Home Affairs And Justice Department Punjab Hair Care & Personal Care Goods Tender Amritsar 2026
N/a
AMRITSAR, PUNJAB
Posted:
24 January 2026
Closed:
9 February 2026
GEM
GEM
Punjab Home Affairs And Justice Department Amritsar Procurement of 51 Consumer Goods - 2026 Tender with 25% Quantity Option and Supply-Only Scope
Progress
Issue01-Mar-2026, 3:51 pm
Technical15-03-2026 21:01:40
Financial
Award04-Apr-2026, 9:20 pm
Quantity
229115
Category
Hair Conditioner 7 ml
Bid Type
Two Packet Bid
Key Highlights
- • Diverse item mix across 51 categories, indicating broad supplier capability needs
- • Quantity variation clause allowing up to 25% more or less than bid quantity
- • Delivery period mechanics tied to original and extended delivery orders
- • Only supply of goods; no installation or service commitments stated
- • Estimated contract value approximately ₹4,500,000
- • EMD details not disclosed in the provided data; bidders must verify on portal
- • Location specificity: Amritsar, Punjab under Home Affairs And Justice Department
- • No explicit technical standards or brand requirements listed in the data
Categories
13
Tender Overview
The Punjab Home Affairs And Justice Department in Amritsar, Punjab invites bids for the supply of a broad range of consumer goods across 51 items, including personal care, pantry staples, stationery, and misc. items, with an estimated contract value of ₹4,500,000. The scope is strictly supply of goods (no services) and the bidder must be prepared for up to 25% quantity variations at contracted rates. The tender emphasizes a flexible delivery window tied to the original delivery period and extended quantities, ensuring continuity of supply. The listing signals a diverse procurement, requiring robust vendor readiness and timely fulfillment, with potential for incremental orders during the currency of the contract. A generic start-end date is not provided, but the narrative indicates a formal government procurement process and a requirement to adhere to the option clause.
Technical Specifications & Requirements
- 51 total items in the BoQ; specific item details are not disclosed in the data.
- No explicit product specifications, standards, or certifications are listed; bidders should anticipate standard government supply expectations for assorted consumer goods.
- The contract type is supply-only; prices must include all cost components (FOB/Delivered pricing as applicable).
- The estimated value is ₹4,500,000; bidders should prepare unit costs and bulk pricing to cover diverse product categories.
- The bidder must comply with the purchaser’s option clause allowing up to 25% quantity variation during contract execution, with calculation rules provided in the terms.
Terms & Eligibility
- EMD amount is not specified in the data; bidders should verify on the tender portal.
- Delivery terms reference an “option clause” permitting quantity adjustments up to 25% at contracted rates.
- The terms require compliance with the specified delivery timeline anchored to the original delivery order, including extended periods if quantities rise.
- Scope indicates only goods supply, with no installation or services
- No explicit warranty, payment, or documentation requirements are listed in the provided data; bidders must consult the complete T&C document for exact obligations.
Key Specifications
-
Product/service names: broad consumer goods categories (personal care, pantry, stationery, etc.)
