BSNL Portal (DOT) Custom Bid for Services Tender 2026 Bharat Sanchar Nigam Limited - 25% Scope Flexibility

Tender Overview

Bharat Sanchar Nigam Limited (BSNL), under the Department of Telecommunications (DOT), invites bids for a Custom Bid for Services related to the BSNL Portal. The tender shows an estimated value of ₹1000.0 with no listed BOQ items. The scope centers on service delivery for portal-related tasks within the government telecom framework, with a critical clause allowing a 25% quantity or duration adjustment at contract award and again up to 25% post-issuance. This creates measurable flexibility for scope changes, subject to service provider agreement. The procurement is positioned as a value-driven, conformity-focused service contract rather than a hardware supply. Bidders should plan for risk-adjusted planning and agile resource allocation to accommodate potential scope changes while maintaining timeline discipline.

Technical Specifications & Requirements

• No explicit technical specifications are published in the tender data, resulting in reliance on the contract’s generic service framework.
• The tender highlights a lumpsum-based service contract possibility with a 25% scope/value adjustment mechanism.
• Potential bidders should align proposals with typical DOT/BSNL portal services such as maintenance, optimization, user support, or software-enabled services, and be ready to demonstrate service capability even in the absence of fixed technical items.
• Emphasis on risk management, SLA-friendly deliverables, and clear change-management processes to accommodate scope adjustments.
• Given 0 BOQ items, bidders must propose a comprehensive services approach with performance metrics and deliverables that can be measured against evolving requirements.

Terms, Conditions & Eligibility

• Option Clause 25% allows the buyer to increase/decrease contract quantity or duration by up to 25% at contract issue and post-issuance.
• For lumpsum service contracts, the buyer may increase the scope of work and contract value by up to 25% with the service provider’s consent.
• Tender lacks listed EMD or specific payment terms in the provided data; bidders should seek clarifications and prepare standard DOT/BSNL bid documentation, including technical and financial bids, GST/PAN as applicable, and relevant experience disclosures.
• Ensure readiness to engage in flexible delivery timelines and robust change-management procedures to satisfy DOT/BSNL governance requirements.