Bihar State Police Mobile Device Forensic Extraction Software Tender Patna 2026 – ISI/ISo 550 Compliant Software Procurement
Progress
Key Highlights
- • Service Centre Requirement: Functional state-wide service centres or establishment within 30 days of award
- • Dedicated Toll-Free Support: Mandatory 24/7/365 contact number for service support
- • Escalation Matrix: Clearly defined contact points for rapid issue resolution
- • Warranty Penalty: 0.5% weekly penalty for delays, cap at 10% of contract value
- • Performance Security: PBG may be forfeited to cover penalties and remediation costs
- • Quantity Flexibility: Up to 25% bid quantity change during and post-award
- • Delivery Timing: Minimum 30 days additional time for extended quantities
- • No BOQ Items: Tender data shows no predefined itemized quantities
Tender Overview
The Bihar State Police – Home Department, Patna, Bihar, invites bids for a Mobile Device Forensic Extraction Software under the jurisdiction of the government procurement arm. The contract contemplates flexible quantity adjustments up to 25% of bid quantity and extended delivery time aligned with additional quantities, calculated as (increased quantity ÷ original quantity) × original delivery period, with a minimum of 30 days. Bidders must ensure a functional service centre in the state of each consignee location for carry-in warranty or establish one within 30 days of award. A dedicated toll-free service line and an escalation matrix are mandatory. A performance-based penalty regime applies for delayed warranty rectification. This procurement lacks BOQ items and explicit estimated value, signaling a software-only license or subscription arrangement and potential variability in scope. The ATC emphasizes compliance with service and support, warranty timelines, and post-sale support commitments as differentiators. The opportunity is anchored in Patna, Bihar, under a public sector security services procurement framework.
Technical Specifications & Requirements
- Product/Service: Mobile Device Forensic Extraction Software (Q2 category) with vendor-provided license or subscription model.
- Service Centers: Functional centre in each consignee state; establish within 30 days of award if absent.
- Support: Dedicated toll-free service number; formal escalation matrix for service escalation.
- Warranty & Service: Rectification within 3 days of defect notification; penalties of 0.5% of unit price per week of delay; cumulative penalties capped at 10% of total contract value; failure may trigger alternate sourcing at vendor’s cost with PBG forfeiture.
- Payment/Delivery: Quantity adjustments allowed; delivery timelines tied to original delivery period with minimum 30 days; payments linked to service performance and evidence of centers.
- Documentation: Compliance with ATC requirements and submission of service readiness evidence.
Terms, Conditions & Eligibility
- EMD: Not specified in the data; bidders must verify as per tender ATC.
- Delivery: Extended delivery time rules apply with 25% quantity variation.
- Warranty: 3-day remedy window for defects; penalties apply; PBG may be forfeited for non-compliance.
- Service Commitment: Functional service centres in-state or establishment within 30 days; toll-free support and escalation matrix mandatory.
- ATC Compliance: All bidders must upload required service capability documents; alignment with buyer terms is mandatory.
Key Specifications
-
Product/service names: Mobile Device Forensic Extraction Software
-
Quantities: Not specified in BOQ; subject to 25% optional variation
-
EMD/Estimated value: Not disclosed in data; verify via ATC
-
Experience requirements: Prior deployment of forensic software to security agencies preferred
-
Quality/Compliance: Service & support standards, warranty response times, penalty clauses
Terms & Conditions
-
25% quantity variation allowed with extended delivery period
-
Establish or prove functional in-state service centres within 30 days of award
-
3-day defect rectification window; 0.5% weekly penalty; 10% cap on penalties
Important Clauses
Payment Terms
No explicit payment terms provided; verify ATC; penalties may be deducted from PBG
Delivery Schedule
Delivery period begins from last date of original delivery order; extended period if option exercised; minimum 30 days for additional time
Penalties/Liquidated Damages
0.5% of unit price per week for delay in service rectification; cumulative cap 10% of contract value; failure may trigger alternate sourcing at vendor cost
Bidder Eligibility
-
Demonstrated capability to deliver forensic software solutions to government bodies
-
Evidence of in-state service support capability or plan to establish within 30 days
-
Compliance with service levels and escalation procedures as per ATC
Tender Data
Bid Details
Quantity
15
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Inspection Required
No
RA Qualification Rule
H1-Highest Priced Bid Elimination
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Purchase Preference
No
MSE Purchase Preference
No
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
525
OEM Avg. Turnover
2100
Past Performance
10 %
Warranty Period
3 days
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Mobile Device Forensic Extraction Software (Q2)
Advisory Bank
State Bank of India
ePBG Percentage
5%
ePBG Duration (Months)
38
Delivery Details
Max Delivery Days
60
Delivery Locations
1
Delivery Cities
Patna
Delivery Pincodes
800014
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Mithilesh Kumar Singh | 800014,Central Cloth Store, BMP-5 Campus, Near Jaiprakash Narayan Airport, Patna-800014 | Patna | Bihar | 800014 | 15 | 60 | - |
Authority Records
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Documents 3
GeM-Bidding-10018828.pdf
Main Document
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
1
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Required Documents
GST Registration certificate
Permanent Account Number (PAN) card
Experience certificates for similar mobile forensic software deployments
Financial statements or turnover proof (enterprise level)
EMD/Security deposit documentation (as applicable by ATC)
Technical bid documents demonstrating software capability and compliance
OEM authorizations or certificates (where applicable)
Evidence of functional service centre or plan to establish within 30 days
Frequently Asked Questions
Key insights about BIHAR tender market
How to bid on Patna mobile forensic software tender in 2026
Bidders should submit a technical proposal with evidence of forensic software capability, include GST, PAN, and financials, and ensure in-state service centres or a plan to establish within 30 days. The tender requires dedicated toll-free support and an escalation matrix; review penalties for delays and confirm 25% quantity variation rights.
What documents are required for Bihar mobile forensic tender submission
Submit GST certificate, PAN, financial statements, experience certificates for similar deployments, OEM authorizations, and technical bid documents demonstrating software capability. Also provide evidence of in-state service centre or plan to establish within 30 days, plus EMD documentation if applicable by ATC.
What are the warranty and penalty terms for this Bihar bid
Warranty requires defect rectification within 3 days of notification. If not met, a penalty of 0.5% of unit price per week applies, capped at 10% of total contract value. PBG may cover penalties, and persistent failure allows alternate sourcing at vendor cost.
What delivery flexibility is allowed for quantity changes
The purchaser can increase or decrease bid quantity up to 25% of the bid quantity. Extended delivery time is calculated as (increased quantity ÷ original quantity) × original delivery period, with a minimum of 30 days.
Which standards or certifications are required for this software
The tender emphasizes ISI/AAA/TRTL style compliance and firm service/support commitments. Vendors should demonstrate capability to meet governmental security software requirements and provide escalation, service centers, and warranty support aligned with ATC.
How to verify service centre requirements for state-wise coverage
Confirm presence of a functional service centre in the state or present a credible plan to establish one within 30 days of award. Submission must include evidence of center readiness or location details and contact channels for service support.
When is the delivery schedule applicable for extended quantities
Delivery timelines apply from the last date of the original delivery order. If quantities increase under the option clause, the additional time equals (increased quantity ÷ original quantity) × original delivery period, with a 30-day minimum threshold.
What is the payment structure for this procurement
The ATC does not specify a fixed payment schedule; bidders should anticipate payments subject to delivery acceptance and service performance evidence, with penalties potentially offsetting payments. Ensure readiness of EMD/PBG as per the ATC and delivery milestones.