NIELIT Annual Maintenance Service for Desktops, Laptops & UPS 40 KVA Tender New Delhi 2026
Bid Publish Date
28-Oct-2026, 10:38 am
Bid End Date
11-Nov-2026, 11:00 am
Value
₹1,56,232
Location
Progress
Key Highlights
- • OEM authorization is mandatory for bidders
- • Escalation Matrix and toll-free service support required
- • DD-based performance security permitted with 15-day hard copy delivery
- • Contract scope may increase up to 25% at issuance and post-award with consent
- • AMS covers Desktops, Laptops, Peripherals and a 40 KVA UPS
- • No BOQ items; rely on standard AMS coverage and SLA expectations
Tender Overview
The National Institute Of Electronics And Information Technology (NIELIT) invites bids for Annual Maintenance Service (AMS) covering desktops, laptops, peripherals and a 40 KVA UPS. The estimated value is ₹ 156,232 with procurement requirements centered on post-warranty maintenance, on-site service, and guaranteed escalation for hardware incidents from accredited providers located in New Delhi. A mandatory OEM authorization clause and a 25% variation option on quantity or duration exist, signaling flexible scope for service delivery and potential scope expansion during contract execution.
Technical Specifications & Requirements
- Product scope includes desktops, laptops, peripherals and a 40 KVA UPS under AMS
- No BOQ items listed; bidders must rely on standard service coverage for desktop/laptop maintenance and UPS support
- Required compliance includes Manufacturer Authorization from the OEM or authorized service provider with complete contact details
- Service providers must supply an Escalation Matrix and a dedicated toll-free number for support
- Payment/guarantee mechanism allows submission of a Demand Draft (DD) in favor of NIELIT, replaceable for PBG post-award, with hard copy due within 15 days of award
- Variation clause permits up to 25% increase in quantity or duration during contract issuance; applies to lumpsum service contracts
Terms, Conditions & Eligibility
- EMD/PBG: Not specified as a fixed amount; bidders may submit an Account Payee DD in favor of NIELIT as part of performance security; DD substitute acceptable after award
- OEM authorization is mandatory for bidders, including full details of the authorized representative
- Delivery/Service Terms: on-site AMS for desktops, laptops, peripherals and 40 KVA UPS with escalation support
- Payment Terms: DD allowed for security; uploaded scanned copy permissible in lieu of PBG; hard copy due within 15 days of award
- Support: dedicated/ toll-free service line required; escalation contacts to be provided by bidder
- General: contract may allow scope change up to 25% at issue of contract; 25% additional scope post-award requires consent
- All submissions must align with GeM terms and Organization’s ATC/attachments
Key Specifications
-
Desktops, laptops and peripherals maintenance
-
40 KVA UPS on-site AMS
-
OEM authorization required
-
Escalation matrix and toll-free support
-
DD-based security acceptable; 15-day hard copy delivery
Terms & Conditions
-
25% variation in contract quantity or duration allowed
-
OEM authorization mandatory with full vendor details
-
DD-based performance security permitted with 15-day hard copy delivery
Important Clauses
Payment Terms
DD in favor of NIELIT allowed for performance security; online PBG option may be used; hard copy must reach within 15 days of award
Delivery Schedule
On-site AMS for desktops, laptops, peripherals and UPS; SLA-based response and repair timelines to be defined in the ATC
Penalties/Liquidated Damages
Penalty provisions are subject toGeM ATC; specific LD rates not disclosed in available data
Bidder Eligibility
-
Authorized service provider for desktops, laptops, peripherals and UPS maintenance
-
Demonstrated capability to provide on-site AMS in New Delhi region
-
Compliance with OEM authorization and escalation/ support requirements
Tender Data
Bid Details
Quantity
2
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
2
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Online 40 KVA); Numeric
Advisory Bank
Bank of India
ePBG Percentage
5%
ePBG Duration (Months)
14
Delivery Details
Delivery Locations
1
Delivery Cities
New Delhi
Delivery Pincodes
110077
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Ramesh Kumar | 110077,NIELIT Bhawan Plot 3, PSP Pocket, Institutional Area, Sector 8 Dwarka | New Delhi | Delhi | 110077 | 2 | - | Number of Resident engineers : 0 Number of technicians : 0 |
Authority Records
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Documents 5
GeM-Bidding-10070628.pdf
Main Document
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
3
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Required Documents
OEM authorization/brand authorization certificate
GST registration certificate and PAN card
Experience certificates for AMS of desktops/laptops/UPS (if any)
Financial statements or proof of financial capacity
EMD submission document (DD not necessarily fixed amount; per ATC)
Technical bid documents as per ATC
Escalation Matrix and dedicated toll-free support details
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for NIELIT AMS in New Delhi with UPS coverage?
Bidders should submit OEM authorization, GST and PAN, experience proof, financial statements, and EMD/DD security as per ATC. Ensure on-site AMS for desktops, laptops, peripherals, and a 40 KVA UPS, along with an escalation matrix and toll-free support details.
What documents are required for NIELIT AMS submission in Delhi?
Required documents include OEM authorization, GST certificate, PAN card, experience certificates, financial statements, EMD/DD security, technical bid as per ATC, and escalation/toll-free contact details for service support.
What are the essential standards or certifications for this tender?
Bidders must provide OEM authorization and be able to support on-site maintenance for desktops, laptops, peripherals and UPS, with escalation protocols; ensure compliance with NIELIT ATC terms and GeM GTC where applicable.
When is the contract quantity variation allowed for this AMS tender?
The buyer may increase contract quantity or duration up to 25% at the time of contract issue, and again up to 25% with consent after award, applicable to lumpsum service contracts.
What is the EMD/security mechanism for this NIELIT tender?
Bidders may submit an Account Payee Demand Draft in favor of National Institute of Electronics and Information Technology; the DD may be uploaded in place of PBG post-award, with hard copy delivered within 15 days of award.
What delivery and support terms are specified for this AMS?
On-site service for Desktops, Laptops, Peripherals and a 40 KVA UPS with a dedicated toll-free support line and an escalation matrix; delivery timelines align with the ATC and standard SLA norms.
How does OEM authorization impact bid eligibility in this tender?
Only bidders with valid OEM/authorized service provider authorization can participate; include full name, designation, address, email and phone in the authorization document to meet eligibility criteria.
What are the payment terms and security provisions for bidders?
Security may be provided via DD in favor of NIELIT; after award, scanned DD may replace PBG filing, with the hard copy due within 15 days; payment timing will follow the contract's SLA and GeM terms.