Open Tender for Annual Maintenance service - EPABX System in THIRUVANANTHAPURAM, KERALA

The eligibility requirements include being a registered entity with at least 3 years of past experience in providing similar maintenance services to any Central or State Government organization or PSU. Bidders must submit relevant contracts or orders as documentation.

Bidders must provide technical certificates as requested in the Additional Terms and Conditions (ATC). It’s essential to ensure that all required documentation is complete and included during submission, as missing certificates may lead to disqualification.

To register for the bidding process, interested parties must create an account on the designated procurement portal. Following registration, they can access the tender details and upload their submissions as instructed.

Bidders are generally required to upload documents in PDF format. However, it is advisable to check the specific requirements listed in the tender documents to ensure compliance.

Bidders should be familiar with the technical requirements regarding the EPABX System. This includes knowledge of system functionalities, techniques for troubleshooting, and readiness to supply spare parts as part of the maintenance services.

The offered maintenance services must comply with national communication regulations and any specific quality standards outlined in the tender documentation. Bidders should ensure their proposals reflect adherence to these standards.

Bidders must comply with standard industry practices, as well as any additional requirements set forth in the tender documents, which include adherence to the Make in India initiative.

While specific testing criteria may not be outlined within the tender, bidders should be prepared for possible evaluations of their proposals against required technical capabilities, service quality, and experience.

For this tender, the Earnest Money Deposit (EMD) is not required. This provision simplifies the bidding process for all interested parties.

No specific performance security details are provided in the tender. However, bidders should be aware that contractual obligations will need to be met entirely throughout the contract period.

Payment terms will be clarified in the tender document provided upon successful bid evaluation. Bidders should be prepared for payment to be contingent upon satisfactory performance of services.

The evaluation method is based on Total value-wise evaluation, which means that the submitted price in relation to technical capability and past performance will be assessed holistically.

All submissions must be completed electronically via the designated procurement portal, ensuring all documentation accurately illustrates the bidder's qualifications and proposal.

While specific dates are not included, bidders will navigate submission timelines via the procurement portal. Key milestones will include submission end dates and opening times clearly marked in the tender guidelines.

The evaluation process will assess bids on several criteria, including compliance with eligibility requirements, technical specifications, and price offerings, followed by a holistic assessment of overall value.

Results will typically be communicated to bidders through formal notifications dispatched via the procurement portal, where bidders can also check their bid status.

MSEs will receive purchase preference as per the guidelines outlined in public procurement policies, enabling them to compete favorably against larger entities within the bidding process.

Startups do not have additional exemptions for turnover or experience requirements, thus they must align with the standard eligibility defined within the tender documents.