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Indian Army AMC for Desktops/Laptops/Printers & UPS in Visakhapatnam 2026 - MES/Defence IT Maintenance Standards

Bid Publish Date

28-Jul-2026, 12:57 pm

Bid End Date

07-Aug-2026, 1:00 pm

Location

VISAKHAPATNAM , ANDHRA PRADESH
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Progress

Issue28-Jul-2026, 12:57 pm
AwardPending
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Quantity

38

Bid Type

Two Packet Bid

Key Highlights

  • • Must have minimum 2 years of MES or central govt maintenance experience
  • • Bidder office must be located in Visakhapatnam with GST proof
  • • Notarised declaration on stamp paper confirming no government/PSU blacklist
  • • Pre-inspection of all AMC items and existing software before award
  • • Dedicated toll-free service number and formal escalation matrix (12/14 contacts)

Categories 7

MULTIFUNCTION PRINTERS PHOTOCOPIER MACHINE UPS ATM WATER LEVEL RECORDER ELECTRONIC COMPUTATIONAL DEVICE MILITARY VEHICLE

Tender Overview

Organization: Indian Army (Department Of Military Affairs) seeks annual maintenance for multiple IT assets, including Desktops, Laptops, All-in-One PCs, Printers, and UPS units from brands like Acer, Lenovo, Canon, Brother, HP, APC, Numeric, Microtek. Scope covers AMC for on-site maintenance, software support, and potential expansion per contract terms. Procurement location centers on Visakhapatnam, with a mandatory local office presence and GST proof. The bid emphasizes pre-inspection of items, dedicated service contact, and escalation matrices, with a 50% quantity/duration flexibility clause to accommodate scope changes. The tender highlights strict compliance with bidder documentation and performance conditions, targeting government MES/central govt offices.

Technical Specifications & Requirements

  • Asset categories covered: Desktop PCs, All-in-One PCs, Laptops, Printers (Monochrome/Color/Ink Tank/Mid-range), and UPS units ( Offline 600-650 VA )
  • Mandatory pre-inspection of all AMC items and installed software to avoid post-award complications
  • Office location requirement: bidder must have registered office in Visakhapatnam with GST proof
  • Support & escalation: dedicated toll-free service number; formal escalation matrix with at least 12/14 options
  • Experience criterion: minimum 2 years in similar MES or central govt maintenance engagements for easy software maintenance
  • Documentation controls: mandate form signed by firm, bank-certified, notarised non-blacklist declaration on stamp paper valid within 3 months of bid publication
  • AMCs may be expanded up to 50% in scope/value with provider consent

Terms, Conditions & Eligibility

  • EMD/Security: Not specified in data; ensure standard tender security compliance per organization terms
  • Delivery/Timelines: AMC scope rolling post-award with pre-inspection; no explicit delivery timeline listed
  • Warranty/Support: dedicated service support terms and escalation obligations; no explicit warranty window provided
  • Registration & Compliance: GST registration proof required; office in Visakhapatnam; notarised blacklist declaration
  • Bidder commitments: acceptance of 50% scope/duration variation; mandatory mandate form with bank certification
  • Documentation: submission of all required certificates and ATC-compliant documents; OEM authorisations may be required

Key Specifications

  • Asset categories: Desktops, Laptops, All-In-One PCs, Printers (Monochrome/Ink Tank/Mid-range), UPS (Offline 600-650 VA)

  • Pre-inspection requirement for all items and installed software

  • Vendor location: Visakhapatnam with GST proof

  • Service support: dedicated toll-free number and escalation matrix (12/14)

  • Experience: minimum 2 years in MES/central govt maintenance

Terms & Conditions

  • 50% contract quantity or duration flex allowed at issue and post-award

  • Mandatory mandate form with bank certification

  • Notarised blacklisting declaration valid within 3 months

  • Pre-inspection before AMC execution to avoid disputes

  • GST proof and Visakhapatnam office required

Important Clauses

Payment Terms

Not specified in data; bidders should expect standard govt AMC payment terms per MES/Defence norms

Delivery Schedule

AMC activation contingent on pre-inspection; no fixed delivery cadence disclosed

Penalties/Liquidated Damages

Not detailed; standard recovery mechanisms likely apply per MES/government AMC policies

Bidder Eligibility

  • Minimum 2 years’ experience in MES or central govt maintenance

  • Office located in Visakhapatnam with GST registration

  • Notarised non-blacklist declaration on stamp paper (within 3 months)

  • Pre-inspection capability for all AMC items and software

Additional Tender Data

Commercial Details

Tender Category

Service

Bid To RA

No

Bid To RA Enabled

No

Item Category

Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Acer , Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; Lenovo , Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; Acer , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer (Monochrome , Laser , Composite Cartridge ); Canon , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer ( Ink Tank , Mono & Colour , Mid range ); Brother , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer (Monochrome , Laser , Composite Cartridge, Lower range; hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Offline 600-650 VA); APC , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Offline 600-650 VA); Numeric , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Offline 600-650 VA); Microtek

Delivery Details

Delivery Locations

1

Delivery Cities

Visakhapatnam

Delivery Locations

ConsigneeAddressCityStatePincodeQuantityDelivery DaysAdditional Requirement
-VisakhapatnamVisakhapatnam--6-Number of Resident engineers : 0 Number of technicians : 1

Authority Records

MINISTRY OF DEFENCEMILITARY AFFAIRS DEPARTMENT

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Documents 6

GeM-Bidding-9671354.pdf

Main Document

Other Documents

OTHER

Other Documents

OTHER

Other Documents

OTHER

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

MANDATE form signed by the firm and bank-certified in the prescribed format

2

Proof of office in Visakhapatnam and GST registration

3

Notarised declaration on stamp paper of not being blacklisted (date within 3 months)

4

Evidence of minimum 2 years’ experience in MES or central govt maintenance

5

Upload prior order copies or service experience in similar AMC environments

6

Technical compliance certificates and OEM authorisations (if applicable)

7

Escalation matrix and dedicated service contact details

Frequently Asked Questions

Key insights about ANDHRA PRADESH tender market

How to bid for the Indian Army AMC tender in Visakhapatnam 2026 for IT assets?

Bidders must submit the mandatory mandate form with bank certification, provide GST and Visakhapatnam office proof, and upload a notarised non-blacklist declaration within 3 months of bid publication. Ensure 2 years’ MES/central govt maintenance experience and pre-inspection of all items before award.

What documents are required for MES maintenance AMC tender in Visakhapatnam?

Submit GST certificate, PAN, evidence of MES/central govt experience (order copies), financial statements, bank mandate, notarised blacklist declaration, OEM authorisations (if applicable), and the mandatory mandate form. Include escalation matrix and service contact details.

What are the essential eligibility criteria for Indian Army IT AMC bids 2026?

Eligibility requires minimum 2 years’ experience in MES/central govt maintenance, Visakhapatnam office with GST proof, notarised non-blacklist declaration, and ability to pre-inspect AMC items. Bidder must provide mandated forms and certificates to participate.

What assets are covered under the AMC tender in this procurement?

Assets include Desktops, Laptops, All-In-One PCs, Printers (Monochrome/Ink Tank/Mid-range), and UPS units (Offline 600-650 VA). The scope may expand by up to 50% with consent, per contract terms.

What is required for service support in the Visakhapatnam AMC contract?

Bidders must provide a dedicated toll-free service number and a formal escalation matrix (12/14 contacts) to ensure timely issue resolution for Defence IT assets.

How does the 50% quantity/duration clause affect AMC scope?

The buyer can increase or decrease contract quantity or duration by up to 50% at contract issue and after award, with the service provider’s consent for lumpsum-based services, enabling scope adjustments.

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