-
Quantity/scale: 51 items in BoQ; exact quantities not disclosed
-
Estimated value: ₹4,500,000
-
Experience: prior supply of similar broad-category goods preferred
-
Quality/standards: not specified in data; anticipate standard government goods-supply norms
-
Delivery: implied through option clause; last date of original delivery order governs timing
-
Warranty/AMC: not specified in data; verify in full T&C
Terms & Conditions
-
Option Clause allows ±25% quantity variation at contracted rates
-
Delivery schedule linked to original and extended orders with a minimum computation rule
-
Scope limited to supply of goods; no service/installation component
Important Clauses
Payment Terms
Not specified in data; check tender terms for advance or milestone payments once tender is opened
Delivery Schedule
Delivery period commences from the last date of original delivery order; extended time scales depend on quantity changes
Penalties/Liquidated Damages
No LD details provided in data; confirm LD or performance security in complete Terms & Conditions
Bidder Eligibility
-
Must be eligible to supply broad consumer goods to government departments
-
Demonstrate financial stability with audited statements
-
Possess GST registration and PAN in good standing
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
No
Item Category
Hair Conditioner 7 ml , Shampoo 6 ml , Shampoo 150 ml , Hair Oil 100 ml , Coconut Oil 250 ml , Hair Colour 20 gm , Comb Round Shape , Ear Buds , Washing Soap Cloth100gm , Bath Soap 150 gm , Surf 500 gm , Bartan Soap 80 gm , Rusk 150 gm , Coffee 100 gm , Elaichi 50 gm , Biscuit 50 gm , Namkeen 50 gm , Namkeen 200 gm , Chips , Tooth Brush Ultra Smooth , Tooth Paste 80 gm , Aggarbatti Box with Match Sticks Single Pcs , Desi Ghee 500 gm , Dalda Ghee 500 gm , Chocolates , Fulia , Coke 250 ml Mix , Coke 750 ml Mix , Soda 750 ml , Peanut Butter 500 gm , Pen Single Pc , Face Wash 100ml , Sabzi Pakoda , Seviya , Note Book Single Line , Maggies , Talcom Powder , Slipper Sizes 7 , Slipper Sizes 8 no , Slipper Sizes 9no , Slipper Sizes 10 , Tea 250 gm , Egg , Sanitary Pads All Mix Size , Diaper All Mix Size , Cloth Washing Brush , Besan 500 gm , Dalia , Nutri Chura 500 gm , Shakkar Box Jaggery 500 gm , Bournvita or Horlicks 500 gm
Authority Records
HOME AFFAIRS AND JUSTICE DEPARTMENT
BID & GeM Expert Consultancy
End-to-end support — bid preparation, GeM registration, document filing & compliance by industry experts.
Bid Preparation
GeM Registration
Document Filing
Free consultation · 24h response
Documents 4
GeM-Bidding-9041057.pdf
Main Document
BOQ Document
BOQ
BOQ Document
BOQ
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Past Similar Tenders
(Historical Results)
5 found
DETERGENT 500GM,CLOTH SOAP 140GM,INSTANT NOODLE 52GM,BISCUIT 50GM MIX,BATHING SOAP 125GM,WASHING SO
N/a
FIROZPUR, PUNJAB
Posted:
16 February 2026
Closed:
3 March 2026
GEM
Bath Soap 75 GM,GLYCERIN Soap 75 GM,Laundry Soap 100 GM,Shampoo 80 Ml,Hair Oil 100 Ml,Tooth Paste 8
Commissionerate Of Tribal Development
SABARKANTHA, GUJARAT
Posted:
19 May 2026
Closed:
3 June 2026
GEM
Bath Soap 75 GM,GLYCERIN Soap 75 GM,Laundry Soap 100 GM,Shampoo 80 Ml,Hair Oil 100 Ml,Tooth Paste 8
Commissionerate Of Tribal Development
SABARKANTHA, GUJARAT
Posted:
19 May 2026
Closed:
3 June 2026
GEM
Bath Soap 75 gram,GLYCERIN Soap 75 gram,Laundry Soap 100 gram,Shampoo 80 Ml,Hair Oil 100 Ml,Tooth P
Commissionerate Of Tribal Development
SABARKANTHA, GUJARAT
Posted:
5 May 2026
Closed:
20 May 2026
GEM
Tender Results
Loading results...
Bill of Quantities (BOQ)
51 Items Sign in to view GEM price trends Sign in for GEM prices
#1
Hair Conditioner 7 ml
Hair Conditioner 7 ml
8,000 pieces
Delivery: 15 days
#2
Shampoo 6 ml
Shampoo 6 ml
20,000 pieces
Delivery: 15 days
#3
Shampoo 150 ml
Shampoo 150 ml
400 pieces
Delivery: 15 days
#4
Hair Oil 100 ml
Hair Oil 100 ml
1,000 pieces
Delivery: 15 days
#5
Coconut Oil 250 ml
Coconut Oil 250 ml
400 pieces
Delivery: 15 days
#6
Hair Colour 20 gm
Hair Colour 20 gm
1,000 pieces
Delivery: 15 days
#7
Comb Round Shape
Comb Round Shape
300 pieces
Delivery: 15 days
#8
Ear Buds
Ear Buds
240 pieces
Delivery: 15 days
#9
Washing Soap Cloth100gm
Washing Soap Cloth100gm
2,400 pieces
Delivery: 15 days
#10
Bath Soap 150 gm
Bath Soap 150 gm
480 pieces
Delivery: 15 days
#11
Surf 500 gm
Surf 500 gm
3,000 pieces
Delivery: 15 days
#12
Bartan Soap 80 gm
Bartan Soap 80 gm
800 pieces
Delivery: 15 days
#13
Rusk 150 gm
Rusk 150 gm
720 pieces
Delivery: 15 days
#14
Coffee 100 gm
Coffee 100 gm
200 pieces
Delivery: 15 days
#15
Elaichi 50 gm
Elaichi 50 gm
120 pieces
Delivery: 15 days
#16
Biscuit 50 gm
Biscuit 50 gm
30,000 pieces
Delivery: 15 days
#17
Namkeen 50 gm
Namkeen 50 gm
30,000 pieces
Delivery: 15 days
#18
Namkeen 200 gm
Namkeen 200 gm
20,000 pieces
Delivery: 15 days
#19
Chips
Chips
30,000 pieces
Delivery: 15 days
#20
Tooth Brush Ultra Smooth
Tooth Brush Ultra Smooth
1,440 pieces
Delivery: 15 days
#21
Tooth Paste 80 gm
Tooth Paste 80 gm
720 pieces
Delivery: 15 days
#22
Aggarbatti Box with Match Sticks Single Pcs
Aggarbatti Box with Match Sticks Single Pcs
1,000 pieces
Delivery: 15 days
#23
Desi Ghee 500 gm
Desi Ghee 500 gm
780 pieces
Delivery: 15 days
#24
Dalda Ghee 500 gm
Dalda Ghee 500 gm
720 pieces
Delivery: 15 days
#25
Chocolates
Chocolates
20,000 pieces
Delivery: 15 days
#26
Fulia
Fulia
1,500 pieces
Delivery: 15 days
#27
Coke 250 ml Mix
Coke 250 ml Mix
2,400 pieces
Delivery: 15 days
#28
Coke 750 ml Mix
Coke 750 ml Mix
2,400 pieces
Delivery: 15 days
#29
Soda 750 ml
Soda 750 ml
480 pieces
Delivery: 15 days
#30
Peanut Butter 500 gm
Peanut Butter 500 gm
480 pieces
Delivery: 15 days
#31
Pen Single Pc
Pen Single Pc
1,000 pieces
Delivery: 15 days
#32
Face Wash 100ml
Face Wash 100ml
500 pieces
Delivery: 15 days
#33
Sabzi Pakoda
Sabzi Pakoda
100 pieces
Delivery: 15 days
#34
Seviya
Seviya
2,400 pieces
Delivery: 15 days
#35
Note Book Single Line
Note Book Single Line
720 pieces
Delivery: 15 days
#36
Maggies
Maggies
30,000 pieces
Delivery: 15 days
#37
Talcom Powder
Talcom Powder
480 pieces
Delivery: 15 days
#38
Slipper Sizes 7
Slipper Sizes 8
100 pieces
Delivery: 15 days
#39
Slipper Sizes 8 no
Slipper Sizes 8 no
100 pieces
Delivery: 15 days
#40
Slipper Sizes 9no
Slipper Sizes 9no
100 pieces
Delivery: 15 days
#41
Slipper Sizes 10
Slipper Sizes 11
100 pieces
Delivery: 15 days
#42
Tea 250 gm
Tea 250 gm
1,000 pieces
Delivery: 15 days
#43
Egg
Egg
8,100 pieces
Delivery: 15 days
#44
Sanitary Pads All Mix Size
Sanitary Pads All Mix Size
50 pieces
Delivery: 15 days
#45
Diaper All Mix Size
Diaper All Mix Size
5 pieces
Delivery: 15 days
#46
Cloth Washing Brush
Cloth Washing Brush
80 pieces
Delivery: 15 days
#47
Besan 500 gm
Besan 500 gm
1,000 pieces
Delivery: 15 days
#48
Dalia
Dalia
1,200 pieces
Delivery: 15 days
#49
Nutri Chura 500 gm
Nutri Chura 500 gm
100 pieces
Delivery: 15 days
#50
Shakkar Box Jaggery 500 gm
Shakkar Box Jaggery 500 gm
700 pieces
Delivery: 15 days
#51
Bournvita or Horlicks 500 gm
Bournvita/Horlicks 500 gm
300 pieces
Delivery: 15 days
| Item # | Title | Description | Quantity | Unit | Consignee | Delivery (Days) | Price Trends |
|---|---|---|---|---|---|---|---|
| 1 | Hair Conditioner 7 ml | Hair Conditioner 7 ml | 8,000 | pieces | buyconasr | 15 | |
| 2 | Shampoo 6 ml | Shampoo 6 ml | 20,000 | pieces | buyconasr | 15 | |
| 3 | Shampoo 150 ml | Shampoo 150 ml | 400 | pieces | buyconasr | 15 | |
| 4 | Hair Oil 100 ml | Hair Oil 100 ml | 1,000 | pieces | buyconasr | 15 | |
| 5 | Coconut Oil 250 ml | Coconut Oil 250 ml | 400 | pieces | buyconasr | 15 | |
| 6 | Hair Colour 20 gm | Hair Colour 20 gm | 1,000 | pieces | buyconasr | 15 | |
| 7 | Comb Round Shape | Comb Round Shape | 300 | pieces | buyconasr | 15 | |
| 8 | Ear Buds | Ear Buds | 240 | pieces | buyconasr | 15 | |
| 9 | Washing Soap Cloth100gm | Washing Soap Cloth100gm | 2,400 | pieces | buyconasr | 15 | |
| 10 | Bath Soap 150 gm | Bath Soap 150 gm | 480 | pieces | buyconasr | 15 | |
| 11 | Surf 500 gm | Surf 500 gm | 3,000 | pieces | buyconasr | 15 | |
| 12 | Bartan Soap 80 gm | Bartan Soap 80 gm | 800 | pieces | buyconasr | 15 | |
| 13 | Rusk 150 gm | Rusk 150 gm | 720 | pieces | buyconasr | 15 | |
| 14 | Coffee 100 gm | Coffee 100 gm | 200 | pieces | buyconasr | 15 | |
| 15 | Elaichi 50 gm | Elaichi 50 gm | 120 | pieces | buyconasr | 15 | |
| 16 | Biscuit 50 gm | Biscuit 50 gm | 30,000 | pieces | buyconasr | 15 | |
| 17 | Namkeen 50 gm | Namkeen 50 gm | 30,000 | pieces | buyconasr | 15 | |
| 18 | Namkeen 200 gm | Namkeen 200 gm | 20,000 | pieces | buyconasr | 15 | |
| 19 | Chips | Chips | 30,000 | pieces | buyconasr | 15 | |
| 20 | Tooth Brush Ultra Smooth | Tooth Brush Ultra Smooth | 1,440 | pieces | buyconasr | 15 | |
| 21 | Tooth Paste 80 gm | Tooth Paste 80 gm | 720 | pieces | buyconasr | 15 | |
| 22 | Aggarbatti Box with Match Sticks Single Pcs | Aggarbatti Box with Match Sticks Single Pcs | 1,000 | pieces | buyconasr | 15 | |
| 23 | Desi Ghee 500 gm | Desi Ghee 500 gm | 780 | pieces | buyconasr | 15 | |
| 24 | Dalda Ghee 500 gm | Dalda Ghee 500 gm | 720 | pieces | buyconasr | 15 | |
| 25 | Chocolates | Chocolates | 20,000 | pieces | buyconasr | 15 | |
| 26 | Fulia | Fulia | 1,500 | pieces | buyconasr | 15 | |
| 27 | Coke 250 ml Mix | Coke 250 ml Mix | 2,400 | pieces | buyconasr | 15 | |
| 28 | Coke 750 ml Mix | Coke 750 ml Mix | 2,400 | pieces | buyconasr | 15 | |
| 29 | Soda 750 ml | Soda 750 ml | 480 | pieces | buyconasr | 15 | |
| 30 | Peanut Butter 500 gm | Peanut Butter 500 gm | 480 | pieces | buyconasr | 15 | |
| 31 | Pen Single Pc | Pen Single Pc | 1,000 | pieces | buyconasr | 15 | |
| 32 | Face Wash 100ml | Face Wash 100ml | 500 | pieces | buyconasr | 15 | |
| 33 | Sabzi Pakoda | Sabzi Pakoda | 100 | pieces | buyconasr | 15 | |
| 34 | Seviya | Seviya | 2,400 | pieces | buyconasr | 15 | |
| 35 | Note Book Single Line | Note Book Single Line | 720 | pieces | buyconasr | 15 | |
| 36 | Maggies | Maggies | 30,000 | pieces | buyconasr | 15 | |
| 37 | Talcom Powder | Talcom Powder | 480 | pieces | buyconasr | 15 | |
| 38 | Slipper Sizes 7 | Slipper Sizes 8 | 100 | pieces | buyconasr | 15 | |
| 39 | Slipper Sizes 8 no | Slipper Sizes 8 no | 100 | pieces | buyconasr | 15 | |
| 40 | Slipper Sizes 9no | Slipper Sizes 9no | 100 | pieces | buyconasr | 15 | |
| 41 | Slipper Sizes 10 | Slipper Sizes 11 | 100 | pieces | buyconasr | 15 | |
| 42 | Tea 250 gm | Tea 250 gm | 1,000 | pieces | buyconasr | 15 | |
| 43 | Egg | Egg | 8,100 | pieces | buyconasr | 15 | |
| 44 | Sanitary Pads All Mix Size | Sanitary Pads All Mix Size | 50 | pieces | buyconasr | 15 | |
| 45 | Diaper All Mix Size | Diaper All Mix Size | 5 | pieces | buyconasr | 15 | |
| 46 | Cloth Washing Brush | Cloth Washing Brush | 80 | pieces | buyconasr | 15 | |
| 47 | Besan 500 gm | Besan 500 gm | 1,000 | pieces | buyconasr | 15 | |
| 48 | Dalia | Dalia | 1,200 | pieces | buyconasr | 15 | |
| 49 | Nutri Chura 500 gm | Nutri Chura 500 gm | 100 | pieces | buyconasr | 15 | |
| 50 | Shakkar Box Jaggery 500 gm | Shakkar Box Jaggery 500 gm | 700 | pieces | buyconasr | 15 | |
| 51 | Bournvita or Horlicks 500 gm | Bournvita/Horlicks 500 gm | 300 | pieces | buyconasr | 15 |
Required Documents
1
GST registration certificate
2
Permanent Account Number (PAN) card
3
Experience certificates for similar supply of goods
4
Financial statements (last 2-3 years) demonstrating turnover viability
5
EMD/Security deposit payment proof (if applicable on portal)
6
Technical bid documents showing product categories and pricing
7
OEM authorizations or dealer/stockist certificates if required for branded items
8
Any additional documents requested in the buyer’s terms and conditions
Technical Results
| S.No | Seller | Item | Date | Status |
|---|---|---|---|---|
| 1 | J.S. TRADING CO Under PMA | - | 15-03-2026 21:01:40 | |
| 2 | M/S BEHAL KARYANA STORE Under PMA | - | 15-03-2026 15:41:02 | |
| 3 | M/S RUDRANSH ENTERPRISES Under PMA | - | 15-03-2026 20:43:17 | |
| 4 | SHREE SAI TRADERS Under PMA | - | 14-03-2026 16:31:10 |
Financial Results
| Rank | Seller | Price | Item |
|---|---|---|---|
| L1 | J.S. TRADING CO(MSE,MII)( MSE Social Category:General ) Under PMA | Item Categories : Hair Conditioner 7 ml,Shampoo 6 ml,Shampoo 150 ml,Hair Oil 100 ml,Coconut Oil 250 ml,Hair Colour 20 | |
| L2 | SHREE SAI TRADERS (MSE,MII)( MSE Social Category:General ) Under PMA | Item Categories : Hair Conditioner 7 ml,Shampoo 6 ml,Shampoo 150 ml,Hair Oil 100 ml,Coconut Oil 250 ml,Hair Colour 20 | |
| L3 | M/S RUDRANSH ENTERPRISES (MSE,MII)( MSE Social Category:General ) Under PMA | Item Categories : Hair Conditioner 7 ml,Shampoo 6 ml,Shampoo 150 ml,Hair Oil 100 ml,Coconut Oil 250 ml,Hair Colour 20 |
Contract / Result Documents 1
Please sign in or create an account to view contract details and download result documents.
Frequently Asked Questions
Key insights about PUNJAB tender market
How to bid for Amritsar consumer goods tender in Punjab 2026
Bidders must register on the government portal, submit GST and PAN, provide financial statements, and upload technical bid for 51 items. Ensure EMD is prepared if required, and review the option clause permitting up to 25% quantity variation. Verify delivery terms tied to original orders.
What documents are required for Amritsar goods tender 2026
Required documents include GST certificate, PAN card, last 2-3 years financial statements, experience certificates for similar supplies, and technical bid with item-wise pricing. OEM authorizations may be needed for branded items, along with EMD proof and dealership licenses if applicable.
What is the delivery schedule and option clause in this tender
Delivery is governed by the original delivery order timing with potential extension. The option clause allows up to 25% more or fewer quantities at contracted rates during and after the initial period, with minimum 30 days added if needed per calculation rules.
What are the technical specifications and standards for items
Specific item standards are not listed in the provided data; bidders should prepare generic compliance with government goods-supply norms, ensure price competitiveness, and await complete T&C for any brand or certification requirements.
What is the estimated contract value for this Amritsar procurement
The estimated value is ₹4,500,000 for the supply of 51 items. Bidders should structure unit rates to cover diverse product categories, including bulk and single-piece items, ensuring total price aligns with the overall estimate.
When will the tender require payment terms and security
Payment terms and security requirements are not disclosed in the data; bidders must consult the full Terms and Conditions to confirm any advance, milestone, or COD terms, and verify EMD/ security deposit obligations on the portal.
How to verify eligibility criteria for this Punjab procurement
Eligibility includes government-supplied goods experience, GST registration, and financial stability evidenced by audited statements. Ensure your organization can supply varied consumer goods and is capable of handling the 25% quantity variation under the contract.
What are the brand or OEM requirements for this supply
Brand/OEM requirements are not specified in the excerpt; bidders should be prepared to provide OEM authorizations if branded items are included and confirm any preferred supplier lists in the complete Terms & Conditions.
Similar Tenders
5 found
Toilet Paper Roll type 2,Detergent Powder 500g,1000g Detergent powder,Laundry soap 250gm,Laundry li
Indo Tibetan Border Police (itbp)
📍 SOUTH DELHI, DELHI
EMD: ₹58,702
Est: ₹19.6 L
⏰ Deadline: 2 weeks left
🛒 Type: Goods
View
GEM
Urgent
Pheny 1 Ltr,Harpic 1 Ltr,Dettol liquid soap 5ltr can,Mopper,Colin Glass Cleaner 500 ml,Wifer with S
Indian Council Of Agricultural Research (icar)
📍 MUMBAI, MAHARASHTRA
⏰ Deadline: 2 days left
🛒 Type: Goods
View
GEM
Urgent
SALTED CASHEW,BISCUIT PKT,BISCUIT PKT 75 GMS,COOKIES 1 KG,TEA BAGS 100NX1.9GM,TEA BAGS 25NX1.4G,COF
Hindustan Petroleum Corporation Ltd
📍 HARIDWAR, UTTARAKHAND
EMD: ₹50,000
⏰ Deadline: 3 days left
🛒 Type: Goods
View
GEM
BATHING SOAP,Washing Soap,Tooth Paste,Tooth brush,hair oil,Shampoo,Tongue Cleaner,Colour finyle,Bla
National Education Society For Tribal Students
📍 SIROHI, RAJASTHAN
Est: ₹50.0 L
⏰ Deadline: 2 weeks left
🛒 Type: Goods
View
GEM
Bathing soap 75gm Branded,Washing Soap100g Branded,Tooth Paste 40 to 50 gm Branded,Tongue Cleaner S
National Education Society For Tribal Students
📍 SURAT, GUJARAT
EMD: ₹44,000
⏰ Deadline: 2 weeks left
🛒 Type: Goods
View
GEM
Explore More Opportunities
Quick Access
Unlock Tender Documents
Sign up now to access all documents
Performance Analytics
7-metric analysis with year-wise breakdown
Competitor Intelligence
Multi-dimensional analysis across 6 parameters
Market Penetration
By department, ministry, geography & category
Historical Analysis
Complete tender history with results
Documents 4
GeM-Bidding-9041057.pdf
Main Document
BOQ Document
BOQ
BOQ Document
BOQ
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS