Controller General Of Defence Accounts AMS Tender for Desktops, Laptops & Peripherals in India 2026 - IS/Brand-Agnostic Maintenance & Service Standards

Tender Overview

The CGDA under the Department of Defence invites bids for Annual Maintenance Service across a broad range of desktop, laptop and peripheral devices from multiple OEMs including HP, Lenovo, Epson, Brother, Canon, WIPRO, Samsung and more. The estimated contract value is ₹217,000 with diverse device maintenance needs spanning desktop PCs, laptops, printers, scanners, and multifunction printers. The scope emphasizes post-warranty AMS, on-site and remote support, and fault resolution across numerous brands, without a single device brand monopoly. Unique features include required local presence of the service provider in the consignee state and a dedicated toll-free service line to ensure rapid issue escalation. The buyer’s clause permits quantity or duration adjustments up to 50% either before or after contract issuance, binding bidders to revised terms.

Technical Specifications & Requirements

• No explicit technical specification sheet is provided in the tender data.
• Scope encompasses Annual Maintenance Service for: Desktop PCs, Laptops, Printers (Monochrome, Laser, with/without separate drums and toners), Multifunction Printers, and Scanners from multiple brands (e.g., HP, Canon, Epson, Brother, Lenovo, WIPRO, Samsung, Acer, DATAMIN, TVS Electronics).
• Expected service features include dedicated service support, toll-free contact, and an escalation matrix. The tender references a broad OEM mix, implying compatibility with generic AMS processes and standard response times, with no device-level performance metrics specified.
• Estimated value and EMD are not separately disclosed beyond the overall value; no IS/ISO standards are listed in the provided text.
• There is emphasis on a local service footprint and documented service capability in the consignee state.

Terms, Conditions & Eligibility

• EMD: Not specified in the available data; bidders should verify in the official ATC.
• Local presence: Office/Service Provider must be located in the same state as the consignee; documentary evidence required.
• Service support: Dedicated toll-free number and escalation matrix required.
• Financial standing: Bidder must avoid liquidation or insolvency; an undertaking to this effect must be uploaded with bid.
• Quantity/duration adjustments: Up to 50% increase/decrease allowed before and after award; bidders must accept revised terms.