GEM

Director General Of Police Office Gujarat Social Media Agency Tender Gandhi Nagar 2025 Content Creation Campaign Management ISI-free 2025

Bid Publish Date

13-Dec-2025, 5:45 pm

Bid End Date

23-Dec-2025, 9:00 pm

EMD

₹37,500

Value

₹12,50,000

Location

GANDHINAGAR , GUJARAT

Progress

Issue13-Dec-2025, 5:45 pm
AwardPending
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Quantity

12

Bid Type

Two Packet Bid

Categories 11

DIGITAL MARKETING RURAL DEVELOPMENT STATE SERVICE DELIVERY ADVERTISEMENT AGENCY PLATFORM SCALE AD AGENCY CAPACITY BUILDING ADVERTISE AGENCY SUPPLEMENTARY EDUCATION LIBRARY MANAGEMENT SYSTEM ADVERTISING AGENCY

Tender Overview

The Director General Of Police (DGP) Office, Gujarat invites bids for a Social Media Agency to handle content creation, content response and moderation, campaign management, response/helpdesk support, basic reporting/analytics, and staff training in Gandhi Nagar, Gujarat. Estimated value is ₹12,50,000 with an EMD of ₹37,500. The contract includes an option to adjust quantity or duration by up to 25%, both pre- and post-award, and requires a service provider office within the state. The scope emphasizes multilingual support (Hindi, English, Gujarati) and dedicated client support through a toll-free line. Unique terms include an excess settlement provision for additional charges and full liability of the seller for performance, even when subcontracting with buyer consent. This tender targets established social media operations with a focus on public-facing engagement for law-and-order communications.

Technical Specifications & Requirements

  • Service scope: Content creation, content response/moderation, campaign management, response/helpdesk support, basic reporting/analytics, training of internal staff.
  • Languages: Hindi, English, Gujarati.
  • Location & delivery: Office must operate within the state; services delivered at Gujarat-based sites as directed.
  • Commercial terms: Option to increase/decrease contract quantity or duration by up to 25%; excess settlement allowed with documented charges; no assignment or subcontracting without buyer consent; dedicated toll-free support and escalation matrix required.
  • Payment & compliance: Service provider to pay staff salaries first, with statutory PF/ESIC documentation and bank statements; adherence to bid documents and any ATC/Corrigendum certificates.

Terms, Conditions & Eligibility

  • EMD: ₹37,500.
  • Official location requirement: Service provider must have an office in the consignees’ state (Gujarat).
  • Support obligations: Dedicated toll-free number and escalation matrix for service support.
  • Past experience proof: Acceptance of contracts, execution certificates, invoices with client self-certification, or equivalent documents.
  • Documentation: Submission of GST, PAN, experience certificates, financial statements, EMD documentation, and technical/commercial bid documents as per terms.
  • Liability & subcontracting: Full liability remains with seller; consent required for subcontracting; joint liability with assignee if permitted.

Key Specifications

  • Service category: Social media agency for government communications

  • Estimated contract value: ₹12,50,000

  • EMD amount: ₹37,500

  • Language coverage: Hindi, English, Gujarati

  • 25% contract quantity/duration flex after award

  • Excess settlement charges allowed with documentation

  • Office must be located within Gujarat state

  • Dedicated toll-free support and escalation matrix required

  • Salary payment obligation of contractor staff, with PF/ESIC documentation

Terms & Conditions

  • 25% quantity/duration adjustment permitted

  • Office of service provider must be in Gujarat

  • Dedicated toll-free support and escalation matrix required

  • EMD of ₹37,500 and estimated value ₹12.5 lakh

  • Subcontracting allowed only with buyer consent

Important Clauses

Payment Terms

Salaries paid by the service provider first; reimbursement through buyer with required PF/ESIC and bank statements

Delivery Schedule

Contract quantity or duration can be adjusted up to 25% at issue; post-award adjustments capped at 25%

Penalties/Liquidated Damages

Not specified in data; adherence to SLA and contract terms implied via service obligations

Bidder Eligibility

  • Office presence in Gujarat with verifiable address

  • Dedicated toll-free support capability

  • Experience in social media content management for government or large organizations

  • Compliance with PF/ESIC and statutory documentation

  • Submission of EMD ₹37,500 and required bid documents

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates or contract execution proof

4

Financial statements / audited accounts

5

EMD payment proof (DD/online receipt)

6

Technical bid document

7

OEM Authorization / vendor proof (if applicable)

8

Proof of office in Gujarat (state-based address)

9

Toll-free support details and escalation matrix

Frequently Asked Questions

Key insights about GUJARAT tender market

How to bid for Gujarat DGP social media tender in 2025

Bidders must submit GST, PAN, experience proofs, financial statements, EMD ₹37,500, and technical/commercial bid documents. Ensure Gujarat office presence, dedicated support line, and escalation matrix. Follow option clause for up to 25% quantity/duration changes and provide past project proofs per T&C.

What documents are required for Gujarat social media procurement bid

Required documents include GST certificate, PAN, experience certificates or execution letters, financial statements, EMD proof, technical bid, OEM authorizations if applicable, and evidence of a Gujarat-based service office. Timely submission as per buyer terms is essential to avoid rejection.

What are the service scope and standards for content management tender

Scope covers content creation, response/moderation, campaign management, response helpdesk, basic analytics, and staff training. Multilingual support (Hindi, English, Gujarati) is mandatory, with an emphasis on timely responses and compliant reporting aligned to government communications standards.

When is the EMD required for this Gujarat procurement bid

The EMD amount is ₹37,500. Submit via online payment or bank instrument with bid submission, ensuring the EMD remains valid through bid evaluation and contract award, per the terms and conditions.

What delivery and performance terms govern the contract

Contract allows up to 25% increase/decrease in quantity or duration after award. Service provider must maintain dedicated support, escalate issues via matrix, and ensure salaries are paid to staff with PF/ESIC documentation before claiming reimbursements.

What past experience proof is acceptable for eligibility

Acceptable proofs include contract copies with invoices and bidder self-certification, client execution certificates, or third-party release notes. These should demonstrate execution of similar social media services for government or large organizations.

What are the payment terms and compliance requirements

Salaries paid by the service provider first; payment claims to be accompanied by PF/ESIC documentation and bank statements. EMD must be valid; ensure submission of GST, PAN, and all required bid documents as per terms.