ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Compute; Computer-Servers; OEM Authorised Service
National Informatics Centre Services Incorporated (nicsi)
CENTRAL DELHI, DELHI
Posted:
16 May 2025
Closed:
26 May 2025
GEM
GEM
All India Institute Of Speech And Hearing Annual Maintenance Services for Data Center Assets Mysore Karnataka 2026
Bid Publish Date
09-Jun-2026, 9:54 am
Bid End Date
29-Jun-2026, 2:00 pm
EMD
₹4,20,000
Value
₹1,04,38,150
Progress
Issue09-Jun-2026, 9:54 am
AwardPending
Quantity
1507
Bid Type
Two Packet Bid
Categories
13
Tender Overview
- Organization: All India Institute Of Speech And Hearing (AIISH), Mysore, Karnataka.
- Procurement scope: Annual Maintenance Service (AMC) for Data Center assets, covering Network Optimization/WAN, Network Security, Load Balancers/ADC, Backup & Recovery, Servers/Storage/Infrastructure, Firewall, Virtualization, and IT Infrastructure Support via OEM Authorized Service Provider.
- Estimated value: ₹10,438,150 with an EMD of ₹4,20,000.
- Location & delivery: On-site maintenance and commissioning at AIISH Mysore, Manasagangothri campus.
- Context: Comprehensive AMC to ensure uptime and performance of critical data center components under a government-backed health education institute.
- Key differentiator: OEM Authorized Service Provider requirement and multi-domain data center asset coverage under one AMC.
- Unique aspects: Compliance with Integrity Pact; delivery and installation logistics included; flexible contract quantity/duration up to 50%.
Key Specifications
-
Annual maintenance for: Network Optimization/WAN, Network Security appliances, Load Balancer/ADC, Backup & Recovery, Storage System, Firewall/NGFW, Virtualization infrastructure, Server/IT Infrastructure
-
Estimated contract value: ₹10,438,150; EMD: ₹4,20,000
-
Location: AIISH Mysore, Manasagangothri, Karnataka
-
Delivery/commissioning: on-site; integration with existing data center assets
-
OEM Authorized Service Provider requirement; Integrity Pact compliance
Terms & Conditions
-
EMD of ₹4.20 lakh via DD/FDR or PBG permitted
-
50% quantity/duration variation allowed with buyer consent
-
On-site delivery, installation, and commissioning at AIISH Mysore
Important Clauses
Payment Terms
Payment terms contingent on contract milestones; EMD to be submitted via DD/FDR; post-award performance security acceptable as DD or PBG
Delivery Schedule
Delivery and commissioning to AIISH Mysore, Manasagangothri; hard copy EMD/PN must reach within 5 days of bid end/open
Penalties/Liquidated Damages
50% quantity/duration adjustment allowed pre- and post-contract; penalties tied to performance under Integrity Pact
Bidder Eligibility
-
Experience certificate for similar Govt/PSU deployments
-
MSME/NSIC status if exemption claimed
-
OEM authorization proof
-
GST registration and PAN
-
Financial statements and performance records
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Network Optimization / WAN Optimization appliance; Network Security appliance or Network Management Software; OEM Authorised Service Provider , ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Load Balancer or Virtual load balancer software; Load Balancer / Application Delivery Controller; OEM Authorised Service Provider , ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Backup & Recovery solution / Backup server; Backup and replication software backup; OEM Authorised Service Provider , ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Servers / Storage / Data CENTER iNFRASTRUCTURE; Storage System / Enterprise Storage / Storage Server; OEM Authorised Service Provider , ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Firewall / Network security Appliance; Firewall---NGFW; OEM Authorised Service Provider , ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Virtualization Infrastructure / Hypervisor Management; Virtualization & Cloud Software; OEM Authorised Service Provider , ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Server / IT Infrastructure support; Server / IT Infrastructure support; OEM Authorised Service Provider
Authority Records
MINISTRY OF HEALTH AND FAMILY WELFAREHEALTH AND FAMILY WELFARE DEPARTMENT
BID & GeM Expert Consultancy
End-to-end support — bid preparation, GeM registration, document filing & compliance by industry experts.
Bid Preparation
GeM Registration
Document Filing
Free consultation · 24h response
Documents 4
GeM-Bidding-9421461.pdf
Main Document
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Required Documents
1
Experience Criteria
2
Bidder Turnover
3
Certificate (Requested in ATC)
4
OEM Authorization Certificate
5
OEM Annual Turnover
6
Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
7
the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Frequently Asked Questions
How to bid for AIISH Mysore data center AMC in Karnataka 2026?
Bidders must submit EMD₹4,20,000 via DD/FDR or PBG, provide OEM authorization and integrity pact, and attach experience certificates of similar Govt/PSU deployments, GST, PAN, financials, and technical compliance documents. Delivery and commissioning occur on-site at AIISH Mysore, with hard copies delivered within 5 days after bid end.
What documents are required for AIISH annual maintenance tender in Mysore?
Required documents include GST certificate, PAN card, experience certificates for similar deployments to Govt/PSU, financial statements, EMD proof (DD/FDR/PBG), OEM authorization, technical bid documents, and signed Integrity Pact. Hard copies must be delivered within 5 days of bid end/open.
What assets are covered under AIISH data center AMC in Karnataka?
The AMC covers Network Optimization/WAN, Network Security appliances, Load Balancer/ADC, Backup & Recovery servers/software, Storage System, Firewalls/NGFW, Virtualization infrastructure, and Server/IT Infrastructure support. All are managed under a single OEM Authorized service provider.
What is the estimated contract value and EMD for AIISH Mysore AMC?
Estimated contract value is ₹10,438,150 with an EMD of ₹4,20,000. EMD can be submitted as DD, fixed deposit, or PBG; successful bidders may be required to provide performance security post-award.
Which standards or compliance are required for this AIISH tender?
Bidders must comply with Integrity Pact and provide OEM authorization for data center hardware/software; EMD/warranty terms align with GeM guidelines; no explicit IS/ISO standards listed, but OEM and integrity commitments are central.
When is delivery and commissioning expected for AIISH Mysore AMC?
Delivery and commissioning are site-based at AIISH Mysore, Manasagangothri, Karnataka, with on-site installation; hard copy EMD proof and installation proof must be submitted within 5 days post bid end.
What are the payment terms for AIISH data center AMC in Karnataka?
Payment terms are contract-specific; however, EMD submission and integrity pact compliance are mandatory. Vendors should expect milestone-based payments aligned with installation and acceptance, subject to final GeM terms and AIISH policy.
How to verify bidder eligibility for AIISH Mysore data center AMC?
Verify eligibility by confirming prior experience in Govt/PSU deployments, valid GST/PAN, OEM authorization for service, and ability to meet integrity pact; ensure ability to deliver on-site maintenance for diverse data center assets in Mysore.
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Documents 4
GeM-Bidding-9421461.pdf
Main Document
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS