Indian Army PABX System EPABX (V2) Tender Lucknow UP 226001 1-Year Warranty 2026
Bid Publish Date
01-Oct-2026, 7:30 pm
Bid End Date
17-Oct-2026, 8:00 pm
Location
Progress
Tender Overview
The Indian Army, Department Of Military Affairs invites bids for a PABX System - EPABX (V2) (Q2) in Lucknow, Uttar Pradesh 226001. The procurement includes Supply, Installation, Testing and Commissioning of the EPABX goods, plus operator training and any necessary statutory clearances. A 1-year warranty is required from the date of final acceptance. Bidders must demonstrate post-sale service capabilities with a dedicated toll-free support line and a documented escalation matrix. Past experience can be demonstrated via client contracts, execution certificates, or invoices with self-certification. The BOQ shows no quantity items, indicating a potentially equipment/solution-based scope rather than a fixed-quantity release.
- Organization: Indian Army, Department Of Military Affairs
- Location: Lucknow, Uttar Pradesh (226001)
- Product category: EPABX PABX system with V2 features
- Scope: Supply, installation, testing, commissioning, training, and any required statutory clearances
- Warranty: 1 year from final acceptance
- Service requirements: Dedicated support line and escalation matrix
- Past experience evidence: Contracts, execution certificates, or client invoices
- Distinctive factor: On-site installation and operator training along with maintenance capability in India
Technical Specifications & Requirements
- Scope of supply includes: Supply, Installation, Testing, Commissioning of goods and operator training; any statutory clearances needed (if applicable)
- Warranty: 1 year from final acceptance or completion of installation/testing at consignee location; OEM warranty certificates must accompany delivery
- Service capability: Bidder/OEM must provide a dedicated toll-free service line and a documented escalation matrix for service support
- Post-delivery requirements: Establishment of service centers near consignee destinations; detailed center locations to be uploaded with bid
- Past project evidence: Acceptable documents include contracts with invoices, client execution certificates, or alternative client-supported proofs
- BOQ: No items listed; suggests a solution-provider-plus-implementation approach rather than bulk quantity
- Compliance expectations: Demonstrate on-ground installation, commissioning, and training capability in India; provide OEM authorization if applicable
Terms, Conditions & Eligibility
- EMD/PBG options: EMD considered via Bank DD or Fixed Deposit Receipt (FDR) payable to Commandant, AMC Centre and College, Lucknow; DD/FDR to be uploaded in place of PBG with original hard copy delivery within 15 days of award
- Delivery timeline: Not explicitly stated; scope includes on-site installation and commissioning
- Payment terms: Not specified in available data; typical GeM contracts require milestone-based release
- Documentation: Submit OEM authorizations, technical compliance certificates, GSTIN, PAN, experience certificates, financial statements, and service capability details
- Warranty/after-sales: 1-year warranty; ensure service centers and troubleshooting responsiveness
- Past experience proof: Provide contract copies, execution certificates, or client invoices with self-certification
- Special conditions: Compliance with Indian Army procurement norms; ensure risk mitigation and security clearances as applicable
Key Specifications
-
- Product/service names: PABX System - EPABX (V2) (Q2) for Indian Army
-
- Estimated value / EMD: Not disclosed in provided data
-
- Delivery location: Consignee location in Lucknow, Uttar Pradesh
-
- Experience: Acceptable proof includes contracts, execution certificates, or client invoices
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- Quality/standard references: OEM warranty; IS/IEC or organization-specific compliance not specified
Terms & Conditions
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Key Term 1: EMD via DD or FDR payable to Commandant, AMC Centre and College, Lucknow; hard copy due within 15 days of award
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Key Term 2: 1-year warranty from final acceptance or completion of installation; OEM warranty certificates required
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Key Term 3: Dedicated toll-free service line and escalation matrix; service centers in India to be uploaded with bid
Important Clauses
Payment Terms
EMD/Performance security can be submitted as DD or FDR; original security document and scanned copy must be provided; delivery of hard copy within 15 days of award
Delivery Schedule
Scope includes supply, installation, testing, commissioning; exact delivery timelines are not stated; on-site support and training expected
Penalties/Liquidated Damages
No explicit LD details provided in available data; adherence to delivery and installation timelines likely governed by contract norms
Bidder Eligibility
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Demonstrated experience with EPABX/PABX installations or similar telecom/communication systems
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Indian service capability with established installation and maintenance network
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Compliance with OEM authorization where applicable and ability to provide OEM warranty certificates
Tender Data
Bid Details
Quantity
1
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Inspection Required
No
RA Qualification Rule
H1-Highest Priced Bid Elimination
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Purchase Preference
Yes
MII Preference Band
L1+20%
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Warranty Period
1 years
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
PABX System - EPABX (V2) (Q2)
Advisory Bank
State Bank of India
ePBG Percentage
3%
ePBG Duration (Months)
14
Delivery Details
Max Delivery Days
45
Delivery Locations
1
Delivery Cities
LUCKNOW
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | LUCKNOW | LUCKNOW | - | - | 1 | 45 | - |
Authority Records
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Documents 4
GeM-Bidding-9884513.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Corrigendum Updates
1 Update Update
Extended Deadline
17-Oct-2026, 2:30 pm
Opening Date
18-Oct-2026, 2:30 pm
Categories
1
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Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Past experience certificates or execution certificates
Contract copies with client invoices (for experience proof)
Financial statements (annual reports or balance sheets)
EMD/SD submission document (via DD or online payment, or FDR as allowed)
OEM authorizations or dealership certificates
Technical bid documents or compliance certificates
Details of service centers with contact information
Any statutory clearance certificates (if applicable)
Frequently Asked Questions
Key insights about UTTAR PRADESH tender market
How to bid for Lucknow Army PABX system tender in 2026?
Bidders should prepare OEM authorizations, GST and PAN, financial statements, past experience proofs, and technical compliance certificates. Submit EMD via DD or FDR as per terms, provide a toll-free service line, and include an escalation matrix. Ensure 1-year warranty and on-site installation coverage in Lucknow.
What documents are required for the EPABX tender in Lucknow?
Required documents include GST certificate, PAN card, past experience certificates or execution certificates, contract copies with client invoices, financial statements, EMD submission proof, OEM authorizations, and technical bid documents. Include service center details and OEM warranties with bid.
What are the warranty requirements for the EPABX supply.
Warranty must be 1 year from final acceptance or completion of installation and testing at the consignee location. OEM warranty certificates must accompany delivery; seller to guarantee rectification of any breakdown during the warranty period, with established service support in India.
What is the delivery and installation scope for this tender?
Scope includes Supply, Installation, Testing, Commissioning of the EPABX system and operator training, plus any statutory clearances. On-site installation in Lucknow with post-installation support and training is expected; no fixed quantity is listed in the BOQ.
How is the EMD/Performance security submitted for this bid?
Bid security can be via Account Payee DD or Fixed Deposit Receipt payable to Commandant, AMC Centre and College, Lucknow. A scanned copy is uploaded; the hard copy must reach the buyer within 15 days of award.
What service support requirements must bidders meet for this tender?
Bidders must provide a dedicated toll-free service number and a documented escalation matrix. Service centers should be in India, with details uploaded with the bid. After-sales support and timely maintenance are essential for contract execution.
Are past project proofs acceptable for eligibility in this Army tender?
Yes. Acceptable proofs include contract copies with invoices, execution certificates from clients, or other documents validating similar EPABX/telecom system deployments. Self-certification by the bidder may accompany these proofs.
What are the location and compliance considerations for the Lucknow bid?
The bid targets Lucknow, Uttar Pradesh. Compliance requires adherence to Indian Army procurement norms, with on-site installation, operator training, and statutory clearances as applicable; ensure OEM warranties and service capabilities are clearly demonstrated.