Indian Institute Of Public Administration Annual Maintenance Service for Desktops, Laptops & Peripherals Central Delhi 2026
Bid Publish Date
05-Oct-2026, 6:02 pm
Bid End Date
15-Oct-2026, 7:00 pm
EMD
₹1,20,000
Value
₹24,00,000
Location
Progress
Key Highlights
- • Brand-specific OEMs covered: Dell, HP, Lenovo, Acer, Apple, APC, D-Link, CISCO, Lumenious, Microtek
- • Contract value indicators: ₹2,400,000 estimated and ₹120,000 EMD
- • Flexibility clause: buyer can adjust contract quantity or duration by up to 25%
- • Scope includes desktops, laptops, printers, UPS (offline/online), scanners, and networking devices
- • Location specificity: Central Delhi 110002
- • No detailed specifications provided; emphasizes multi-brand AMC capability and service delivery reach
Tender Overview
The Indian Institute Of Public Administration (IIPA), under the Department Of Personnel And Training, invites bids for Annual Maintenance Service of Desktops, Laptops and Peripherals including printers, UPS, scanners, networking devices and related equipment in Central Delhi 110002. Estimated contract value is ₹2,400,000 with an EMD of ₹120,000. Scope covers multiple OEMs (Dell, HP, Lenovo, Acer, Apple, APC, D-Link, CISCO, Lumenious, etc.), highlighting a broad, multi-brand AMC requirement. The procurement emphasizes maintenance across PCs, multifunction devices, printers, and network gear with a single contractor capable of servicing diverse brands and models. A key differentiator is the broad device mix and the inclusion of both offline and online UPS, scanners, and various networking hardware under one AMC. The buyer’s terms allow contract quantity/duration adjustments up to 25%, even post-award, offering some flexibility to match actual usage.
Technical Specifications & Requirements
- Product category: Annual Maintenance Service for computing hardware, printers, UPS, scanners, and networking devices.
- Estimated value: ₹2,400,000; EMD: ₹120,000.
- Brands listed: Dell, HP, Lenovo, Acer, Apple, APC, Lumenious, Microtek, D-Link, Netgear, CISCO, etc.
- Delivery/coverage: Central Delhi (110002).
- Specifications: No detailed technical specs provided in the tender; bidders should demonstrate capability across multiple device types and OEMs.
- Eligibility signals: Multi-brand service capability; prior AMC experience desirable; alignment with department procurement norms.
- Terms: 25% quantity/duration flex at issuance and post-award; lumpsum scope adjustments allowed with consent.
Terms, Conditions & Eligibility
- EMD: ₹120,000.
- Estimated contract value: ₹2,400,000.
- Quantity/duration flexibility: up to 25%.
- Coverage: Central Delhi 110002; AMC for desktops, laptops, printers, UPS, scanners, and networking devices.
- Documents: GST, PAN, experience certificates, financial statements, OEM authorizations recommended; technical compliance to be demonstrated.
- Payment terms: not specified; bidders should seek clarity during bid submission.
- Warranty/Penalty: Not specified in terms; bidders may propose standard AMC penalties and response times during commercial bid.
Key Specifications
-
Product/service: Annual Maintenance Service for Desktops, Laptops, Printers, UPS, Scanners, and Networking Devices
-
Estimated value: ₹2,400,000; EMD: ₹120,000
-
Brands covered: Dell, HP, Lenovo, Acer, Apple, APC, Lumenious, Microtek, D-Link, Netgear, CISCO, etc.
