Department Of Revenue Video Conferencing System Annual Maintenance Tender Central Delhi 2026
Bid Publish Date
27-Sep-2026, 7:28 pm
Bid End Date
19-Oct-2026, 8:00 pm
EMD
₹2,60,000
Value
₹2,60,00,000
Location
Progress
Tender Overview
The prospective opportunity is an Annual Maintenance Service (AMS) for the Video Conferencing End Point with Integrated Display under the Department Of Revenue, located in Central Delhi, Delhi 110002. The project scope covers ongoing maintenance of the video conferencing system with an estimated value of ₹2,60,00,000 and an EMD of ₹2,60,000. A key differentiator is the requirement for an OEM authorised service provider with a local office in the consignee state. The buyer allows scope adjustments up to 50% and expects a formal escalation matrix for service support. The payment-terms clause emphasizes personnel salaries to be paid by the service provider upfront, with supporting statutory documents presented to the buyer. This tender targets vendors capable of nationwide, location-specific post-sale support and rapid response times.
Technical Specifications & Requirements
- Service category: Annual Maintenance for Video Conferencing End Point with Integrated Display systems; no BOQ items are listed.
- Estimated contract value: ₹2,60,00,000; EMD: ₹2,60,000.
- Vendor capability: OEM authorised service provider with a local service office in the state of consignee (Delhi).
- Support obligations: Escalation matrix with telephone contact details; guaranteed service response protocols.
- Financial/HR compliance: Service provider must pay staff salaries first and submit PF/ESIC and bank statements with invoices.
- Contract flexibility: Quantity/duration may increase up to 50% with acceptance of revised scope; lumpsum adjustments allowed with vendor consent.
Terms, Conditions & Eligibility
- EMD: ₹2,60,000; payable as specified in ATC.
- Office requirement: Service provider must have an office in the consignees’ state (Delhi).
- Escalation: Provide a formal escalation matrix for service support.
- Financial standing: Not under liquidation or bankruptcy; bidder must upload an undertaking.
- Payment terms: Salaries paid by the service provider with statutory documents and bank statements submitted.
- Contract flexibility: 50% variation in quantity/duration allowed pre- and post-contract issuance.
Key Specifications
-
Estimated contract value: ₹2,60,00,000
-
EMD amount: ₹2,60,000
-
Product category: Video Conferencing End Point with Integrated Display (AMS)
-
OEM authorised service provider requirement
-
Office presence in consignee state (Delhi)
Terms & Conditions
-
50% quantity/duration variation allowed with consent
-
Office of service provider must be in Delhi
-
Salaries of deployed staff paid upfront by provider with statutory docs
Important Clauses
Payment Terms
Salaries of deployed staff must be paid by the provider upfront; invoices to be supported by PF, ESIC and bank statements; subsequent payments claimed from the buyer.
Delivery Schedule
No explicit delivery timeline provided; AMS implies ongoing service support post-award with escalation procedures to be defined.
Penalties/Liquidated Damages
Not specified in available data; bidders should review ATC for LDs or performance bonds.
Bidder Eligibility
-
OEM authorised service provider with Delhi presence
-
Non-liquidation / non-bankruptcy status
-
Experience in maintenance of video conferencing endpoints with integrated displays
Tender Data
Bid Details
Quantity
6
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
RA Qualification Rule
H1-Highest Priced Bid Elimination
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
Yes
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
100
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
ANNUAL MAINTENANCE SERVICE - VIDEO CONFERENCING SYSTEM - Video Conferencing End Point with Integrated Display; As indicated in ATC; OEM Authorised Service Provider
Advisory Bank
State Bank of India
ePBG Percentage
2%
ePBG Duration (Months)
26
Pre-Bid & Qualification
Pre-Bid Date
29-09-2026 11:00:00
Pre-Bid Venue
15000-E, Kartavya Bhawan-1
Delivery Details
Delivery Locations
1
Delivery Cities
New Delhi
Delivery Pincodes
110001
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Tirath | 110001,Room No.48C, NORTH BLOCK | New Delhi | Delhi | 110001 | 6 | - | - |
Authority Records
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Documents 4
GeM-Bidding-9825993.pdf
Main Document
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
2
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Required Documents
GST registration
PAN card
Experience certificates
Financial statements (audited if available)
EMD submission proof
Technical bid documents
OEM authorisation / certification (if applicable)
Escalation matrix document
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for the video conferencing AMS tender in Central Delhi?
To bid, ensure your organisation is an OEM authorised service provider with a Delhi presence; submit EMD ₹2,60,000, GST, PAN, experience certificates, and financial statements; provide an escalation matrix and demonstrate past VC system maintenance; comply with salary payment and statutory documentation requirements.
What are the eligibility criteria for Delhi video conferencing maintenance?
Eligibility includes non-liquidation status, Delhi-based service office, OEM authorisation, and demonstrated experience in maintaining video conferencing endpoints with integrated displays; provide affidavits and undertakings to confirm financial stability and compliance with statutory norms.
What documents are required for submission in this tender?
Required documents include GST certificate, PAN card, experience certificates, audited financial statements, EMD receipt, technical bid, OEM authorisation, and a documented escalation matrix; all documents must align with terms in the T&C and ATC.
What are the key terms for contract variation in this AMS tender?
The buyer may increase contract quantity or duration by up to 50%; any increase requires acceptance of revised scope; for lump-sum services, scope/value may also rise by 50% with provider consent.
What is the required EMD amount for this tender in Delhi?
The mandatory EMD is ₹2,60,000; pay via appropriate method as per tender terms; EMD demonstrates bid seriousness and helps qualify for technical evaluation alongside other documents.
What is the payment framework for salaries in this service contract?
The service provider must pay contracted staff salaries upfront and claim reimbursement from the buyer with PF/ESIC and bank statements; ensure payroll compliance and ready documentation to support invoices.
Where to find the escalation details for service support in this tender?
Provide a formal escalation matrix with telephone numbers and roles; bidders should include contact chains for rapid issue resolution and define response and resolution timeframes for VC system incidents.
What standards or certifications are expected for the VC AMS contract?
Primary expectations include OEM authorisation and Delhi presence; while specific standards aren’t listed, bidders should prepare certifications validating VC endpoint maintenance capabilities and compliance with statutory labour and financial norms.