Progress
Nagarpalika in Rajkot, Gujarat invites bids for a bundled procurement package including All in One PC (V2), A4 and Legal Size Multifunction Printer (MFP) (Q2), Computer Printer (V2), and Line Interactive UPS with AVR (V2). The tender contemplates quantity flexibility up to 25% more than bid quantity and the same contracted rates, with delivery timelines linked to the original order’s last delivery date and extended delivery periods. A minimum extension formula ensures a baseline delivery window, with a floor of 30 days. The supplier must support after-sales service in India via an OEM or authorized seller, including a registered office in India and a documented escalation matrix. A functional state-wide service centre is required for carry-in warranties, or establish one within 30 days of award.
This opportunity includes dedicated toll-free service support and a requirement to demonstrate an escalation protocol. The scope emphasizes post-sale service readiness, mandatory service accessibility, and the ability to scale delivery within the option clause. Key differentiators include the explicit option to adjust quantity, a formalized service network, and mandatory center establishment, all while maintaining contracted pricing.
Product/service names: All in One PC (V2), A4 and Legal Size MFP (Q2), Computer Printer (V2), Line Interactive UPS with AVR (V2)
Quantities: Up to 25% variation allowed; no fixed total quantity provided
Standards/Compliance: IS/IEC not specified; IS/ISO references not provided
Delivery/Installation: Delivery period linked to original order date; minimum 30 days for extension
Service & Support: OEM/Authorized seller must have registered Indian office; state-wide service centre if carry-in warranty
Warranty/Support: On-site or carry-in warranty dependent on item; service centre establishments required within 30 days
Documentation: Escalation matrix and dedicated toll-free service number required
Quantity fluctuation up to 25% at contract and during currency with same rates
OEM/Authorized Seller must have registered India office for after-sales support
Functional Service Centre required in each consignee state or established within 30 days
Delivery period starts from the last date of original delivery order; extension formula applied with a minimum of 30 days
Imported products require OEM/Seller with registered Indian office; escalation matrix and toll-free service number mandatory
Functional service centre in state; establishment within 30 days of award; payment release upon documentary evidence
Registered Indian office for OEM/Authorized Seller
Evidence of functional service centre or plan to establish within 30 days
Escalation matrix and toll-free service contact available
Quantity
18
Category
All in One PC (V2)
Bid Type
Two Packet Bid
Bid Validity
120 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Inspection Required
No
Tech Clarification Time
2 Days
EMD Required
No
MII Purchase Preference
No
MSE Purchase Preference
No
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Min. Avg. Annual Turnover
3
OEM Avg. Turnover
28
Past Performance
80 %
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
No
Item Category
All in One PC (V2) (Q2) , A4 and Legal Size Multifunction Printer (MFP) (Q2) , Computer Printer (V2) (Q2) , Line Interactive UPS with AVR (V2) (Q2)
Advisory Bank
State Bank of India
ePBG Percentage
5%
ePBG Duration (Months)
12
Max Delivery Days
45
Delivery Locations
1
Delivery Cities
Rajkot
Delivery Pincodes
363650
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Damor Dineshbhai | 363650,Dayanand chowk , Tankara | Rajkot | Gujarat | 363650 | 6 | 45 | - |
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Main Document
ATC
GEM_GENERAL_TERMS_AND_CONDITIONS
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GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for similar procurement
Financial statements (latest annual/quarterly)
EMD/Security deposit documentation (as per ATC)
Technical bid documents and compliance certificates
OEM authorization/authorized dealer certificate
Evidence of functional service centre or plan to establish within 30 days
Escalation matrix for service support
Details of registered Indian office of OEM/authorized seller
Key insights about GUJARAT tender market
Bidders should complete the standard bid submission with GST, PAN, and financials, attach OEM authorization, and provide service escalation matrix. Include documentation showing India-based OEM presence and a plan for establishing a state-wide service centre within 30 days of award, plus evidence of required EMD as per ATC.
Required documents include GST certificate, PAN, experience certificates for similar procurements, latest financial statements, OEM authorization, technical compliance certificates, and evidence of service centre readiness or plan to establish within 30 days of award, plus escalation matrix and toll-free support details.
If more quantity is ordered, the extension time equals (Additional quantity ÷ Original quantity) × Original delivery period, with a minimum extension of 30 days; maximum may extend within original delivery period as per option clause. Delivery starts from the last date of the original order.
OEM must have a registered Indian office for after-sales support, provide an escalation matrix, and ensure a functional service centre in the state of each consignee or establish one within 30 days of award; toll-free service contact is mandatory.
The package includes All in One PC (V2), A4 and Legal Size MFP (Q2), Computer Printer (V2), and Line Interactive UPS with AVR (V2); all must meet OEM support and service centre requirements.
Delivery period starts from the last date of the original delivery order; option clause allows quantity changes of up to 25% with extended delivery time; minimum extension time is 30 days unless original period exceeds this value.
Payment terms align with standard seller terms and ATC; ensure submission of documentary evidence for service centre readiness and compliance with escalation matrix; exact payment milestones will be defined in the contract and ATC, with delivery-linked payments.
The tender data provided does not list explicit IS/ISO/ISI standards; bidders should verify ATC for any standard compliance, ensure OEM authorization, and prepare to demonstrate after-sales service capability and state-wide warranty support.