverage: Domestic SMS to MTNL, BSNL, Jio, Airtel, Vi and any Indian operator
-
Support: Dedicated toll-free service number for post-tender support
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Compliance: GeM portal submission with Annexure-II undertakings
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Volume readiness: capable of handling 10,000+ messages
Terms & Conditions
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EMD amount specified: ₹9,600; payment terms to be as per GeM conditions
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Quantity/duration may be adjusted up to 25%; consent required for changes
-
MSE preference policy applies; price matching within L-1+15% margin considered
-
Dedicated support line must be provided by bidder or OEM
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Submission through GeM with required Annexures and authenticity undertakings
Important Clauses
Payment Terms
Payments will follow GeM terms; EMD to be deposited as specified; no cash payments; terms aligned to contract and delivery milestones.
Delivery Schedule
Delivery performance must achieve SMS dispatch within 15 seconds; service continuity obligations to be defined in contract.
Penalties/Liquidated Damages
Penalties for non-compliance to delivery SLAs and uptime; detailed LD rates to be specified in final contract.
Bidder Eligibility
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Bidder must be service provider of Bulk SMS or comparable telecom messaging services
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Must meet GeM submission requirements with Annexures I and II
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Must provide dedicated toll-free support and service continuity assurances
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Bulk SMS Service (Version-2) - Transactional SMS; Domestic SMS; Very High; MTNL, BSNL, Jio, Airtel, Vi, Any telecom operator in India; Telemarketer license holder; Delivery within 15 Sec; 1000 Char; 10000 and above; Yes
Advisory Bank
ICICI
ePBG Percentage
5%
ePBG Duration (Months)
39
Payment Timelines
Payments shall be made to the Seller within 21 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Delivery Locations
1
Delivery Cities
Sambalpur
Delivery Pincodes
768020
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Vineet Kumar Singh | 768020,AT/PO: JAGRUTI VIHAR, BURLA, SAMBALPUR-768020, ODISHA | Sambalpur | Odisha | 768020 | 5000 | - | - |
Authority Records
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Documents 7
GeM-Bidding-9534821.pdf
Main Document
Other Documents
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GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for bulk SMS or similar telecom services
Financial statements (last 2 financial years)
EMD deposit proof (₹9,600) via online payment or demand draft
Technical bid documents demonstrating service capability
OEM authorization or brand certification (if applicable)
Annexure-I: Letter of Bid
Annexure-II: Genuineness of information undertakings
Corrigendum Updates
1 Update Update
Extended Deadline
20-Jul-2026, 8:00 pm
Opening Date
20-Jul-2026, 8:30 pm
Frequently Asked Questions
Key insights about ODISHA tender market
How to bid for bulk SMS service tender in Sambalpur Odisha 2026?
Bidders must register on the GeM portal, upload Annexure-I (Bid) and Annexure-II (Genuineness), provide EMD ₹9,600, GST, PAN, experience certificates, financials, and OEM authorizations. The contract permits up to 25% quantity/duration variation with consent, and MSE preference applies if criteria are met.
What documents are required for bulk SMS procurement in Odisha?
Required documents include GST certificate, PAN, 2 years financials, prior bulk SMS experience certificates, EMD proof of ₹9,600, technical bid, OEM authorizations, and GeM Annexures I and II. Ensure authenticity declarations per ATC.
What are the technical SMS delivery requirements in this tender?
Delivery must occur within 15 seconds after dispatch for transactional SMS, with message length up to 1000 characters and support for multiple Indian operators (MTNL, BSNL, Jio, Airtel, Vi).
What is the EMD amount and purpose in this GeM tender?
EMD is ₹9,600 and acts as security to ensure bid seriousness; it is payable through GeM online channels and may be adjusted per tender terms if applicable.
How does MSE purchase preference work for this SMS tender?
MSE bidders may be prioritized through price matching within L-1+15% margin; if an MSE quote is within this band, the contract may be awarded for 100% value to the MSE bidder following policy.
What are the delivery and support expectations for bidders?
Bidders must provide a dedicated toll-free support line and ensure service continuity; the contract specifies rapid SMS delivery SLAs and ongoing post-sale support as part of delivery obligations.
Are there any quantity variation allowances in the contract?
Yes, the buyer may increase or decrease contract quantity or duration by up to 25% at contract issue and during execution, with acceptance required from the service provider.
Where will GeM bid submission and certifications be uploaded?
Bids and required certifications must be uploaded on the GeM portal; ensure Annexure I (Bid) and Annexure II (Genuineness) are completed and uploaded as part of the online submission.
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Documents 7
GeM-Bidding-9534821.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS