Balmer Lawrie AMC for Integrated Security & Surveillance Systems Tender 2026 Rajasthan

Tender Overview

Balmer Lawrie And Company Limited invites bids for an AMC of Integrated Security and Surveillance System covering theft prevention, facility/asset protection, employee safety and building management system components. The contract scope includes hardware, software and consumables delivered under a single service arrangement. Estimated value is ₹100,000.00; location details are not specified in the tender data. The procurement emphasizes continuous service support, OEM alignment, and flexible contract quantity/duration. A key differentiator is the requirement for a dedicated toll-free service line and an explicit escalation matrix, ensuring rapid issue resolution. The emphasis on an end-to-end security and BMS solution hints at a comprehensive, ongoing maintenance relationship rather than a one-off purchase. Unique terms include an option clause enabling up to 50% variation in quantity or duration prior to award and post-award, with acceptance of revised terms by bidders.

Technical Specifications & Requirements

• No explicit specifications are provided in the tender data. The procurement category indicates AMC for an integrated system spanning security, surveillance, theft prevention, facility/asset protection, employee safety and building management system components. Bidders should anticipate requirements around hardware, software, and consumables bundled under service contracts, with emphasis on ongoing maintenance, software updates, and hardware spares aligned to the BMS and security ecosystem. Service obligations imply uptime commitments, remote diagnostics, and periodic on-site support aligned to IS/ISO standards commonly associated with security integrations.
• Key compliance indicators highlighted in terms include dedicated service support contact, escalation matrix, and OEM authorization documentation. Bidders should prepare for a formal demonstration of capability to manage integrated security platforms and respond to incidents, with an emphasis on continuity of service.

Terms, Conditions & Eligibility

• Dedicated toll-free service contact must be available for service support.
• Escalation matrix with direct telephone numbers must be provided for service escalation.
• Offerors must upload all certificates and documents sought in the Bid Document, ATC, and Corrigendum.
• Bidder must certify non-liquidity and financial solvency via an undertaking.
• OPTION CLAUSE allows up to 50% increase/decrease in contract quantity or duration before award and after contract issuance.
• Manufacturer Authorization: OEM/Original Service Provider details must be furnished with bid when using authorized distributors.
• EMD details are not specified in the tender data; bidders should verify exact amount and mode in the final bid package.