Software Support Services 2.0 - Red Hat; Operating System Software; Implementation Services, Mainte
Stock Holding Corporation Of India Limited
THANE, MAHARASHTRA
Posted:
2 September 2025
Closed:
9 September 2025
GEM
Tender Overview
The Indian Navy, Department Of Military Affairs, invites bids for Software Support Services related to the Weapon Logistics Management System, located in Mumbai, Maharashtra. The procurement covers ongoing support, maintenance, and progressive enhancements for software systems used in logistics and weapon management. The estimated contract scope indicates a flexible quantity/duration framework with a 25% adjustment cap, and a required Malicious Code Certificate to ensure software integrity. A SOW file is referenced for detailed work scope. The bidder must provide a dedicated toll-free support channel and comply with security-related procurement terms. This tender targets suppliers capable of sustaining mission-critical software with regular upgrades and robust service support.
Technical Specifications & Requirements
- Product/service: Software support, maintenance, and ongoing improvements for Weapon Logistics Management System used by the Indian Navy in Mumbai.
- EMD: ₹153,000 (binds bid validity and performance assurance).
- SOW: File attachment referenced; precise tasks outlined within the document.
- Support channel: Dedicated/toll-free telephone line for service support required by bidder or OEM.
- Compliance: Malicious Code Certificate mandatory to certify absence of embedded malware and protection of IP rights.
- Scope nuance: 25% quantity or duration adjustment allowed at tender issuance and post-issuance, with bidder acceptance required.
- Category coverage: Software support, database management, maintenance, upgrades, and technical improvements.
- BOQ: No line items; overall contract scope described in SOW.
- Location: Mumbai, Maharashtra.
Terms, Conditions & Eligibility
- Quantity/duration adjustment: up to 25% at issue and after contract issuance.
- Malicious Code Certificate: Required certification to prevent malware and IP infringement.
- Service support: Bidder or OEM must provide a dedicated toll-free number for service.
- SOW attachment: Detailed scope to be viewed via the file attachment.
- EMD: ₹153,000; payment and submission terms as per tender rules.
- Compliance: Adherence to buyer terms and conditional risk allotments for performance and security.
