Urban Development and Housing Department Bihar IT Projects Tender 2026 Milestone Basis - EMD ₹50,000 ISO 9001 CMMI 3

Tender Overview

Organization: Urban Development And Housing Department (Bihar) | Category: Hiring of Agency for IT Projects- Milestone basis | EMD: ₹50,000 | Location: Bihar, India | Procurement scope: IT project agency on milestone basis with BMAR real-time reports and service support requirements. Notable conditions include the requirement for a local service office in the consignee state and a 25% quantity/duration adjustment window at contract issuance. The ATC clauses mandate multiple certifications and a 3-year Bihar-based past experience target. The tender emphasizes security, quality management, and IT service standards, with a focus on governance and transparency in project delivery. The absence of BOQ items signals a service-oriented engagement rather than hardware procurement. This opportunity targets IT service providers with strong compliance and delivery discipline in Bihar.

Technical Specifications & Requirements

• Service scope: IT project management on milestone basis with real-time BMAR reporting formats (BMAR formats 1–19, 21–23, 47–48, 52–53)
• Standards & certifications: ISO/IEC 20000-1:2018, ISO 27001:2013, ISO 9001:2015, CMMI Level 3; BIM records not specified but expected for IT service governance
• Experience & eligibility: 3 years of similar work from 15 ULBs in Bihar; solvency certificate; valid character certificate; no blacklisting; proof of ISO certificates and BMAR compliance
• Service requirements: Dedicated toll-free support; office in the state; real-time BMAR reporting and revenue/expenditure reporting per BMAR formats
• EMD & documentation: EMD ₹50,000 via DD or online; DD proof to be uploaded with bid; hard copy to be delivered within 5 days of bid end/open date
• Penalties & term: 25% quantity/duration adjustments allowed; penalties or LD not specified but typical for IT services will apply per contract terms

Terms, Conditions & Eligibility

• EMD & financials: ₹50,000 EMD; solvency certificate; no liquidation or bankruptcy status; upload undertaking
• Delivery & support: Service provider must have a dedicated toll-free support line; office location in Bihar
• Certification requirements: Upload ISO 9001:2015, ISO/IEC 20000-1:2018, ISO 27001:2013, and CMMI Level 3 certificates; ex-magistrate certified blacklisting proof not applicable
• Documentation: GST, PAN, experience certificates (3 years in Bihar), BMAR real-time reporting capabilities, OEM/authorship where applicable
• Compliance: Not blacklisted; no FIRs; BMAR format compliance; BMAR formats 1-19, 21-23, 47-48, 52-53 reporting
• Bid submission: DD proof with bid; hard copy delivery within 5 days of bid end/open date; dedicated service support contact details required