-
Delivery location: Central Delhi, 110002
-
Warranty/AMC terms: Not specified; bidders should propose standard SLA/response times
-
Eligibility: Demonstrated multi-brand service capability; prior AMC experience preferable
-
BOQ: No items listed; indicates consolidated AMC rather than individual line items
Terms & Conditions
-
25% quantity/duration flex at bid issue and post-award
-
EMD amount: ₹120,000; value ~₹2.4 million
-
Coverage in Central Delhi (110002); multi-brand AMC across devices
Important Clauses
Payment Terms
Not specified in tender; bidders should confirm terms during bid submission
Delivery Schedule
AMC services to be provided across devices located in Central Delhi; no explicit timelines provided
Penalties/Liquidated Damages
Not detailed; bidders may propose standard SLA penalties in the commercial bid
Bidder Eligibility
-
Demonstrated experience in multi-brand AMC for desktops, laptops, printers, UPS, scanners, and networking devices
-
Financial stability evidenced by required statements
-
GST and PAN valid; ability to comply with wholesale maintenance norms
Tender Data
Bid Details
Quantity
677
Bid Type
Two Packet Bid
Bid Validity
30 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
Yes
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
12
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Dell, HP etc , Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; Acer , Annual Maintenance Service - Desktops, Laptops and Peripherals - Laptop; HP, Dell, Lenovo, Acer, Apple etc , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multi-function Printer (Colour , Laser , Composite Cartridge, Lower range); hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer (Monochrome , Laser , Composite Cartridge ); hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer (Monochrome , Laser , Composite Cartridge, Lower range; hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Scanner; hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS( Offline 1 KVA); Lumenious, Microtek , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Offline 600-650 VA); Luminous, Microtek , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Online 2 KVA); Luminous, Microtek , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Online 5 KVA); APC , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Online 10 KVA); APC , Annual Maintenance Contract for Networking Devices (Version 2) - Routers; Dlink, Netgear, Tenda etc , Annual Maintenance Contract for Networking Devices (Version 2) - L3 Switch; CISCO , Annual Maintenance Contract for Networking Devices (Version 2) - L2 Switch; CISCO , Annual Maintenance Contract for Networking Devices (Version 2) - 24 port, 16 port, 8 Port, 4 port etc; Dlink, Netgear etc
Advisory Bank
State Bank of India
ePBG Percentage
3%
ePBG Duration (Months)
24
Delivery Details
Delivery Locations
1
Delivery Cities
Central
Delivery Pincodes
110002
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Satish Chandra | 110002,Indian Institute of Public Administration I P Estate Ring Road | Central | Delhi | 110002 | 142 | - | Number of month for resident engineers : 24 Number of Resident engineers : 2 Number of technicians : 0 |
Authority Records
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Documents 4
GeM-Bidding-9987459.pdf
Main Document
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
21
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Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for prior AMC/comparable maintenance contracts
Financial statements or turnover evidence
EMD submission document (DD or online transfer receipt) for **₹120,000**
Technical bid documents showing capability across desktops, laptops, printers, UPS, scanners, and networking devices
OEM authorizations or evidence of multi-brand service capability (recommended)
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for the Central Delhi desktop AMC tender in 2026?
Bidders must meet eligibility criteria including GST and PAN, provide experience certificates for multi-brand AMC, and submit EMD of ₹120,000. Include financial statements and OEM authorizations where available. The tender covers desktops, laptops, printers, UPS, scanners, and networking devices, with a total estimated value of ₹2,400,000 and 25% quantity flexibility.
What documents are required for IIPA AMC submission in Delhi?
Submit GST certificate, PAN card, experience certificates covering prior AMC work, financial statements, EMD documentation for ₹120,000, and technical bid detailing capability across brands (Dell, HP, Lenovo, APC, CISCO). OEM authorizations are recommended to support multi-brand service capability.
What is the estimated contract value for this procurement in 2026?
The tender indicates an estimated value of ₹2,400,000 for AMC of desktops, laptops, printers, UPS, scanners, and networking devices. An EMD of ₹120,000 applies. Bidders should plan resources to cover multi-brand maintenance across devices at Central Delhi 110002.
What brands are required to be supported under this AMC?
The scope includes Dell, HP, Lenovo, Acer, Apple for devices and APC, Lumenious, Microtek, D-Link, Netgear, CISCO for peripherals and networking. Bidders must demonstrate capability across these OEMs with service coverage in Central Delhi.
What delivery location and coverage are specified for this tender?
Service coverage is for devices located within Central Delhi, 110002. The AMC must span desktops, laptops, printers, UPS units (offline/online), scanners, and networking devices across this geographic area.
What are the key eligibility criteria for IIPA procurement 2026?
Key criteria include demonstrated multi-brand AMC experience, valid GST and PAN, financial stability evidenced by statements, and ability to submit EMD ₹120,000. OEM authorizations strengthen eligibility; no ISI/ISO requirement is specified in the tender.
What are the payment terms and penalties for the AMC contract?
The tender does not specify payment terms; bidders should seek clarity during bid submission. Penalties/Liquidated Damages are not detailed; propose standard SLA penalties in the commercial bid and confirm with IIPA during negotiation.