Office Of Dg (mss) DRDO Hyderabad Annual Maintenance of EPABX Intercom 40 Connections 2026
Progress
Quantity
1
Similar Category
Annual Maintenance service - EPABX System
Bid Type
Single Packet Bid
Categories
5
Tender Overview
The opportunity is issued by the Office Of Dg (mss) under the Department Of Defence Research & Development for the annual maintenance of an EPABX Intercom System with 40 telephone connections at the new EMU Office Building in Hyderabad, Telangana (500001). Estimated value is ₹100,000. The contract allows up to 50% adjustment in quantity or duration prior to award and during execution for lumpsum service. A local service office within the forward state is required, and bidders must provide an escalation matrix for service support. An undertaking of non-blacklisting on company letterhead is mandatory, along with strict technical compliance.
Technical Specifications & Requirements
- Product/Service: Annual maintenance of EPABX Intercom system with 40 connections in the EMU Office Building.
- Location: Hyderabad, Telangana; service office must operate within the state of consignee.
- Quantity/Value: 40 connections; estimated contract value ₹100,000; scope may adjust up to 50%.
- Standards/Compliance: Compliance to enclosed specifications for technical evaluation; no explicit standard codes listed in data.
- Support Requirements: Escalation matrix with service contact numbers; dedicated vendor/OEM support channel.
- Documentation: Undertaking for non-blacklisting; evidence of local service presence; demonstration of compliance with bid terms.
- Eligibility Context: Bidder must be able to deliver ongoing maintenance and support as per scope of work in the tender terms.
Terms, Conditions & Eligibility
- EMD/Financials: EMD amount not specified in data; ensure readiness per standard tender practice.
- Delivery & Support: Office of service provider must be located in Telangana; escalation matrix provided.
- Compliance: Bidder must attach Undertaking Letter of non-blacklisting and confirm compliance with specifications for technical evaluation.
- ATC Clauses: 50% quantity/duration variation permitted; acceptance required for revised scope. All other scope terms apply.
- Documentation: Include GST, PAN, experience certificates, and OEM authorizations as applicable; provide evidence of local service presence.
Key Specifications
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EPABX Intercom system maintenance for 40 connections
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Estimated contract value: ₹100,000
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Scope can be increased/decreased up to 50% before award and during execution
-
Vendor must have an office in Telangana for service delivery
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Escalation matrix with telephone numbers required
-
Undertaking for non-blacklisting required
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Technical compliance to specifications enclosed with bid
Terms & Conditions
-
50% scope/quantity flexibility before/after award
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Local Telangana service office mandatory
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Escalation matrix and OEM/compliance documents required
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Non-blacklisting declaration on bidder letterhead
Important Clauses
Payment Terms
Not specified in data; bidders should assume standard government tender terms aligned with DRDO practices and verify during bid submission.
Delivery Schedule
Maintenance services to be provided for the EPABX system in the EMU Office Building; escalation process to be followed for issues reported.
Penalties/Liquidated Damages
Not detailed; bidders should review ATC for any LD provisions and ensure compliance with performance standards in the scope.
Bidder Eligibility
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Must have a local service presence in Telangana with an office
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Experience in EPABX/intercom maintenance for similar systems
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Ability to supply ongoing service support and escalation contacts
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Custom Bid for Services - ANNUAL MAINTENANCE OF EPABX INTERCOM SYSTEM WITH TELEPHONE CONNECTIONS IN NEW EMU OFFICE BUILDING(40 CONNECTIONS)
Advisory Bank
State Bank of India
ePBG Percentage
2.5%
ePBG Duration (Months)
14
Delivery Details
Delivery Locations
1
Delivery Cities
Hyderabad
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | Hyderabad | Hyderabad | - | - | Project / Lumpsum Based | - | - |
Authority Records
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Required Documents
GST registration certificate
PAN card
Experience certificates related to EPABX/intercom maintenance
Financial statements or turnover proof
EMD/Security deposit documents (if applicable)
Technical bid documents demonstrating compliance
OEM authorizations or service partner certificates
Undertaking letter of non-blacklisting on company letterhead with seal
Evidence of local service office in Telangana
Escalation matrix for service support
Frequently Asked Questions
Key insights about TELANGANA tender market
How to bid for EPABX maintenance tender in Hyderabad 2026?
Bidders should prepare GST, PAN, experience certificates, financials, and OEM authorizations; provide local Telangana service office proof; submit non-blacklisting Undertaking; ensure compliance with 40-connection EPABX maintenance scope and escalation matrix; monitor 50% scope flexibility terms before award.
What documents are required for Hyderabad EPABX bid 2026?
Required documents include GST registration, PAN, experience certificates for EPABX maintenance, financial statements, EMD (if applicable), OEM authorizations, technical compliance documents, and a non-blacklisting Undertaking on company letterhead with seal.
What are the delivery and escalation requirements for this tender?
Contract requires a Telangana-based service office with an escalation matrix of service contact numbers; maintenance activities must follow the scope and provide timely responses to faults in the 40-connection EPABX system at the EMU Office Building.
What qualifies as local service presence in Telangana for this bid?
A bidder must maintain a registered office or service center within Telangana state, with demonstrable staff and support capabilities to service the 40 connections EPABX system, and provide contact details for regional service engineers.
How is scope variation handled in this EPABX maintenance contract?
The buyer may adjust the contract quantity or duration by up to 50% either before award or post-award, with the service provider’s consent for lumpsum-based adjustments and continued performance under revised terms.
What is the estimated contract value and item scope for this bid in Hyderabad?
Estimated value is ₹100,000 for annual maintenance of a 40-connection EPABX Intercom system; the scope includes ongoing maintenance and support, with the possibility of scope expansion up to 50%.
What is required for non-blacklisting in this DRDO tender in Hyderabad?
An Undertaking Letter confirming non-blacklisting must be attached on the bidder’s letterhead, sealed by the company, and submitted along with all other bid documents for technical evaluation.
Which organization is procuring the EPABX maintenance in Hyderabad 2026?
The procurement is by the Office Of Dg (mss) under the Department Of Defence Research & Development for the new EMU Office Building in Hyderabad, Telangana, with a 40-connection EPABX maintenance requirement.
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Documents 8
GeM-Bidding-9624688.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS