DRDO LCMS AMC Tender for Thermo Fisher LCQ Fleet LCMS 2-Year AMC 2025

Tender Overview

Organisation: Defence Research And Development Organisation (DRDO). Product/Service: Annual Maintenance Contract (AMC) for a customized LCMS system, Thermo Fisher Scientific, LCQ Fleet Serial No LCF10698. Scope: 2-year AMC with 2 preventive maintenance events per year and 2 breakdown visits per year. Location: DRDO facilities in India (defense sector). Estimated value: Not disclosed; EMD: Not disclosed. Unique aspect includes required evidence of expertise and detailed client testimonials. A mandatory reporting upon award and adherence to service levels is emphasized. The contract allows quantity/duration adjustments up to 25% at award and post-issuance. This procurement is governed by GeM terms and customized ATC clauses.

Technical Specifications & Requirements

The tender provides limited technical data. Key extractable requirements from the ATC emphasize:

• AMC duration of two years for the LCMS instrument (Thermo Fisher LCQ Fleet).
• Service engineer qualification: minimum 2 years of hands-on experience with the same/similar equipment; must carry company ID card.
• Response time: 48 hours for breakdown calls; annual breakdown visits capped at 2.
• Preventive maintenance: 2 visits per year with calibration of LCMS; maintenance cadence every six months.
• Deliverables include an initial turnover/report on equipment handover at contract award and ongoing performance assurance.
• Penalties for delays and non-compliance are specified in the GeM terms and the organization’s penalty schedule.

Terms, Conditions & Eligibility

• AMC period: two years with scope for 25% quantity/duration adjustment at bid/award.
• Experience: provider must have relevant expertise; must submit a detailed client list including at least three testimonials from multinational or government labs.
• Delivery & Performance: breakdown calls attended within 48 hours; two preventive maintenance visits per year; on-site service during office hours.
• Penalties: penalties for unsatisfactory service and potential contract termination; final decision rests with the Head of DRDO facility.
• Documentation: service engineer credentials, company ID, OEM familiarity, and adherence to GeM ATC terms are implied.

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