Bank Of Maharashtra Armed Security Guard Manpower Tender Bhopal Madhya Pradesh 2026 - Escalation Matrix & Toll-Free Support

Bidders must submit GST, PAN, experience certificates, financial statements, and the ₹2000 EMD along with technical bid documents. Provide documentary evidence of MP office presence and an Escalation Matrix with a toll-free service line. Upload ATC and SOW as referenced in terms. Ensure local staffing capability and compliance with MP security norms.

Submit GST certificate, PAN card, at least two years of armed security experience, financial statements, EMD receipt for ₹2000, and technical bid. Include documentary evidence of MP state office presence and an escalation matrix with a toll-free line. ATC and SOW must be uploaded as per buyer terms.

Bidders must show compliance with state-specific security staffing norms and provide relevant licenses for armed guards. While ISI/IS standards are not listed, ensure personnel meet regulatory requirements and security service provider registrations with MP authorities.

Submission deadlines will be published in the tender notice. Ensure readiness of all documents: EMD ₹2000, MP office evidence, ESC matrix, toll-free line details, ATC and SOW, and technical bid. Prepare to upload within the official portal timelines once announced.

Payment terms will be outlined in the final contract; bidders should expect milestone-based invoicing aligned to security shift delivery. Await post-bid agreement for exact terms, including any penalties for non-performance tied to service levels and response times.

The tender requires a formal Escalation Matrix with telephone numbers and a dedicated toll-free service line. Provide a documented matrix with roles, escalation tiers, and 24/7 contact points. Include both email and phone-based escalation paths for rapid incident resolution.

A dedicated SOW file is uploaded by the buyer; bidders should review this document to align staffing quantities, shift patterns, reporting protocols, and on-site roles. Ensure compliance with SOW while mapping staffing rosters to guard deployment needs at Bank Of Maharashtra premises.

OEM authorizations are optional unless specified in the SOW; primary requirements focus on security service capability, local MP presence, and regulatory compliance. If OEM-backed staffing is used, provide valid authorization documents and safety credentials as part of the technical bid.