Software Support Services 2.0 - Tally; Application Software; Maintenance Services; Regular Upgrades
Convergence Energy Services Limited
CENTRAL DELHI, DELHI
Bid Publish Date
18-Nov-2025, 3:23 pm
Bid End Date
02-Dec-2025, 10:00 am
EMD
₹20,000
Value
₹7,67,000
Location
Progress
Quantity
1
Bid Type
Two Packet Bid
The Indian Navy, under the Department Of Military Affairs, invites bids for Software Support Services 2.0 focused on Maintenance and Support for the LDRA Testing Tool Suite and related application software. Estimated value is ₹7,67,000 with an EMD of ₹20,000. Location is India; procurement category emphasizes OEM-approved service provider for maintenance and ongoing support. Bidder must be a registered entity in India and be able to act as the single point of contact for all deliverables. The contract allows quantity/duration adjustments up to 25% and enables excess settlement charges up to a defined percentage. This opportunity targets OEM or OEM-authorized service providers capable of sustaining LDRA tool licensing, updates, and technical support.
Product/service: LDRA Testing Tool Suite maintenance and application software support
Standards/certifications: OEM authorization proof required
Delivery scope: Maintenance & support services for LDRA tools; updates and troubleshooting
Billing: Excess settlement with required supporting documents
Contract flexibility: 25% quantity/duration variation allowed
EMD amount ₹20,000; must accompany bid
OEM or OEM-authorized service provider with Indian registration
25% variation in quantity/duration at contract issue and during execution
Excess settlement permitted with documented supporting materials; total invoice value includes approved add-ons and shall not exceed the excess settlement percentage
Bidder must ensure ongoing LDRA tool maintenance and timely updates; single point of contact responsible for all deliverables
Not explicitly detailed in data; contract permits variations and adherence to OEM service levels
India-registered firm with verifiable OEM/authorised status
Single point of contact assigned for all deliverables
Experience certificates and OEM authorization documents included
Convergence Energy Services Limited
CENTRAL DELHI, DELHI
N/a
JAUNPUR, UTTAR PRADESH
E-municipalities - Eservices To Citizens And Employees Of Urban Local Bodies Of Uttar Pradesh
LUCKNOW, UTTAR PRADESH
N/a
Indian Navy
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Experience Criteria
Bidder Turnover
Certificate (Requested in ATC)
OEM Authorization Certificate
OEM Annual Turnover *In case any bidder is seeking exemption from Experience / Turnover Criteria
the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Key insights about DELHI tender market
Bidders must register in India, provide OEM authorization, submit GST and PAN, experience certificates, financial statements, EMD ₹20,000, and technical bid documents. Ensure OEM proof and single point of contact details; adhere to 25% variation clause and excess settlement provisions.
Submit GST certificate, PAN card, company registration, OEM authorization, prior LDRA maintenance experience certificates, financial statements for last two years, EMD receipt of ₹20,000, and technical bid documents demonstrating compliance with LDRA tool maintenance standards.
Maintenance scope includes LDRA Testing Tool Suite updates, troubleshooting, and application software support; OEM authorization proof is mandatory; no BOQ items are listed, focus remains on service quality and timely updates per OEM standards.
EMD is ₹20,000; payments are processed per organization terms; ensure submission with bid; excess settlement may apply with documented justification, not exceeding the defined percentage.
The buyer allows up to 25% variation in contract quantity or duration at the time of contract issue and after issuance, with bidders accepting revised terms.
A bidder must designate a dedicated single point of contact, providing full name, role, phone, and email, responsible for all deliverables and coordination with the Indian Navy.
Penalties/Liquidated Damages are not explicitly detailed in the provided terms; the contract emphasizes OEM compliance, timely maintenance, and adherence to variation and excess settlement rules.
The estimated contract value is ₹7,67,000; bidders should plan resources to meet maintenance, updates, and support within this budget and corresponding service levels.
Uttar Pradesh Textile Technology Institute
Srimanta Sankaradeva University Of Health Sciences Guwahati
📍 KAMRUP, ASSAM
N/a
📍 GAUTAM BUDDHA NAGAR, UTTAR PRADESH
N/a
Indian Navy
📍 MUMBAI, MAHARASHTRA
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OTHER
SCOPE_OF_WORK
PAYMENT
ATC
GEM_GENERAL_TERMS_AND_CONDITIONS