Tender Overview
The Department of Ayush under the Ayurveda organization invites bids for offsite asset management services covering multiple equipment categories, including packaging machines, disintegrators, auto scrubber dryers, herb extractor tanks, pulpers, cyclone type pulverizers, and related auto scrubber dryers. The estimated contract value is ₹13,500,000 with an EMD of ₹135,000. Bidders must have a service presence in the consignee state and provide dedicated toll-free support. The procurement emphasizes compliance, accountability, and qualified service capability for ongoing asset management and maintenance. A flexible quantity/duration adjustment of up to 25% is allowed at contract issue and again post-issuance. The scope suggests a comprehensive service and supply integration for multiple equipment lines in a pharmaceutical/AYUSH context, with emphasis on reliability and traceable past performance. The tender aims to ensure immediate post-award service accessibility and a robust escalation framework to minimize downtime during asset operations.
Technical Specifications & Requirements
- Product/service categories: Asset management services for offsite equipment including PACKAGING MACHINE, DISINTEGRATOR, AUTO SCRUBBER DRYERS, HERB EXTRACTOR TANK, PULPER, CYCLONE TYPE PULVERIZER, and AUTO SCRUBBER DRYER.
- Key supplier requirements: Office of service provider located in the state of the consignee; dedicated toll-free service line; formal escalation matrix; past project experience documentation acceptable in multiple formats; certified proof of financial standing; OEM authorizations where applicable; non-toxic product supply with MSDS where toxic.
- Financials: Estimated value ₹13,500,000; EMD ₹135,000; turnover criteria to be demonstrated for last three years; bids subject to ATC clauses including 25% quantity/duration flexibility.
- Quality/Compliance: Non-toxicity of supplied products; documentation for certificates; adherence to service and support standards; clear evidence of prior executed contracts with invoices or client certificates.
- Delivery/Support: Service readiness in consignee state; provider contact points; structured escalation contact details; turnaround and response commitments to service events.
Terms, Conditions & Eligibility
- EMD: ₹135,000; submission via approved mode as per tender terms.
- Experience: Valid proof of past experience through contract copies, client execution certificates, or equivalent documents.
- Turnover: Minimum average annual turnover criteria for last three financial years to be demonstrated; exact monetary threshold not disclosed here.
- Delivery/Support: Office in consignee state; dedicated toll-free support; escalation matrix.
- Warranty/Compliance: Non-toxic product supply; OEM authorization where applicable; mandatory certificates uploaded with bid; no liquidation or bankruptcy status.
- Documentation: GST registration, PAN, experience certificates, financial statements, EMD receipts, OEM authorizations, and technical compliance artifacts as required by ATC.
